What server are you talking about eg: outlook.com Popped emails maybe in the server POP folder. You can move them back to Inbox via webmail account.

Have you accessed your emails using another device like a phone which has also accessed via pop? In which case, phone may not be set up to leave on server.

My mail server is Shaw cable. If there is POP folder on the server I cannot see it. Other device (Laptop) that can access it set correctly, still the problem is the same. Tried to Drag and Drop back to the server's Inbox, the Thunderbird's message header showing the small square with the plus sign, the Server does not show the dropped back messages.

You have two computers connecting to Shaw server.

For both computers: Are you using a setting to remove old messages on either of the computers? Do you have these settings on both computers?

• In 'Account Settings' > 'Disc Space'
• Select 'Don't delete any messages'
• click on 'OK

Please post the following info for both computers,. Name one as 'computer' and other as 'laptop' so I know which info came from which computer. In Thunderbird

• Help > Troubleshooting Information
• Do Not select checkbox to include account names.
• click on 'Copy text to clipboard' button
• In this forum question, right click in a 'Post a Reply' text box and select 'Paste'.
• You can remove all info on fonts and printers as not required. Do not edit anything else.

Do this for both accounts on each computer.

• In 'Account Settings' no Disk Space option

This one for the Desktop Troubleshooting Info:

Application Basics

   Name: Thunderbird
   Version: 60.3.1
   Build ID: 20181113231517

   Update Channel: release
   User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:60.0) Gecko/20100101 Thunderbird/60.3.1
   OS: Windows_NT 6.1

   Multiprocess Windows: 0/0 (Disabled)
   Web Content Processes:
   Stylo: content = true (enabled by default), chrome = true (enabled by default)
   Enterprise Policies:
   Google Key: Missing
   Mozilla Location Service Key: Missing
   Safe Mode: false

 Mail and News Accounts
   account1:
     INCOMING: account1, , (none) Local Folders, plain, passwordCleartext

   account2:
     INCOMING: account2, , (pop3) shawmail.cg.shawcable.net:110, plain, passwordCleartext
     OUTGOING: , shawmail.cg.shawcable.net:25, plain, none, true
     OUTGOING: , shawmail.cg.shawcable.net:25, plain, none, false

   account3:
     INCOMING: account3, , (pop3) pop3.live.com:995, SSL, passwordCleartext
     OUTGOING: , smtp.live.com:587, alwaysSTARTTLS, passwordCleartext, true

 Crash Reports for the Last 3 Days

 All Crash Reports

 Extensions

     Name
     Version
     Enabled
     ID

     Lightning
     6.2.3.1
     true
     {e2fda1a4-762b-4020-b5ad-a41df1933103}

 Security Software

   Type: Name

     Antivirus:
     Antispyware:
     Firewall:

 Graphics

     Features
     Compositing: Basic
     Asynchronous Pan/Zoom: none
     WebGL 1 Driver WSI Info: EGL_VENDOR: Google Inc. (adapter LUID: 000000000000ab3d)

     RAM: 256

   GPU #2

     Diagnostics
     AzureCanvasAccelerated: 0
     AzureCanvasBackend: skia
     AzureContentBackend: skia
     AzureFallbackCanvasBackend: cairo

     Decision Log
     HW_COMPOSITING: disabled by user: Disabled by pref
     D3D11_COMPOSITING: unavailable by default: Hardware compositing is disabled
     DIRECT2D: unavailable by default: Direct2D requires Direct3D 11 compositing
     D3D11_HW_ANGLE: unavailable by default: D3D11 compositing is disableddisabled by env: D3D11 compositing is disabled

Right click > paste on Post a Reply is not working either on both devices. This info for the Laptop:

 Application Basics

   Name: Thunderbird
   Version: 60.3.1
   Build ID: 20181113231517

   Update Channel: release
   User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:60.0) Gecko/20100101 Thunderbird/60.3.1
   OS: Windows_NT 6.1

   Multiprocess Windows: 0/0 (Disabled)
   Web Content Processes:
   Stylo: content = true (enabled by default), chrome = true (enabled by default)
   Enterprise Policies:
   Google Key: Missing
   Mozilla Location Service Key: Missing
   Safe Mode: false

 Mail and News Accounts
   account1:
     INCOMING: account1, , (pop3) shawmail.cg.shawcable.net:110, plain, passwordCleartext
     OUTGOING: , shawmail.cg.shawcable.net:25, plain, passwordCleartext, true

   account2:
     INCOMING: account2, , (none) Local Folders, plain, passwordCleartext

   account3:
     INCOMING: account3, , (pop3) pop3.live.com:995, SSL, passwordCleartext
     OUTGOING: , smtp.live.com:587, alwaysSTARTTLS, passwordCleartext, true

