re :gmail, it is not working via Thunderbird on my desktop computer.....The e-mail account and password are also missing from my Thunderbird list of saved passwords.

If the password is not stored in Thunderbird, then TB is not automatically going to be able to use something that does not exist.

Do you use a product like CCleaner ? If yes, then it is highly likely that it removed those files. It is real nuisance as it can mess up passwords, session data and stored preferences. Do not allow products like CCLeaner to scan any Thunderbird file or folder.

In the desktop Thunderbird is the gmail account visible in the folder pane ?

You mention that you use several devices and also a phone. Q: Have you set up gmail to use a 'Two step verification' process? If yes, then you would need to use 'an application specific password' and not the password you would use to access webmail.

When you select the account and click on 'Get Messages', are you asked to enter the password ? If yes, enter the password and select the checkbox for Password Manager to remember the password and then click on OK.

It would also be helpful if you post this info so we can understand the Account settings you are using.

In Thunderbird Help > Troubleshooting Information click on the 'copy text to clipboard' button In this forum question, right click in a 'Post a Reply' text box and select 'Paste' You can remove all info on fonts and printers, but nothing else.

Thank you for responding to my plea for help. Unfortunately, I am still unable to access the gmail account. Please allow me to respond to your questions and suggestions:

<When you select the account and click on 'Get Messages', are you asked to enter the password ? If yes, enter the password and select the checkbox for Password Manager to remember the password and then click on OK.>

Following your suggestion, I successfully added the login and password into the saved passwords. However, even after closing Thunderbird, rebooting my computer, and verifying that the new password is still among the saved passwords, I get the same response to the auto-logon and to a re-entered password.

   <Do you use a product like CCleaner ?>  No, I do not.

   <Q: Have you set up gmail to use a 'Two step verification' process?> No, I have not; and there is no 'Two Step Verification' employed on other devices.

   <In the desktop Thunderbird is the gmail account visible in the folder pane ?> Yes it is. 

The Troubleshooting information is below. I did not delete anything.

There are eight (8) e-mail accounts in Thunderbird. In 'Mail and News Accounts' below, nine accounts are listed. I have no idea what causes 'Account 2', as there is no such account. The problem account is the one shown as 'Account3.'

Could Thunderbird be trying to access 'Account2' when I attempt to open 'Account3?'

If the problem was with Account4 - Account9, I would not be opposed to just deleting and recreating the troublesome e-mail account in Thunderbird. Unfortunately, 'Account3' has a lot of stored resource e-mails and folders that I really, really do not want to lose.

I notice that the Troubleshooting information indicates that there was a crash on December 16th. Could this have been the prelude to my problems, which became apparent to me on December 17th? Is there a way to open the crash report?

Thank you very much for your time and effort on this problem.

Don Crane Application Basics Name Thunderbird

Try again. It obviously didn't make it to this forum.

The extra account is almost certainly the built-in Local Folders account.

Try what again??

On Dec 29, 2017, 4:07:25 PM Zenos said:

"Try again. It obviously didn't make it to this forum. The extra account is almost certainly the built-in Local Folders account."

My reply:

Try what again? What is obvious?? Thank you for the info about the extra account. It is obvious that my plea for help is on this forum.

Don Crane

Try including the Troubleshooting info. It is not in any of your posts.

The Troubleshooting information was posted at 12:05pm on 12/29/17, but here it is again:

 Application Basics

   Name: Thunderbird
   Version: 52.5.2
   User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:52.0) Gecko/20100101 Thunderbird/52.5.2
   Profile Folder: Open Folder

             (Local drive)
   Application Build ID: 20171221110448
   Enabled Plugins: about:plugins
   Build Configuration: about:buildconfig
   Memory Use: about:memory
   Profiles: about:profiles

 Mail and News Accounts
   account1:
     INCOMING: account1, , (imap) imap.gmail.com:993, SSL, passwordCleartext
     OUTGOING: , smtp.gmail.com:465, SSL, passwordCleartext, true

   account2:
     INCOMING: account2, , (none) Local Folders, plain, passwordCleartext

   account3:
     INCOMING: account3, , (imap) imap.gmail.com:993, SSL, passwordCleartext
     OUTGOING: , smtp.gmail.com:465, SSL, passwordCleartext, true

   account4:
     INCOMING: account4, , (imap) mobile.charter.net:993, SSL, passwordCleartext
     OUTGOING: , mobile.charter.net:587, SSL, passwordCleartext, true

   account5:
     INCOMING: account5, , (imap) imap.aol.com:993, SSL, passwordCleartext
     OUTGOING: , smtp.aol.com:587, alwaysSTARTTLS, passwordCleartext, true

