Restore key is a flawed feature
I have formatted and restored my computer several times. I know the drill. I have book marks, addresses, etc. NOWHERE DID ANYONE SAY THAT I HAD TO SAVE MY FLIPPING RESTORE KEY FOR SYNC. Now I can't create a new account because my email address is "in use." I can't use my email address to access my account because I don't have the flipping restore key. In short, Sync is now a useless piece of junk taking up space on my hard drive.
Good work Mozilla.
All Replies (5)
hello jimmyt4, i know this information won't solve your problem, but during the sync setup procedure users get notified that the sync key is an essential part to access the data & that you're highly advised to keep a backup of the key.
http://browsers.about.com/od/firef2/ss/Firefox-Sync-Between-Windows-And-The-iPad_5.htm
- click "Set Up Firefox Sync" to go to "Firefox Sync Setup"
- click "I Have an Account" : Connect
- click "I don't have the device with me" at the bottom to enter the account settings
The "I have lost my other device" link to reset the sync key only works if you have entered the correct user name and password for an existing sync account.
You can also delete your current sync account to start anew with the the same e-mail address.
- https://services.mozilla.com/ Firefox Sync » Home
- https://account.services.mozilla.com/
So is this solution hidden somewhere in FAQs. I would have loved to have found it without posting. Thanks for the tip.
Well I give up for the night. The other device said that I have the wrong recovery key. I'll try again tomorrow when my mood lightens.