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ఇంకా తెలుసుకోండి

Firefox crashes whenever I connect my Sync account to my phone

  • 6 ప్రత్యుత్తరాలు
  • 3 ఈ సమస్యలు కలిగి ఉన్నాయి
  • 5 వీక్షణలు
  • చివరి సమాధానమిచ్చినది philipp

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Over the past week or so, I have been struggling with using Firefox paired with my Sync account, for it has crashed randomly whenever I am connected to the Internet (my phone's connectivity is only part-time.)

Specs: Starmobile KNIGHT X, KitKat

Over the past week or so, I have been struggling with using Firefox paired with my Sync account, for it has crashed randomly whenever I am connected to the Internet (my phone's connectivity is only part-time.) Specs: Starmobile KNIGHT X, KitKat

ప్రత్యుత్తరాలన్నీ (6)

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hi bonarae, can you type about:crashes into the address bar of your firefox on android and paste the latest few crash ids into a reply here in the forum? thank you!

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thank you. this appears to be a crash on some less common devices triggered by sync that is being investigated by mozilla's developers at the moment.

could you try to replicate the issue by using a current firefox 38 aurora build which is available as .apk from https://wiki.mozilla.org/Mobile/Platforms/Android#Download_Aurora if so can you get the id of the crash signature again and report it here as well?

many thanks and sorry about the issue...

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Still having the issue as of the latest Aurora build.

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hi bonarae, yes unfortunately it's an ongoing issue still (you could also follow along in bug #1138943). maybe the developers working on fixing this would want to get in contact with you to gather some more information on the issue...