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Software Update prompt won't go away

  • 1 பதிலளி
  • 16 இந்த பிரச்னைகள் உள்ளது
  • 2 views
  • Last reply by cor-el

It just says "downloading update" and "connecting to the server" forever with a hide box that comes up periodically to request software update again.

It just says "downloading update" and "connecting to the server" forever with a hide box that comes up periodically to request software update again.

All Replies (1)

See http://kb.mozillazine.org/Software_Update (Software Update not working properly)
Remove the files in the updates and updates\0 folder:

C:\Users\<user>\AppData\Local\Mozilla\Firefox\Mozilla Firefox\updates
(%LOCALAPPDATA%\Mozilla\Firefox\Mozilla Firefox\updates)
C:\Users\<user>\AppData\Local\VirtualStore\Program Files\Mozilla Firefox\updates