 Crash Reports for the Last 3 Days

 All Crash Reports

 Extensions

     Name
     Version
     Enabled
     ID

       ImportExportTools
       3.3.0
       true
       {3ed8cc52-86fc-4613-9026-c1ef969da4c3}

       Lightning
       6.2.3.1
       true
       {e2fda1a4-762b-4020-b5ad-a41df1933103}

 Security Software

   Type: Name

     Antivirus:
     Antispyware:
     Firewall:

 Graphics

     Features
     Compositing: Basic
     Asynchronous Pan/Zoom: none
     WebGL 1 Driver WSI Info: EGL_VENDOR: Google Inc. (adapter LUID: 000000000002763f)

EGL_VERSION: 1.4 (ANGLE 2.1.0.7edc21933ef1) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_EXT_pixel_format_float EGL_KHR_surfaceless_context EGL_ANGLE_display_texture_share_group EGL_ANGLE_create_context_client_arrays EGL_ANGLE_program_cache_control EGL_ANGLE_robust_resource_initialization EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses

     WebGL 1 Driver Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics Direct3D11 vs_4_0 ps_4_0)
     WebGL 1 Driver Version: OpenGL ES 2.0 (ANGLE 2.1.0.7edc21933ef1)
     WebGL 1 Driver Extensions: GL_ANGLE_client_arrays GL_ANGLE_depth_texture GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_pack_reverse_row_order GL_ANGLE_program_cache_control GL_ANGLE_request_extension GL_ANGLE_robust_client_memory GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_color_buffer_float_rgb GL_CHROMIUM_color_buffer_float_rgba GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_sync_query GL_EXT_blend_minmax GL_EXT_color_buffer_half_float GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_frag_depth GL_EXT_map_buffer_range GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_s3tc_srgb GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_compressed_ETC1_RGB8_texture GL_OES_depth32 GL_OES_element_index_uint GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_surfaceless_context GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_vertex_array_object
     WebGL 1 Extensions: ANGLE_instanced_arrays EXT_blend_minmax EXT_color_buffer_half_float EXT_frag_depth EXT_sRGB EXT_shader_texture_lod EXT_texture_filter_anisotropic EXT_disjoint_timer_query OES_element_index_uint OES_standard_derivatives OES_texture_float OES_texture_float_linear OES_texture_half_float OES_texture_half_float_linear OES_vertex_array_object WEBGL_color_buffer_float WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_depth_texture WEBGL_draw_buffers WEBGL_lose_context
     WebGL 2 Driver WSI Info: -
     WebGL 2 Driver Renderer: WebGL creation failed:

• Error during ANGLE OpenGL init.
• Exhausted GL driver caps.

     WebGL 2 Driver Version: -
     WebGL 2 Driver Extensions: -
     WebGL 2 Extensions: -
     Off Main Thread Painting Enabled: true
     DirectWrite: true (6.2.9200.22164)

     GPU #1
     Active: Yes
     Description: Intel(R) HD Graphics
     Vendor ID: 0x8086
     Device ID: 0x0046
     Driver Version: 8.15.10.2993
     Driver Date: 1-30-2013
     Drivers: igdumd64 igd10umd64 igdumdx32 igd10umd32
     Subsys ID: 1be21043
     RAM: Unknown

   GPU #2

     Diagnostics
     AzureCanvasAccelerated: 0
     AzureCanvasBackend: skia
     AzureContentBackend: skia
     AzureFallbackCanvasBackend: cairo

     Decision Log
     HW_COMPOSITING: disabled by user: Disabled by pref
     D3D11_COMPOSITING: unavailable by default: Hardware compositing is disabled
     DIRECT2D: unavailable by default: Direct2D requires Direct3D 11 compositing
     D3D11_HW_ANGLE: unavailable by default: D3D11 compositing is disableddisabled by env: D3D11 compositing is disabled
     GPU_PROCESS: unavailable by default: Multi-process mode is not enabled
     WEBRENDER: opt-in by default: WebRender is an opt-in featureunavailable by runtime: ANGLE is disabled

   Crash Guard Disabled Features

   Workarounds

   Failure Log

 Media

     Audio Backend: wasapi
     Max Channels: 2
     Preferred Channel Layout: stereo
     Preferred Sample Rate: 44100

     Output Devices

       Name
       Group
       Vendor
       State
       Preferred
       Format
       Channels
       Rate
       Latency

