Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

ఇంకా తెలుసుకోండి

ఈ థ్రెడ్ ఆర్కైవ్ చేయడం జరిగినది. మీకు సహాయం అవసరం ఉంటే, దయచేసి ఒక కొత్త ప్రశ్న అడగండి.

I have a firefox error message box that is now blank but remains on my desktop.

  • 3 ప్రత్యుత్తరాలు
  • 1 ఈ సమస్య కలిగినది
  • 2 వీక్షణలు
  • చివరి సమాధానమిచ్చినది cor-el

Bill Canter
Bill Canter
more options

some weeks back [10-12] I received a Firefox error message. The content of the message went away but the white box remains on my desktop and over some applications - until I click on the background.

I very much want to get rid of it. Tried 10 times to upload a screen shot - as you requested - but your system would not allow me to do it. ignore the lower left box - just the all white one.

this was your last response to me:

dMcD Mar 1, 2016, 7:23:05 AM Hello,

In order to better assist you with your issue please provide us with a screenshot. If you need help to create a screenshot, please see How do I create a screenshot of my problem?

Once you've done this, attach the saved screenshot file to your forum post by clicking the Browse... button below the Post your reply box. This will help us to visualize the problem.

Thank you!

some weeks back [10-12] I received a Firefox error message. The content of the message went away but the white box remains on my desktop and over some applications - until I click on the background. I very much want to get rid of it. Tried 10 times to upload a screen shot - as you requested - but your system would not allow me to do it. ignore the lower left box - just the all white one. this was your last response to me: dMcD Mar 1, 2016, 7:23:05 AM Hello, In order to better assist you with your issue please provide us with a screenshot. If you need help to create a screenshot, please see How do I create a screenshot of my problem? Once you've done this, attach the saved screenshot file to your forum post by clicking the Browse... button below the Post your reply box. This will help us to visualize the problem. Thank you!
జోడించిన స్క్రీన్షాట్లు

ప్రత్యుత్తరాలన్నీ (3)

Scribe
Scribe
more options

Hi, this seems to be a graphics issue with your computer rather than with Firefox, but you can make sure that FF is completely closed: Open the 3-bar menu > Exit Firefox in bottom right corner.

You've probably done this, but try restarting your Mac. If that doesn't help, check for graphics driver updates and look at the graphics settings to see if there is anything you can tweak.

If your question is resolved by this or another answer, please take a minute to let us know. Thank you.

Bill Canter
Bill Canter ప్రశ్న యజమాని
more options

thanks - not sure what you mean by 3 bar menu but did exit and close Firefox and the machine but it did not clear the 'box'. Searched and can't find any graphics settings or driver info other than internet mentions of a faulty card - and mine was checked when this first happened and judged to be OK.

will attach the image one more time just in case that helps...again only the blank, upper box is the one in question.

thanks.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Try to rename/remove the xulstore.json file in the Firefox profile folder.

You can use this button to go to the current Firefox profile folder:

  • ~/Library/Application Support/Firefox/Profiles/<profile>/

In Mac OS X v10.7 and later, the ~/Library folder is a hidden folder.