Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Firefox crashes

  • 3 பதிலளிப்புகள்
  • 4 இந்த பிரச்னைகள் உள்ளது
  • 9 views
  • Last reply by mohammed.samad

vimalrathod
vimalrathod
more options

AvailablePageFile: 5483888640 AvailablePhysicalMemory: 2158514176 AvailableVirtualMemory: 2021867520 BuildID: 20131107161719 CrashTime: 1383972957 Email: vimal.technorigins@gmail.com InstallTime: 1383972649 ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: beta SecondsSinceLastCrash: 41 StartupTime: 1383972957 SystemMemoryUsePercentage: 41 Throttleable: 1 TotalVirtualMemory: 2147352576 URL: Vendor: Mozilla Version: 26.0

This report also contains technical information about the state of the application when it crashed.

AvailablePageFile: 5483888640 AvailablePhysicalMemory: 2158514176 AvailableVirtualMemory: 2021867520 BuildID: 20131107161719 CrashTime: 1383972957 Email: vimal.technorigins@gmail.com InstallTime: 1383972649 ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: beta SecondsSinceLastCrash: 41 StartupTime: 1383972957 SystemMemoryUsePercentage: 41 Throttleable: 1 TotalVirtualMemory: 2147352576 URL: Vendor: Mozilla Version: 26.0 This report also contains technical information about the state of the application when it crashed.

All Replies (3)

Andrew
Andrew
  • Moderator
more options

We're sorry to hear that your Firefox seems to be crashing when you open it. Please perform the following steps to give us a crash report ID that helps us find out more about the cause of the crash.

  1. Press the following shortcut to get a Run window: [Windows] + [R]. This should bring up a window that contains a text field.
  2. In that text field, enter %APPDATA% and press Enter. An explorer window should open.
  3. From that explorer window, double-click on the Mozilla folder, then double-click on Firefox and then on Crash reports. Double-click on submitted.
  4. Now, you should see a list of files that contain reports. Go to View > Arrange Icons by > Modified to get the most recent files at the top of the window.
  5. Open the most recent 5 files with a text editor and copy the IDs.
  6. Paste each ID with bp- into the reply window on the forums.

Thanks in advance!

You can find more information and troubleshooting steps in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

gnittala
gnittala
more options

We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.

  1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
  2. Copy the 5 most recent Report ID's that start with bp- and paste them into your response here.

SubmittedCrashReports-Win7

Thank you for your help!

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

mohammed.samad
mohammed.samad
more options

We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash ID's to help us learn more about your crash.

Enter about:crashes in the address bar (that's where you enter your website URL) and press Enter. You should now see a list of submitted crash reports. Copy the 5 most recent crash ID's that you see in the crash report window and paste them into your response here. Thank you for your help!

More information and further troubleshooting steps can be found in the Firefox crashes - Troubleshoot, prevent and get help fixing crashes article.