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ఇంకా తెలుసుకోండి

ఈ థ్రెడ్ ఆర్కైవ్ చేయడం జరిగినది. మీకు సహాయం అవసరం ఉంటే, దయచేసి ఒక కొత్త ప్రశ్న అడగండి.

Firefox unusual crash

  • 2 ప్రత్యుత్తరాలు
  • 4 ఈ సమస్యలు కలిగి ఉన్నాయి
  • 1 వీక్షణ
  • చివరి సమాధానమిచ్చినది lavesh

lavesh
lavesh
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Hello,

I updated, uninstall, install, refresh everything; however, it keeps crashing. I can easily repeat the crash by grabbing the one of the open tab and open it as new window.

In safe mode, when i go to option menu to make some suggested changes, it crashes. (I can go to extension, add-on without issue).

Same error don't happen if I use my admin account on windows. I am using a standard user.

It also doesn’t generate a crash log/report. Also, while I was posting this question using Firefox, it freezes when I hit browse screenshot location. I am using chormo which runs without any issues.

This issue started happening I think about 2-3 updates ago(about 1 month or so). It used to work just fine.

Thanks,

Hello, I updated, uninstall, install, refresh everything; however, it keeps crashing. I can easily repeat the crash by grabbing the one of the open tab and open it as new window. In safe mode, when i go to option menu to make some suggested changes, it crashes. (I can go to extension, add-on without issue). Same error don't happen if I use my admin account on windows. I am using a standard user. It also doesn’t generate a crash log/report. Also, while I was posting this question using Firefox, it freezes when I hit browse screenshot location. I am using chormo which runs without any issues. This issue started happening I think about 2-3 updates ago(about 1 month or so). It used to work just fine. Thanks,
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ఈ సందర్భంలో ఈ సమాధానం చదవండి 👍 0

ప్రత్యుత్తరాలన్నీ (2)

user633449
user633449
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ఎంపిక చేసిన పరిష్కారం

Please go to about:support into your address bar, press Enter. Then copy and paste that data into this thread.

lavesh
lavesh ప్రశ్న యజమాని
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Application Basics

Name: Firefox Version: 39.0 Build ID: 20150630154324 Update Channel: release User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:39.0) Gecko/20100101 Firefox/39.0 Multiprocess Windows: 0/1 (default: false)

Crash Reports for the Last 3 Days

All Crash Reports

Extensions

Name: E-Web Print Version: 1.22.00 Enabled: false ID: e-webprint@epson.com

Name: Norton Toolbar Version: 2013.4.15.15 Enabled: false ID: {2D3F3651-74B9-4795-BDEC-6DA2F431CB62}

Name: Skype Click to Call Version: 7.4.0.9058 Enabled: false ID: {82AF8DCA-6DE9-405D-BD5E-43525BDAD38A}

Graphics

Adapter Description: AMD Radeon HD 5450 Adapter Drivers: aticfx64 aticfx64 aticfx64 aticfx32 aticfx32 aticfx32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64 Adapter RAM: 512 Asynchronous Pan/Zoom: none ClearType Parameters: D [ Gamma: 2200 Pixel Structure: R ClearType Level: 100 Enhanced Contrast: 50 ] D [ Gamma: 2200 Pixel Structure: R ClearType Level: 100 Enhanced Contrast: 50 ] Device ID: 0x68f9 Direct2D Enabled: true DirectWrite Enabled: true (6.2.9200.17292) Driver Date: 6-22-2015 Driver Version: 15.200.1046.0 GPU #2 Active: false GPU Accelerated Windows: 1/1 Direct3D 11 (OMTC) Subsys ID: 21261028 Vendor ID: 0x1002 WebGL Renderer: Google Inc. -- ANGLE (AMD Radeon HD 5450 Direct3D11 vs_5_0 ps_5_0) windowLayerManagerRemote: true AzureCanvasBackend: direct2d 1.1 AzureContentBackend: direct2d 1.1 AzureFallbackCanvasBackend: cairo AzureSkiaAccelerated: 0

Important Modified Preferences

browser.cache.disk.capacity: 358400 browser.cache.disk.filesystem_reported: 1 browser.cache.disk.smart_size.first_run: false browser.cache.frecency_experiment: 4 browser.download.importedFromSqlite: true browser.places.smartBookmarksVersion: 7 browser.sessionstore.upgradeBackup.latestBuildID: 20150630154324 browser.startup.homepage_override.buildID: 20150630154324 browser.startup.homepage_override.mstone: 39.0 dom.mozApps.used: true extensions.lastAppVersion: 39.0 gfx.direct3d.last_used_feature_level_idx: 0 media.gmp-eme-adobe.lastUpdate: 1437672681 media.gmp-eme-adobe.version: 11 media.gmp-gmpopenh264.lastUpdate: 1437672682 media.gmp-gmpopenh264.version: 1.4 media.gmp-manager.buildID: 20150630154324 media.gmp-manager.lastCheck: 1437672681 network.cookie.prefsMigrated: true network.predictor.cleaned-up: true places.history.expiration.transient_current_max_pages: 104858 plugin.disable_full_page_plugin_for_types: application/pdf plugin.importedState: true privacy.sanitize.migrateFx3Prefs: true

Important Locked Preferences

JavaScript

Incremental GC: true

Accessibility

Activated: false Prevent Accessibility: 0

Library Versions

NSPR Expected minimum version: 4.10.8 Version in use: 4.10.8

NSS Expected minimum version: 3.19.2 Basic ECC Version in use: 3.19.2 Basic ECC

NSSSMIME Expected minimum version: 3.19.2 Basic ECC Version in use: 3.19.2 Basic ECC

NSSSSL Expected minimum version: 3.19.2 Basic ECC Version in use: 3.19.2 Basic ECC

NSSUTIL Expected minimum version: 3.19.2 Version in use: 3.19.2

Experimental Features