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Links no longer work when I try to use Etsy in Firefox, but work fine in Explorer and Safari.

mjl0523
mjl0523
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Until fairly recently, I had no trouble using Etsy in Firefox, but after the last update, I noticed that the site stopped working. I cannot click on any links, even the one that would allow me to log in. I originally thought the issue might be that I have OS X 10.5.8 on my computer, so the newest upgrade is not compatible, but I use a computer with Windows 7 at work and am having the same problem. Etsy works fine in both Explorer (at work) and in Safari (at home).

Until fairly recently, I had no trouble using Etsy in Firefox, but after the last update, I noticed that the site stopped working. I cannot click on any links, even the one that would allow me to log in. I originally thought the issue might be that I have OS X 10.5.8 on my computer, so the newest upgrade is not compatible, but I use a computer with Windows 7 at work and am having the same problem. Etsy works fine in both Explorer (at work) and in Safari (at home).

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jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 25 Contributor
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When you have a problem with one particular site, a good "first thing to try" is clearing your Firefox cache and deleting your saved cookies for the site.

(1) Bypass Firefox's Cache

(WIN) Use Ctrl+Shift+r to reload the page fresh from the server.
(MAC) Use Command+Shift+r to reload the page fresh from the server.

(You also can clear Firefox's cache completely using:

(WIN) orange Firefox button or Tools menu > Options > Advanced
(MAC) Firefox > Preferences > Advanced

On the Network mini-tab > Cached Web Content : "Clear Now")

(2) Remove the site's cookies (save any pending work first) using either of these. While viewing a page on the site:

(WIN) right-click and choose View Page Info > Security > "View Cookies"
(ANY) Tools menu > Page Info > Security > "View Cookies"

Then try reloading the page. Does that help?

If that doesn't make any difference, perhaps an add-on is at fault? A standard diagnostic to bypass interference by extensions (and some custom settings) is to try Firefox's Safe Mode.

First, I recommend backing up your Firefox settings in case something goes wrong. See Back up and restore information in Firefox profiles. (You can copy your entire Firefox profile folder somewhere outside of the Mozilla folder.)

Next, restart Firefox in Firefox's Safe Mode (Diagnose Firefox issues using Troubleshoot Mode) using

Help > Restart with Add-ons Disabled

In the dialog, click "Start in Safe Mode."

If the site works correctly, this points to one of your extensions or custom settings as the problem.

Any change?