We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Why do I get a blank page and "GIF Image, 1x1 pixels" message with some websites?

  • 3 பதிலளிப்புகள்
  • 23 இந்த பிரச்னைகள் உள்ளது
  • 4 views
  • Last reply by cor-el

Whenever I try to go on certain websites, I get a blank page and the following text on the tab "GIF Image, 1x1 pixels". I've checked with a second computer which works fine. Is it some settings that need to be done?

Operating system

Windows XP

Whenever I try to go on certain websites, I get a blank page and the following text on the tab "GIF Image, 1x1 pixels". I've checked with a second computer which works fine. Is it some settings that need to be done? == Operating system == Windows XP

All Replies (3)

Some firewalls like Kaspersky can block content and send a 1x1 GIF image instead.

Kaspersky": "Protection > Firewall > Filtration system: disable the "Banner Ad Blocker"

See Configuring Kaspersky Internet Security and Configure firewalls so that Firefox can access the Internet

Hi cor-el,

Thanks for the pointer. I've looked into my Kaspersky Internet Security and configured the filtering of banner ads (use white list of addresses) for the problematic websites. In one case, it worked but in another, the same problem persists.

Is the problem with Firefox or with KIS?

Thanks

I would assume that it is a problem with KIS. It is possible that you haven't specified the correct domain. Does it work if you disable that feature entirely instead of using a white list?