Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

I updated Firefox and all my bookmarks were deleted from my profile

  • 1 பதிலளி
  • 5 இந்த பிரச்னைகள் உள்ளது
  • 7 views
  • Last reply by cor-el

To start, I had to uninstall and reinstall Firefox. I had reinstalled Firefox version 3. It showed all my bookmarks. I then updated the program to version 26, and all my bookmarks vanished. I checked the profile in appdata, I check the recycling bin, I even checked the other accounts on the computer but my bookmarks were not anywhere. Are they lost forever, or is there someplace I haven't checked yet?

To start, I had to uninstall and reinstall Firefox. I had reinstalled Firefox version 3. It showed all my bookmarks. I then updated the program to version 26, and all my bookmarks vanished. I checked the profile in appdata, I check the recycling bin, I even checked the other accounts on the computer but my bookmarks were not anywhere. Are they lost forever, or is there someplace I haven't checked yet?

All Replies (1)

Did you uninstall Firefox and removed your personal data as well?

If you did remove personal data then your Firefox profile folder has been removed and your bookmarks are lost.

Are there any JSON backups (bookmarks-####-##-##_xx.json) in the bookmarkbackups folder?

You can check for problems with the places.sqlite database file in the Firefox profile folder.