Missing folders and unable to delete folders
For the last two weeks I have been experiencing problems with my email accounts in thunderbird.
Some default folders such as templates have disappeared I can't delete folders and subfolders that I have created It takes ages to migrate emails from one folder to another Gmail subfolders have disappeared apart from starred and important No option to 'Empty folder' any longer when you go to the trash so you have to delete each item or hightlight all and do a block delete. My sent box only has recently added sent items - not all in my gmail account I have uninstalled all my accounts from thunderbird the uninstalled Thunderbird three or four times now. Nothing has happened, but when I reinstalled this morning Templates was missing from my newly created email address I created a new folder in my account in thunderbird yesterday, but it has only synched and appeared on my ipad or iphone accounts this morning. Local folders account only has two things in it: Outbox and Deleted I am a real dinosaur with regard to techie issues and just don't know where to start to try and resolve the issues that I am experiencing. Has there been a recent update that has caused all these issues? I set up a new email account this morning thinking I would transfer everything from my existing email account to the new one and ditch my old email address, but both old and new accounts are missing Templates (which I use a lot) I have used Thunderbird for years and it is by the far the nicest email platform that I have ever used and I would like to continue with it as everything is so clear to see and sort. Can anyone help please?
All Replies (3)
Start Thunderbird in Troubleshoot Mode and see whether the problems happen there as well. The following article explains how to do that and why it can be useful to help identify the cause of a problem:
https://support.mozilla.org/kb/troubleshoot-mode-thunderbird
If the problem persists, what's your Operating System? If Windows, start Windows in Safe Mode with Networking mode:
https://support.microsoft.com/help/12376/windows-10-start-your-pc-in-safe-mode
If this is a Windows related issue (e.g. some antivirus you have installed causing it) I won't be able to help you with that other than tell you to try disabling the antivirus and see whether that makes some of the problems go away, but post back with the results in case someone else can.
David, thank you for the info above. Unfortunately nothing has worked so after, I don't know how many years, I am having to give up thunderbird - such a shame because it was such a great platform to use - easy to see and use.
You uninstalling and reinstalling is far more likely to make issues much worse than fix anything.
Then there is this other thing, you mention having two idevices connected to the mail account. The good folks at apple will lock any other application out of as mail account be consuming all available connections to the server so their product looks good. So your issues may well be Thunderbird simply unable to get a consistent stable connection to the mail server. Try turning off your apple devices for more than 15 minutes so their connection can time out and see if you are still having these sorts of issue.
Generally IMAP mail servers allow 5 connections, however Yahoo have reduced this, last I heard is was three, but as I am not really a customer I don't hear much about that failed internet search engine. So there are no hard and fast rules about how many connections.
You also appear to be using Windows 10. As it is basically unsupported antivirus products have become much more aggressive in an attempt to cover for the out of date operating system. The result is issues with connectivity engendered by these attempts to cover the security Microsoft is no longer offering. Is there some reason you have not updated your operating system?
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