   account6:
     INCOMING: account6, , (pop3) pop.mail.yahoo.com:995, SSL, passwordCleartext
     OUTGOING: , smtp.mail.yahoo.com:465, SSL, passwordCleartext, true

   account7:
     INCOMING: account7, , (imap) mobile.charter.net:993, SSL, passwordCleartext
     OUTGOING: , mobile.charter.net:587, SSL, passwordCleartext, true

   account8:
     INCOMING: account8, , (pop3) pop.secureserver.net:995, SSL, passwordCleartext
     OUTGOING: , smtpout.secureserver.net:465, SSL, passwordCleartext, true

   account9:
     INCOMING: account9, , (imap) imap.secureserver.net:993, SSL, passwordCleartext
     OUTGOING: , smtpout.secureserver.net:465, SSL, passwordCleartext, true

 Crash Reports
   https://crash-stats.mozilla.com/report/index/bp-ed224c03-1e76-4657-9b8d-689020171216 (12/16/2017)
   https://crash-stats.mozilla.com/report/index/bp-4bc581b9-8b47-4e2d-b411-52c920171102 (11/1/2017)
   https://crash-stats.mozilla.com/report/index/bp-2c22c13d-4075-476a-829c-01c320170825 (8/25/2017)

 Extensions
   Lightning, 5.4.5.2, true, {e2fda1a4-762b-4020-b5ad-a41df1933103}

 Important Modified Preferences

   Name: Value

     browser.cache.disk.capacity: 358400
     browser.cache.disk.filesystem_reported: 1
     browser.cache.disk.smart_size_cached_value: 358400
     browser.cache.disk.smart_size.first_run: false
     browser.cache.disk.smart_size.use_old_max: false
     dom.apps.reset-permissions: true
     extensions.lastAppVersion: 52.5.2
     font.internaluseonly.changed: true
     font.name.monospace.el: Consolas
     font.name.monospace.tr: Consolas
     font.name.monospace.x-baltic: Consolas
     font.name.monospace.x-central-euro: Consolas
     font.name.monospace.x-cyrillic: Consolas
     font.name.monospace.x-unicode: Consolas
     font.name.monospace.x-western: Consolas
     font.name.sans-serif.el: Calibri
     font.name.sans-serif.tr: Calibri
     font.name.sans-serif.x-baltic: Calibri
     font.name.sans-serif.x-central-euro: Calibri
     font.name.sans-serif.x-cyrillic: Calibri
     font.name.sans-serif.x-unicode: Calibri
     font.name.sans-serif.x-western: Calibri
     font.name.serif.el: Cambria
     font.name.serif.tr: Cambria
     font.name.serif.x-baltic: Cambria
     font.name.serif.x-central-euro: Cambria
     font.name.serif.x-cyrillic: Cambria
     font.name.serif.x-unicode: Cambria
     font.name.serif.x-western: Cambria
     font.size.fixed.el: 14
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     font.size.fixed.x-central-euro: 14
     font.size.fixed.x-cyrillic: 14
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     font.size.variable.el: 17
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     font.size.variable.x-central-euro: 17
     font.size.variable.x-cyrillic: 17
     font.size.variable.x-unicode: 17
     font.size.variable.x-western: 17
     mail.openMessageBehavior.version: 1
     mail.winsearch.enable: true
     mail.winsearch.firstRunDone: true
     mail.winsearch.global_reindex_time: 1502207750
     mailnews.database.global.datastore.id: 95ed3ccf-2cb7-4e22-8a00-cdc1817fcd5
     mailnews.database.global.views.conversation.columns: {"threadCol":{"visible":true,"ordinal":"1"},"flaggedCol":{"visible":true,"ordinal":"3"},"attachmentCol":{"visible":false…
