Important Notice: We're experiencing email notification issues. If you've posted a question in the community forums recently, please check your profile manually for responses while we're working to fix this.

On Monday the 3rd of March, around 5pm UTC (9am PT) users may experience a brief period of downtime while one of our underlying services is under maintenance.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Can't access google.com. Everytime I try it redirects me to Mozilla Support-Check for updates page. I'm using the latest version on PC What's could be the prob.

  • 9 பதிலளிப்புகள்
  • 6 இந்த பிரச்னைகள் உள்ளது
  • 3 views
  • Last reply by Ankit0239

I can't access google.com on my PC. Everytime I try it redirects me to Mozilla Support-Check for updates page. I'm using the latest version. What could the the problem?

I can't access google.com on my PC. Everytime I try it redirects me to Mozilla Support-Check for updates page. I'm using the latest version. What could the the problem?

All Replies (9)

hello Ankit0239, does this happen with other browsers on your system as well?

philipp மூலமாக திருத்தப்பட்டது

No, Chrome and Internet explorer work fine

Actually now even chrome is showing the same problem. I can't access google or facebook on both browsers but internet explorer is working fine.

this sounds very similar to this question: https://support.mozilla.org/en-US/questions/976556

You can try to reset (power off/on) the router.

See also:


Do a malware check with some malware scanning programs on the Windows computer.
Please scan with all programs because each program detects different malware.
All these programs have free versions.

Make sure that you update each program to get the latest version of their databases before doing a scan.

You can also do a check for a rootkit infection with TDSSKiller.

See also:

Do a malware check with some malware scanning programs on the Windows computer.
Please scan with all programs because each program detects different malware.
All these programs have free versions.

Make sure that you update each program to get the latest version of their databases before doing a scan.

You can also do a check for a rootkit infection with TDSSKiller.

See also:

What is the URL of this site, could you copy and paste it here.

Waka_Flocks_Flame : www.google.com, www.facebook.com, i hope that's what u mean

cor-el: thanks for the help. I guess it could be a malware.