Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

ఇంకా తెలుసుకోండి

Firefox crashes

  • 2 ప్రత్యుత్తరాలు
  • 1 ఈ సమస్య కలిగినది
  • 9 వీక్షణలు
  • చివరి సమాధానమిచ్చినది FredMcD

more options

I'm on a Mac Powerbook pro running 10.8.5. I had been using Firefox 35.1 and had several sessions and a lot of windows open. No surprise, it hung. Tried to restart, it hangs. Rebooted computer (several times now). No change. Uninstalled, reinstalled (35, 35.01 & 36.01), no change. Tried refresh FF, FF name appears top left, no other menu items, no app window, hangs. Tried starting in safe mode several times, the FF App window comes up with home browser, looks good for a few seconds but then hangs, can't use the menu items or do anything in those 10 seconds or so before it hangs. Ran Mackeeper. No change. Tried Firefox 36.01, no change. Tried Firefox 35.01 no change. Ran the above processes a few times, no change. Went to Library, Firefox, Crash reports submitted, last details listed below, although I have logged reports many times since this, which I think is from the first major crash and all this started. Any ideas?

Last listed submitted crash report: Crash ID: bp-6bf00c3b-8a09-4861-b989-3aeed2150227

I'm on a Mac Powerbook pro running 10.8.5. I had been using Firefox 35.1 and had several sessions and a lot of windows open. No surprise, it hung. Tried to restart, it hangs. Rebooted computer (several times now). No change. Uninstalled, reinstalled (35, 35.01 & 36.01), no change. Tried refresh FF, FF name appears top left, no other menu items, no app window, hangs. Tried starting in safe mode several times, the FF App window comes up with home browser, looks good for a few seconds but then hangs, can't use the menu items or do anything in those 10 seconds or so before it hangs. Ran Mackeeper. No change. Tried Firefox 36.01, no change. Tried Firefox 35.01 no change. Ran the above processes a few times, no change. Went to Library, Firefox, Crash reports submitted, last details listed below, although I have logged reports many times since this, which I think is from the first major crash and all this started. Any ideas? Last listed submitted crash report: Crash ID: bp-6bf00c3b-8a09-4861-b989-3aeed2150227

ప్రత్యుత్తరాలన్నీ (2)

more options

How about disabling extensions, or trying a new profile? A reinstall might not necessarily remove older profiles to prevent data loss.

New profiles are a fast and easy way to tell: Profile Manager - Create, remove or switch Firefox profiles

more options

The crash report flagged these programs;

GeForceGLDriver = NVIDIA graphic cards ?

libsystem_kernel.dylib =  ? Word for Mac


For some time now, a lot of Mac’s with Microsoft programs have been crashing. Check with Microsoft / Mac support sites.