FF crashes when I try to "save picture as" I have deleted downloads.sqlite file uninstalled and chose to remove all private data too but still it crashes. My question is how do I 100 % remove FF to do a fresh insall ?
FF crashes when I try to "save picture as" I have deleted the downloads.sqlite file uninstalled & re installed removing all personal data yet it still crashes. My question is how do I 100 % remove FF to do a fresh install ?
All Replies (6)
It may be rather late to say this but it is usually possible to preserve private data whilst dealing with Firefox problems.
If you are trying to remove fireox for a clean reinstall, it is the program and program related files that need deleting or uninstalling.
Unfortunately even a clean re-install does not always solve the problem, for instance plugins or external software, and malware are sometimes the cause of crashes.
See also firefox crashes see if you are able to obtain a crash ID or crash signature it may help determine what the problem is.
Does firefox only crash when you try to save an image. (That seems to me unusual/unexpected.)
I have since ran an avg in safe mode but the problem persists, I have a crash report which is here :
AdapterDeviceID: 0644 AdapterVendorID: 10de Add-ons: {1E73965B-8B48-48be-9C8D-68B920ABC1C4}:10.0.0.1410,{972ce4c6-7e08-4474-a285-3208198ce6fd}:7.0.1 AvailableVirtualMemory: 1737699328 BuildID: 20110928134238 CrashTime: 1317842357 EMCheckCompatibility: true Email: mrminibus@hotmail.com FramePoisonBase: 00000000f0de0000 FramePoisonSize: 65536 InstallTime: 1317758208 Notes: AdapterVendorID: 10de, AdapterDeviceID: 0644, AdapterDriverVersion: 8.15.11.8593 D3D10 Layers? D3D10 Layers- D3D9 Layers? D3D9 Layers-
ProductName: Firefox ReleaseChannel: release StartupTime: 1317842290 SystemMemoryUsePercentage: 43 Theme: classic/1.0 Throttleable: 1 TotalVirtualMemory: 2147352576 URL: http://motorbike-search-engine.co.uk/Custom/cbr600rr.jpg Vendor: Mozilla Version: 7.0.1 Winsock_LSP: MSAFD Tcpip [TCP/IP] : 2 : 1 : %SystemRoot%\system32\mswsock.dll
MSAFD Tcpip [UDP/IP] : 2 : 2 :
MSAFD Tcpip [RAW/IP] : 2 : 3 : %SystemRoot%\system32\mswsock.dll
MSAFD Tcpip [TCP/IPv6] : 2 : 1 :
MSAFD Tcpip [UDP/IPv6] : 2 : 2 : %SystemRoot%\system32\mswsock.dll
MSAFD Tcpip [RAW/IPv6] : 2 : 3 :
RSVP TCPv6 Service Provider : 2 : 1 : %SystemRoot%\system32\mswsock.dll
RSVP TCP Service Provider : 2 : 1 :
RSVP UDPv6 Service Provider : 2 : 2 : %SystemRoot%\system32\mswsock.dll
RSVP UDP Service Provider : 2 : 2 :
MSAFD NetBIOS [\Device\NetBT_Tcpip_{FC9D6C1C-0B49-4641-87E4-38CB5FFDD37B}] SEQPACKET 1 : 2 : 5 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip_{FC9D6C1C-0B49-4641-87E4-38CB5FFDD37B}] DATAGRAM 1 : 2 : 2 :
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{D8310DB7-CD87-41E2-A47A-D0A82DAC0FBE}] SEQPACKET 0 : 2 : 5 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{D8310DB7-CD87-41E2-A47A-D0A82DAC0FBE}] DATAGRAM 0 : 2 : 2 :
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{1D33A463-92C6-46A6-815A-AFBB8FC89752}] SEQPACKET 3 : 2 : 5 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{1D33A463-92C6-46A6-815A-AFBB8FC89752}] DATAGRAM 3 : 2 : 2 :
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{FC9D6C1C-0B49-4641-87E4-38CB5FFDD37B}] SEQPACKET 2 : 2 : 5 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{FC9D6C1C-0B49-4641-87E4-38CB5FFDD37B}] DATAGRAM 2 : 2 : 2 :
This report also contains technical information about the state of the application when it crashed.
If this makes any sense to any one ?
It is specifically the reports that Mozilla produces, when BreakPad is used; that with luck get annotated with bug information that are of interest.
