Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Crash ID: bp-94f84771-ba14-42f9-893b-953f32130521

  • 4 பதிலளிப்புகள்
  • 1 இந்த பிரச்சனை உள்ளது
  • 1 view
  • Last reply by user633449

amdarden
amdarden
more options

When I try to start firefox a window flashes and it brings up a crash report. I have tried safe mode and resetting firefox, no change. Ran the MS scan, nothing found.

When I try to start firefox a window flashes and it brings up a crash report. I have tried safe mode and resetting firefox, no change. Ran the MS scan, nothing found.

All Replies (4)

rmldsky
rmldsky
more options

Hi,

Please be sure you are running the latest version of Firefox.

Also refer to this support article for possible solutions and clues: https://support.mozilla.org/en-US/kb/firefox-crashes-troubleshoot-prevent-and-get-help

Hope that helps!

rmldsky
rmldsky
more options

Hi again!

One more thing, I've read here: https://crash-stats.mozilla.com/report/index/94f84771-ba14-42f9-893b-953f32130521 and here (related bug): https://bugzilla.mozilla.org/show_bug.cgi?id=828184

That this crash happens with Websense Endpoint. So if you use that, please be sure to have the latest version of it. Problem with FF crashing should be fixed in 1138 versions of Websense Endpoint.

amdarden
amdarden கேள்வியின் உரிமையாளர்
more options

I downloaded the latest version of Firefox before posting this. The version of Websense Endpoint is 7.7 build 1543 with the data endpoint policy engine of 7.7.3.12.

user633449
user633449
more options

Please contact Websense to make sure you get the fully updated version, this is causing the crash.