       Recording Control (Conexant SmartAudio HD)
       HDAUDIO\FUNC_01&VEN_14F1&DEV_5069&SUBSYS_104313F3&REV_1003\4&1056e01d&0&0001
       Disabled
       None
       default: F32LE, support: S16LE F32LE
       0
       default: 0, support: 0 - 0
       0 - 0

       Line (Conexant SmartAudio HD)
       HDAUDIO\FUNC_01&VEN_14F1&DEV_5069&SUBSYS_104313F3&REV_1003\4&1056e01d&0&0001
       Disabled
       None
       default: F32LE, support: S16LE F32LE
       0
       default: 0, support: 0 - 0
       0 - 0

       Recording Control (Conexant SmartAudio HD)
       HDAUDIO\FUNC_01&VEN_14F1&DEV_5069&SUBSYS_104313F3&REV_1003\4&1056e01d&0&0001
       Disabled
       None
       default: F32LE, support: S16LE F32LE
       0
       default: 0, support: 0 - 0
       0 - 0

       Speakers (Conexant SmartAudio HD)
       HDAUDIO\FUNC_01&VEN_14F1&DEV_5069&SUBSYS_104313F3&REV_1003\4&1056e01d&0&0001
       Enabled
       All
       default: F32LE, support: S16LE F32LE
       2
       default: 44100, support: 44100 - 44100
       133 - 448

       Headphones (Conexant SmartAudio HD)
       HDAUDIO\FUNC_01&VEN_14F1&DEV_5069&SUBSYS_104313F3&REV_1003\4&1056e01d&0&0001
       Disabled
       None
       default: F32LE, support: S16LE F32LE
       0
       default: 0, support: 0 - 0
       0 - 0

     Input Devices

       Name
       Group
       Vendor
       State
       Preferred
       Format
       Channels
       Rate
       Latency

       Microphone (Conexant SmartAudio HD)
       HDAUDIO\FUNC_01&VEN_14F1&DEV_5069&SUBSYS_104313F3&REV_1003\4&1056e01d&0&0001
       Enabled
       All
       default: F32LE, support: S16LE F32LE
       2
       default: 44100, support: 44100 - 44100
       133 - 448

       Microphone (Conexant SmartAudio HD)
       HDAUDIO\FUNC_01&VEN_14F1&DEV_5069&SUBSYS_104313F3&REV_1003\4&1056e01d&0&0001
       Disabled
       None
       default: F32LE, support: S16LE F32LE
       0
       default: 0, support: 0 - 0
       0 - 0

       Internal AUX Jack (Conexant SmartAudio HD)
       HDAUDIO\FUNC_01&VEN_14F1&DEV_5069&SUBSYS_104313F3&REV_1003\4&1056e01d&0&0001
       Disabled
       None
       default: F32LE, support: S16LE F32LE
       0
       default: 0, support: 0 - 0
       0 - 0

       Internal AUX Jack (Conexant SmartAudio HD)
       HDAUDIO\FUNC_01&VEN_14F1&DEV_5069&SUBSYS_104313F3&REV_1003\4&1056e01d&0&0001
       Disabled
       None
       default: F32LE, support: S16LE F32LE
       0
       default: 0, support: 0 - 0
       0 - 0

re :Right click > paste on Post a Reply is not working either on both devices. The full info was: right click in a 'Post a Reply' text box and select 'Paste'. That info was to be used in this forum. The support website where this question is viewed via a browser, not the email you received.

re :In 'Account Settings' no Disk Space option. All pop mail account will have this option in Account Settings window. Please check that both computers are not deleting via 'disc space' settings. see image as guide.

re: 'Desktop' The shaw account shows you have set up two identities for this account. Usually people do this if they have more than one email address and they are using the account as a catch all, so they can send via two email addresses. But do you have two identical email addresses set up here?

In Account Settings window:

• select the name of the pop mail account in left pane
• click on 'Manage Identities' button
• If you have two identical identities, please delete one of them.
• click on 'close'
• click on 'OK'

1. I made a mistake with the click a paste: did on Post a Reply instead of the answer box. 2. Only one identity associated with Shaw now. 3. Disk space: no deletion on servers on both devices. 4. The Compacting off-line only? Thank you

do you also get mail on your phone? This is a common source of issues because everyone forgets about it.

1. No phone setup for checking email. To be exact, for some reason some messages remain on the server, about 2% now, as opposed 10% before TB installation. 2. Hoping you could help me out with a different problem: namely Local folders do not show in the folder pane. How can install them? Thank you Matt

Sure it does but you or someone decided it would be a good idea to rename it Archives. The Outbox resides it the default Local Folders account.