- Besides firefox crashes (I note that has been revised recently - 20th Sept )
- Have a look at http://kb.mozillazine.org/Breakpad#Location_of_crash_reports
It is the link/string of characters, that you see when going to about:crashes by typing that into the location bar that we would like to see.
hope this pastes ok
Firefox 7.0.1 Crash Report [@ rapporttanzan7.dll@0x620c ] Search Mozilla Support for Help ID: 0faed648-bf1a-460f-97cd-946242111005 Signature: rapporttanzan7.dll@0x620c
Details Modules Raw Dump Extensions Comments Correlations
Signature rapporttanzan7.dll@0x620c UUID 0faed648-bf1a-460f-97cd-946242111005 Date Processed 2011-10-05 12:34:52.691002 Uptime 824 Last Crash 15.2 minutes before submission Install Age 23.6 hours since version was first installed. Install Time 2011-10-04 19:56:48 Product Firefox Version 7.0.1 Build ID 20110928134238 Release Channel release OS Windows NT OS Version 6.1.7601 Service Pack 1 CPU x86 CPU Info GenuineIntel family 6 model 23 stepping 6 Crash Reason EXCEPTION_ACCESS_VIOLATION_READ Crash Address 0x4 User Comments App Notes AdapterVendorID: 10de, AdapterDeviceID: 0644, AdapterDriverVersion: 8.15.11.8593 D3D10 Layers? D3D10 Layers- D3D9 Layers? D3D9 Layers- Processor Notes Priority Job EMCheckCompatibility True Winsock LSP MSAFD Tcpip [TCP/IP] : 2 : 1 : %SystemRoot%\system32\mswsock.dll MSAFD Tcpip [UDP/IP] : 2 : 2 : MSAFD Tcpip [RAW/IP] : 2 : 3 : %SystemRoot%\system32\mswsock.dll MSAFD Tcpip [TCP/IPv6] : 2 : 1 : MSAFD Tcpip [UDP/IPv6] : 2 : 2 : %SystemRoot%\system32\mswsock.dll MSAFD Tcpip [RAW/IPv6] : 2 : 3 : RSVP TCPv6 Service Provider : 2 : 1 : %SystemRoot%\system32\mswsock.dll RSVP TCP Service Provider : 2 : 1 : RSVP UDPv6 Service Provider : 2 : 2 : %SystemRoot%\system32\mswsock.dll RSVP UDP Service Provider : 2 : 2 : MSAFD NetBIOS [\Device\NetBT_Tcpip_{FC9D6C1C-0B49-4641-87E4-38CB5FFDD37B}] SEQPACKET 1 : 2 : 5 : %SystemRoot%\system32\mswsock.dll MSAFD NetBIOS [\Device\NetBT_Tcpip_{FC9D6C1C-0B49-4641-87E4-38CB5FFDD37B}] DATAGRAM 1 : 2 : 2 : MSAFD NetBIOS [\Device\NetBT_Tcpip6_{D8310DB7-CD87-41E2-A47A-D0A82DAC0FBE}] SEQPACKET 0 : 2 : 5 : %SystemRoot%\system32\mswsock.dll MSAFD NetBIOS [\Device\NetBT_Tcpip6_{D8310DB7-CD87-41E2-A47A-D0A82DAC0FBE}] DATAGRAM 0 : 2 : 2 : MSAFD NetBIOS [\Device\NetBT_Tcpip6_{1D33A463-92C6-46A6-815A-AFBB8FC89752}] SEQPACKET 3 : 2 : 5 : %SystemRoot%\system32\mswsock.dll MSAFD NetBIOS [\Device\NetBT_Tcpip6_{1D33A463-92C6-46A6-815A-AFBB8FC89752}] DATAGRAM 3 : 2 : 2 : MSAFD NetBIOS [\Device\NetBT_Tcpip6_{FC9D6C1C-0B49-4641-87E4-38CB5FFDD37B}] SEQPACKET 2 : 2 : 5 : %SystemRoot%\system32\mswsock.dll MSAFD NetBIOS [\Device\NetBT_Tcpip6_{FC9D6C1C-0B49-4641-87E4-38CB5FFDD37B}] DATAGRAM 2 : 2 : 2 : Adapter Vendor ID Adapter Device ID Bugzilla - Report this Crash Crashing Thread Frame Module Signature [Expand] Source 0 RapportTanzan7.DLL RapportTanzan7.DLL@0x620c 1 @0x715fffff 2 @0x719bffff 3 msvcr80.dll msvcr80.dll@0x29ba 4 msvcr80.dll msvcr80.dll@0x2a46 5 ntdll.dll __RtlUserThreadStart 6 ntdll.dll _RtlUserThreadStart
Show/hide other threads
Yes that is
- Crash ID: 0faed648-bf1a-460f-97cd-946242111005
- Crash Signature : rapporttanzan7.dll@0x620c
- link to Report
- it is not a common signature it is down at 84th place https://crash-stats.mozilla.com/topcrasher/byversion/Firefox/7.0.1
There is not yet any useful information about that as far as I can see. If you are able to obtain other crash ID s they may be useful.
It may be worth noting
- malware is a common cause of Firefox 7 crashes
- malware could produce variable crash signatures
- other recent crashes causes have been IDVault (often from Comcast)
and some Oracle software - usually in a corporate environment
(Do you have such software ?? )
That seems to be a problem with Trusteer Ltd.