Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

I am a mac user and I can't load the update because it says I don't have permission to remove components of the current version?

  • 1 பதிலளி
  • 6 இந்த பிரச்னைகள் உள்ளது
  • 1 view
  • Last reply by cor-el

I am the sole user of this mac and have an administrative account. Do I uninstall before I install the new version?

I am the sole user of this mac and have an administrative account. Do I uninstall before I install the new version?

All Replies (1)

  • Download a new copy of the Firefox program: http://www.mozilla.com/firefox/all.html
  • Trash the current Firefox application to do a clean (re)install.
  • Install the new version that you have downloaded.

Your profile data is stored elsewhere in the Firefox Profile Folder, so you won't lose your bookmarks and other personal data.