Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

ఇంకా తెలుసుకోండి

After uninstalling & reinstalling FF 42.0, I keep getting BSOD error 0x000000F4

  • 3 ప్రత్యుత్తరాలు
  • 2 ఈ సమస్యలు కలిగి ఉన్నాయి
  • 4 వీక్షణలు
  • చివరి సమాధానమిచ్చినది Kyle K.

more options

FF was excruciatingly slow and constantly crashed. I tried reset but that did not fix the problem, so I did an uninstall and reinstall. Now, I get the BSOD every day, stating that "a process or thread crucial to system operation has unexpectedly exited or been terminated," and noting that the problem is often caused by problem with newly installed hardware or software. FF is the only new software I have installed. I have not installed any new hardware. The stop error is always the same: 0x000000F4. Thanks for any suggestions you might have.

FF was excruciatingly slow and constantly crashed. I tried reset but that did not fix the problem, so I did an uninstall and reinstall. Now, I get the BSOD every day, stating that "a process or thread crucial to system operation has unexpectedly exited or been terminated," and noting that the problem is often caused by problem with newly installed hardware or software. FF is the only new software I have installed. I have not installed any new hardware. The stop error is always the same: 0x000000F4. Thanks for any suggestions you might have.

ఎంపిక చేసిన పరిష్కారం

Thanks for the suggestion, Kyle. I uninstalled and reinstalled FireFox and have not gotten a BSOD. It's only been about 24 hours since I did this but so far, so good. Thanks again!

ఈ సందర్భంలో ఈ సమాధానం చదవండి 👍 0

ప్రత్యుత్తరాలన్నీ (3)

more options

I would suggest trying to boot into safe mode on Windows and then un-installing FireFox via "Remove Programs"

I've provided a link to Microsofts instructions for booting into safe mode for Windows 7 and Windows 10:

Windows 7 http://windows.microsoft.com/en-us/windows/start-computer-safe-mode#start-computer-safe-mode=windows-7 Windows 10 http://windows.microsoft.com/en-us/windows-10/start-your-pc-in-safe-mode

more options

ఎంపిక చేసిన పరిష్కారం

Thanks for the suggestion, Kyle. I uninstalled and reinstalled FireFox and have not gotten a BSOD. It's only been about 24 hours since I did this but so far, so good. Thanks again!

more options

Not a problem,

I am glad to hear that your problem has been resolved. If you haven't already, please select the answer that solves the problem. This will help other users with similar problems find the solution more easily.

Thank you for contacting Mozilla Support.