     mailnews.database.global.views.global.columns: {"threadCol":{"visible":true,"ordinal":"1"},"flaggedCol":{"visible":true,"ordinal":"3"},"attachmentCol":{"visible":false…
     media.gmp.storage.version.observed: 1
     network.cookie.prefsMigrated: true
     network.predictor.cleaned-up: true
     places.database.lastMaintenance: 1514562718
     places.history.expiration.transient_current_max_pages: 122334
     plugin.importedState: true
     print.printer_Canon_MF4200_Series_UFRII_LT.print_bgcolor: false
     print.printer_Canon_MF4200_Series_UFRII_LT.print_bgimages: false
     print.printer_Canon_MF4200_Series_UFRII_LT.print_duplex: -437918235
     print.printer_Canon_MF4200_Series_UFRII_LT.print_edge_bottom: 0
     print.printer_Canon_MF4200_Series_UFRII_LT.print_edge_left: 0
     print.printer_Canon_MF4200_Series_UFRII_LT.print_edge_right: 0
     print.printer_Canon_MF4200_Series_UFRII_LT.print_edge_top: 0
     print.printer_Canon_MF4200_Series_UFRII_LT.print_evenpages: true
     print.printer_Canon_MF4200_Series_UFRII_LT.print_footercenter:
     print.printer_Canon_MF4200_Series_UFRII_LT.print_footerleft: &PT
     print.printer_Canon_MF4200_Series_UFRII_LT.print_footerright: &D
     print.printer_Canon_MF4200_Series_UFRII_LT.print_headercenter:
     print.printer_Canon_MF4200_Series_UFRII_LT.print_headerleft: &T
     print.printer_Canon_MF4200_Series_UFRII_LT.print_headerright: &U
     print.printer_Canon_MF4200_Series_UFRII_LT.print_in_color: true
     print.printer_Canon_MF4200_Series_UFRII_LT.print_margin_bottom: 0.5
     print.printer_Canon_MF4200_Series_UFRII_LT.print_margin_left: 0.5
     print.printer_Canon_MF4200_Series_UFRII_LT.print_margin_right: 0.5
     print.printer_Canon_MF4200_Series_UFRII_LT.print_margin_top: 0.5
     print.printer_Canon_MF4200_Series_UFRII_LT.print_oddpages: true
     print.printer_Canon_MF4200_Series_UFRII_LT.print_orientation: 0
     print.printer_Canon_MF4200_Series_UFRII_LT.print_page_delay: 50
     print.printer_Canon_MF4200_Series_UFRII_LT.print_paper_data: 1
     print.printer_Canon_MF4200_Series_UFRII_LT.print_paper_height: 11.00
     print.printer_Canon_MF4200_Series_UFRII_LT.print_paper_name:
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     print.printer_Canon_MF4200_Series_UFRII_LT.print_paper_size_unit: 0
     print.printer_Canon_MF4200_Series_UFRII_LT.print_paper_width: 8.50
     print.printer_Canon_MF4200_Series_UFRII_LT.print_resolution: 600
     print.printer_Canon_MF4200_Series_UFRII_LT.print_reversed: false
     print.printer_Canon_MF4200_Series_UFRII_LT.print_scaling: 1.00
     print.printer_Canon_MF4200_Series_UFRII_LT.print_shrink_to_fit: true
     print.printer_Canon_MF4200_Series_UFRII_LT.print_to_file: false
     print.printer_Canon_MF4200_Series_UFRII_LT.print_unwriteable_margin_bottom: 0
     print.printer_Canon_MF4200_Series_UFRII_LT.print_unwriteable_margin_left: 0
     print.printer_Canon_MF4200_Series_UFRII_LT.print_unwriteable_margin_right: 0
     print.printer_Canon_MF4200_Series_UFRII_LT.print_unwriteable_margin_top: 0
     security.sandbox.content.tempDirSuffix: {fbbfeb3c-859b-42a7-bbed-9dcb9f038d53}

