Important Notice: We're experiencing email notification issues. If you've posted a question in the community forums recently, please check your profile manually for responses while we're working to fix this.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Account lost?

  • 5 பதிலளிப்புகள்
  • 0 இந்த பிரச்னைகள் உள்ளது
  • 15 views
  • Last reply by Ed

I have been using Thunderbird for years, but now when I start Thunderbird it thinks I am a new user to set up a new account. It does not find my existing email files. I think all my email files might be saved in the "profiles" folder. ( If not, I have it backed up.) How do I get Thunderbird to use my existing account and email files?

I have been using Thunderbird for years, but now when I start Thunderbird it thinks I am a new user to set up a new account. It does not find my existing email files. I think all my email files might be saved in the "profiles" folder. ( If not, I have it backed up.) How do I get Thunderbird to use my existing account and email files?

தீர்வு தேர்ந்தெடுக்கப்பட்டது

To open the current profile folder if TB is running:

- TB menu > Help > Troubleshooting Information

- under the Application Basics section next to Profile Folder, click 'Open Folder'


To open the profile manager if TB is running:

- TB menu > Help > Troubleshooting Information

- under the Application Basics section next to Profiles, click 'about:profiles'


To open the profile manager if TB is closed:

- https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-thunderbird-profiles#w_start-the-profile-manager-when-thunderbird-is-closed

Read this answer in context 👍 0

All Replies (5)

Start the Profile Manager, create a new profile, and point it to your existing profile at the 'Choose folder' prompt.

Helpful?

Thanks for the reply Ed. How do I start the profile manager? I don't find that as an option when I open Thunderbird email.

Helpful?

தீர்வு தேர்ந்தெடுக்கப்பட்டது

To open the current profile folder if TB is running:

- TB menu > Help > Troubleshooting Information

- under the Application Basics section next to Profile Folder, click 'Open Folder'


To open the profile manager if TB is running:

- TB menu > Help > Troubleshooting Information

- under the Application Basics section next to Profiles, click 'about:profiles'


To open the profile manager if TB is closed:

- https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-thunderbird-profiles#w_start-the-profile-manager-when-thunderbird-is-closed

Helpful?

Thanks Ed, It took me a while to figure out how to do it, but my problem is now solved, thanks to your help.

tigergary மூலமாக திருத்தப்பட்டது

Helpful?

You're welcome :-)

Helpful?

கேள்வி எழுப்பு

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.