Manage Permissions:

Go to Menu > Options and enter in the Options Search Box, Site Data. Click on Manage Permissions and in there add:

https://YourShoppingSite.com (The 'problem' site)

and then again with:

YourShoppingSite.com (The 'problem' site)

...then Save it.

You might want to repeat the above and Make an Exception and Allow for Pop-ups on the site. Look for 'Block pop-up windows' in the Options area and click on Exceptions.

~Pj

Thank you for the reply. However the problem with 'verified by visa' is not restricted to any particular site - but to all sites that use 'verified by visa'. What I'm looking for is some way to enable 'verified by visa' to work on all sites that use it - without specifying individual sites. Also, I don't know in advance which sites use 'verified by visa' and which do not. I only know at the point the 'verified by visa' message appears - at which point it's too late to change the settings in firefox for a particular website as the website is already 'hung'. So I'm looking for an overall solution - not site specific.

Is Content Blocking set to Standard?

~Pj

Yes it is set to standard.

I'm not sure what this 'Verified by Visa' pop-up is. I don't think I've seen it on the few sites I shop. However, I do shop and pay with PayPal, so I guess if this 'Verified by Visa' pop-up is something new, I haven't seen it.

Still, do Try This and see what happens.

~Pj

Sorry, but setting Permissions and pop-up exceptions for a site that has the problem as suggested above has no effect. The window still hangs on processing in Verified by Visa.

John.

Anyone???

This is causing a problem. A friend has told me he also has the same problem - so I guess this issue could be widespread. So what's the fix or what options need to be set/unset to get 'Verified by Visa' to work properly?

An internet search brings up many hits for this issue (some going back several years) - but very few solutions which all seem to say that you should enable cookies from 3rd party sites. But I have Content Blocking set to Standard which I understand to mean that cookies aren't blocked???

HELP!!

John.

foxy9 said

A friend has told me he also has the same problem...

An internet search brings up many hits for this issue (some going back several years) - but very few solutions which all seem to say that you should enable cookies from 3rd party sites. But I have Content Blocking set to Standard which I understand to mean that cookies aren't blocked?

Please list your Extensions. Especially if there is an Ad-Blocking Extension.

Try this:

Menu > Help > Restart With Add-ons Disabled.

This temporarily Disables all Extensions and some other things to see if anything there could be a problem.

~Pj

Sorry, but restarting with ad-ons disabled has no effect - the problem still persists.

John.

Has no-one here encountered this problem and got a fix???

If you use extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) that can block content (Adblock Plus, NoScript, Disconnect, Ghostery, Privacy Badger, uBlock Origin) always make sure such extensions do not block content.

• make sure your extensions and filters are updated to the latest version
• https://support.mozilla.org/en-US/kb/troubleshoot-extensions-themes-to-fix-problems

Firefox shows the shield icon at the left end of the location/address bar in case Content Blocking is blocking content.

• click the shield icon for more details and possibly disable the protection

You can check the Web Console about what content is blocked

• "3-bar" menu button or Tools -> Web Developer
• https://support.mozilla.org/en-US/kb/tracking-protection
• https://support.mozilla.org/en-US/kb/content-blocking

You can try these steps in case of issues with web pages:

You can reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

• hold down the Shift key and left-click the Reload button
• press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
• press "Command + Shift + R" (Mac)

Clear the Cache and remove the Cookies from websites that cause problems via the "3-bar" Firefox menu button (Options/Preferences).

"Remove the Cookies" from websites that cause problems:

• Options/Preferences -> Privacy & Security
  Cookies and Site Data -> Manage Data

"Clear the Cache":

• Options/Preferences -> Privacy & Security
  Cookies and Site Data -> Clear Data -> Cached Web Content: Clear

Start Firefox in Safe Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration is is causing the problem.

• switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Themes
• do NOT click the "Refresh Firefox" button on the Safe Mode start window

• https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode
• https://support.mozilla.org/en-US/kb/troubleshoot-extensions-themes-to-fix-problems