 Graphics

     GPU #1
     Description: ATI Radeon HD 4250
     Vendor ID: 0x1002
     Device ID: 0x9715
     RAM: 256
     Drivers: aticfx64 aticfx64 aticfx32 aticfx32 atiumd64 atidxx64 atiumdag atidxx32 atiumdva atiumd6a atitmm64
     Driver Version: 8.970.100.1100
     Driver Date: 4-29-2013

     Features
     Direct2D: false
     DirectWrite: true (6.2.9200.22164)
     WebGL Renderer: Google Inc. -- ANGLE (ATI Radeon HD 4250 Direct3D9Ex vs_3_0 ps_3_0) -- OpenGL ES 2.0 (ANGLE 2.1.0.2a250c8a0e15)

     AzureCanvasBackend: skia
     AzureCanvasAccelerated: 0
     AzureFallbackCanvasBackend: cairo
     AzureContentBackend: skia

 JavaScript

 Incremental GC: 1

 Accessibility

   Activated: 0
   Prevent Accessibility: 0

 Library Versions

     Expected minimum version
     Version in use

     NSPR
     4.13.1
     4.13.1

     NSS
     3.28.6
     3.28.6

     NSS Util
     3.28.6
     3.28.6

     NSS SSL
     3.28.6
     3.28.6

     NSS S/MIME
     3.28.6
     3.28.6

DBCee said

Thank you for responding to my plea for help. Unfortunately, I am still unable to access the gmail account. Please allow me to respond to your questions and suggestions: <When you select the account and click on 'Get Messages', are you asked to enter the password ? If yes, enter the password and select the checkbox for Password Manager to remember the password and then click on OK.> Following your suggestion, I successfully added the login and password into the saved passwords. However, even after closing Thunderbird, rebooting my computer, and verifying that the new password is still among the saved passwords, I get the same response to the auto-logon and to a re-entered password. <Do you use a product like CCleaner ?> No, I do not. <Q: Have you set up gmail to use a 'Two step verification' process?> No, I have not; and there is no 'Two Step Verification' employed on other devices. <In the desktop Thunderbird is the gmail account visible in the folder pane ?> Yes it is. The Troubleshooting information is below. I did not delete anything. There are eight (8) e-mail accounts in Thunderbird. In 'Mail and News Accounts' below, nine accounts are listed. I have no idea what causes 'Account 2', as there is no such account. The problem account is the one shown as 'Account3.' Could Thunderbird be trying to access 'Account2' when I attempt to open 'Account3?' If the problem was with Account4 - Account9, I would not be opposed to just deleting and recreating the troublesome e-mail account in Thunderbird. Unfortunately, 'Account3' has a lot of stored resource e-mails and folders that I really, really do not want to lose. I notice that the Troubleshooting information indicates that there was a crash on December 16th. Could this have been the prelude to my problems, which became apparent to me on December 17th? Is there a way to open the crash report? Thank you very much for your time and effort on this problem. Don Crane Application Basics Name Thunderbird

Here is a quote of where you claim to have posted he troubleshooting info at 2:05. Can you point it out? I cannot seem to find it.

Try changing the Authentication Method for your Gmail accounts to Oauth2 instead of normal password.

Airmail said

DBCee said

Thank you for responding to my plea for help. Unfortunately, I am still unable to access the gmail account. Please allow me to respond to your questions and suggestions: <When you select the account and click on 'Get Messages', are you asked to enter the password ? If yes, enter the password and select the checkbox for Password Manager to remember the password and then click on OK.> Following your suggestion, I successfully added the login and password into the saved passwords. However, even after closing Thunderbird, rebooting my computer, and verifying that the new password is still among the saved passwords, I get the same response to the auto-logon and to a re-entered password. <Do you use a product like CCleaner ?> No, I do not. <Q: Have you set up gmail to use a 'Two step verification' process?> No, I have not; and there is no 'Two Step Verification' employed on other devices. <In the desktop Thunderbird is the gmail account visible in the folder pane ?> Yes it is. The Troubleshooting information is below. I did not delete anything. There are eight (8) e-mail accounts in Thunderbird. In 'Mail and News Accounts' below, nine accounts are listed. I have no idea what causes 'Account 2', as there is no such account. The problem account is the one shown as 'Account3.' Could Thunderbird be trying to access 'Account2' when I attempt to open 'Account3?' If the problem was with Account4 - Account9, I would not be opposed to just deleting and recreating the troublesome e-mail account in Thunderbird. Unfortunately, 'Account3' has a lot of stored resource e-mails and folders that I really, really do not want to lose. I notice that the Troubleshooting information indicates that there was a crash on December 16th. Could this have been the prelude to my problems, which became apparent to me on December 17th? Is there a way to open the crash report? Thank you very much for your time and effort on this problem. Don Crane Application Basics Name Thunderbird

Here is a quote of where you claim to have posted he troubleshooting info at 2:05. Can you point it out? I cannot seem to find it.

Try changing the Authentication Method for your Gmail accounts to Oauth2 instead of normal password.

Airmail, if you can see my post at 7:50am on 1/1/18 and you can quote me, then you can see my reposted troubleshooting info.

How does one change the Authentication Method?

Right click the account on the left in the folder Pane and select server settings. You change the incoming settings there. Now scroll to the bottom of the folder Pane and select Outgoing(SMTP) Change the outgoing there.

Of course I see when you posted your troubleshooting info at 9:50. That is how we finally got to see your settings. Posted, not reposted. That is the only time it appears in this thread

Airmail, I have been dealing with this problem for more than two weeks. You are no help.

How do I get Toad-Hall re-engaged on this issue? Toad-Hall seemed to genuinely want to help solve the problem, without looking for a fight or feeling that he needed to make Thunderbird users bow to his brilliance.

In more than nine years of using Thunderbird, I have never before sought support. I have to say that this support system is disappointing.

> I have to say that this support system is disappointing. Airmail is simply trying to help. You do get to choose to ignore what you consider to be unhelpful comments.

It's obvious you are frustrated and that's understandable, but you haven't responded to the following...

> Try changing the Authentication Method for your Gmail accounts to Oauth2 instead of normal password. > Right click the account on the left in the folder Pane and select server settings. You change the incoming settings there. Now scroll to the bottom of the folder Pane and select Outgoing(SMTP) Change the outgoing there.