Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

ఇంకా తెలుసుకోండి

Certain Folders not visible on navigation pane yet visible thru Windows Explorer

  • 7 ప్రత్యుత్తరాలు
  • 1 ఈ సమస్య కలిగినది
  • 13 వీక్షణలు
  • చివరి సమాధానమిచ్చినది akusnowo.usa

more options

I'm looking for assistance as my TB navigation pane doesn't show several folders (in Local Folder) yet it's showing on the Destination folder via windows explorer. Through Explorer I see there's the (missing) folder name and .msf files.

TIA for the help. I'm using TB 91.4.0 release

I'm looking for assistance as my TB navigation pane doesn't show several folders (in Local Folder) yet it's showing on the Destination folder via windows explorer. Through Explorer I see there's the (missing) folder name and .msf files. TIA for the help. I'm using TB 91.4.0 release

ఎంపిక చేసిన పరిష్కారం

I finally figured it out. For some odd reason, via Explorer, the invisible folders are marked as "hidden" (when you use right click on the file..in this case "curtze"). I shutdown TB, via Explorer, select the ones that are invisible, right click, properties, and uncheck hidden...and Voila...now it's showing.

Thanks for the help!

ఈ సందర్భంలో ఈ సమాధానం చదవండి 👍 0

ప్రత్యుత్తరాలన్నీ (7)

more options

Your first picture shows the folder in the ...default-release-2 profile. Open Help/More Troubleshooting, about:profiles. Is the active profile ...default-release-2 or another one? If it's another one, copy the mbox files such as Curtze (ignore the Curtze.msf file) to Mail/Local Folders of the active profile, with TB closed.

more options

@sfhowes, thanks for your feedback. I attached the screencap for the default profile. At the same time, I created a new folder within the inbox "curtze_new" and now it's showing on TB nav pane and the local folder thru windows explorer...hence I kinda guess I'm on the right directory.

more options

So with the new one, "curtze_new" is showing but not "curtze". This is just one example but there are other folders that are not showing...but they're visible through windows explorer (under the same directory)

more options

Try deleting Curtze.msf, with TB closed, then restart TB, which will automatically rebuild the msf file. Does the Curtze folder then appear under Local Folders?

more options

closed TB, deleted curtze.msf, launched TB, curtze folder still not appearing...and confirmed thru explorer curtze.msf is no longer there (not sure when .msf will be rebuilt)

more options

Rebuilding the index file shouldn't take very long with a 100MB mbox file, so if it isn't, it suggests to me the mbox is corrupted beyond repair. I would try to convert it to eml files using one of the many tools, such as this one. If the eml files look OK when opened in TB, they can be imported to Local Folders by drag and drop from File Explorer to TB.

more options

ఎంపిక చేసిన పరిష్కారం

I finally figured it out. For some odd reason, via Explorer, the invisible folders are marked as "hidden" (when you use right click on the file..in this case "curtze"). I shutdown TB, via Explorer, select the ones that are invisible, right click, properties, and uncheck hidden...and Voila...now it's showing.

Thanks for the help!