When will you have a fix so Norton Identity Safe will work?

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Last reply by RadicalDudette

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12/12/13, முற்பகல் 6:57

Firefox upgraded today and now Norton Identity Safe (Norton toolbar) no longer works. I have spent several hours moving bookmarks to I.E., because Norton works there. I prefer Firefox, oh well, "Que sera, sera".

Answer 1 · 2013-12-12 06:57:45

philipp

Moderator

12/12/13, முற்பகல் 7:06

hello kirtbell, according to norton the toolbar is already compatible with firefox versions including the current release version. please run the norton liveupdate utility repeatedly & until all components are up-to-date. in addition make sure that the toolbar is enabled under firefox > addons > extension afterwards.

for more information please refer to http://community.norton.com/t5/Norton-Toolbar-Norton-Identity/Firefox-26-Support-for-Norton-Toolbar/td-p/1062179

Answer 2 · 2013-12-12 06:57:45

James

Top 25 Contributor
Moderator

12/12/13, முற்பகல் 7:58

It has been said to try and do LiveUpdate in Norton first to update their extension before updating Firefox to have better success as it can take several update tries with Norton sometimes.

Norton has had updates to the toolbar on same day or within a day of every Firefox release since Firefox 5.0. About the only positive to using Norton though this extension is not really needed.

James மூலமாக 12 டிசம்பர், 2013, முற்பகல் 7:59:47 -0800 திருத்தப்பட்டது