Important Notice: We're experiencing email notification issues. If you've posted a question in the community forums recently, please check your profile manually for responses while we're working to fix this.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

viewing HEVC videos from Ring Cameras

  • 1 பதிலளி
  • 1 இந்த பிரச்சனை உள்ளது
  • 5 views
  • Last reply by TyDraniu

kentami
kentami
more options

On my windows PC, I am unable to view Ring Camera live-view due to "error missing required codec". Does my Firefox have the required HEVC codec to view Ring Camera videos?

On my windows PC, I am unable to view Ring Camera live-view due to "error missing required codec". Does my Firefox have the required HEVC codec to view Ring Camera videos?
Attached screenshots

All Replies (1)

TyDraniu
TyDraniu
  • Top 25 Contributor
more options

We don't have the codec, but we can use the system one.

Try to enter about:support in the address bar and go to Media section. Check if HEVC is supported for you and go back here for additional help, if needed.

Helpful?

கேள்வி எழுப்பு

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.