Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

ఇంకా తెలుసుకోండి

ఈ థ్రెడ్ ఆర్కైవ్ చేయడం జరిగినది. మీకు సహాయం అవసరం ఉంటే, దయచేసి ఒక కొత్త ప్రశ్న అడగండి.

prime video error

  • 4 ప్రత్యుత్తరాలు
  • 1 ఈ సమస్య కలిగినది
  • 1 వీక్షణ
  • చివరి సమాధానమిచ్చినది FredMcD

Davide
Davide
more options

I've used prime video since 3 years without problems. From 2 days (14 Jan 2020) the prime video player gives me the error 4315 when I try to start a playback and it does not work. I've tried on different linux machine with the latest upgrade istalled (both SO and browser) and the problem is the same. I've disabled all addons and also the tracking protection of firefox without success. Does someone have the same issue? Any ideas on how to solve? Probably an Amazon problem? Please help me if you can, thanks !

I've used prime video since 3 years without problems. From 2 days (14 Jan 2020) the prime video player gives me the error 4315 when I try to start a playback and it does not work. I've tried on different linux machine with the latest upgrade istalled (both SO and browser) and the problem is the same. I've disabled all addons and also the tracking protection of firefox without success. Does someone have the same issue? Any ideas on how to solve? Probably an Amazon problem? Please help me if you can, thanks !

ఎంపిక చేసిన పరిష్కారం

Thanks for your help. Investigating on the problem it is for sure not a firefox problem. It is present also on Chromium for example. The problem is probably due to an old linux installation (old TLS communication ?...). On newer linux systems with the same firefox version everything works. Sorry, my mistake. Thanks and kind regards

ఈ సందర్భంలో ఈ సమాధానం చదవండి 👍 0

ప్రత్యుత్తరాలన్నీ (4)

user104147805413306348376805769878442569366
user104147805413306348376805769878442569366
more options

Hi Davide, The best place to start is with Amazon Prime. I wasn't able to find the error code listed at their Help site: Issues While Playing Prime Video Titles https://www.amazon.com/gp/help/customer/display.html?nodeId=G93JTA5QNSJT8WWP

Check the error code again and see if they can give you any information about it.

There's also another Amazon Help site: Prime Video https://www.amazon.com/gp/help/customer/display.html?nodeId=G9SY6AQJV45JFMET

Get back to us if it's a Firefox problem.

Davide
Davide ప్రశ్న యజమాని
more options

ఎంపిక చేసిన పరిష్కారం

Thanks for your help. Investigating on the problem it is for sure not a firefox problem. It is present also on Chromium for example. The problem is probably due to an old linux installation (old TLS communication ?...). On newer linux systems with the same firefox version everything works. Sorry, my mistake. Thanks and kind regards

user104147805413306348376805769878442569366
user104147805413306348376805769878442569366
more options

I'm glad to hear that you found where the issue is.

Anytime that you need some help - give us a shout.

Enjoy your movies and...


Browse Safe !

FredMcD
FredMcD
more options

Hello,

I am glad to hear that your problem has been resolved. If you haven't already, please select the answer that solves the problem. This will help other users with similar problems find the solution.

Thank you for contacting Mozilla Support.