Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

ఇంకా తెలుసుకోండి

ఈ థ్రెడ్ ఆర్కైవ్ చేయడం జరిగినది. మీకు సహాయం అవసరం ఉంటే, దయచేసి ఒక కొత్త ప్రశ్న అడగండి.

i can't login to my add-on account: https://addons.mozilla.org/en-US/firefox/user/17223206/

  • 1 ప్రత్యుత్తరం
  • 2 ఈ సమస్యలు కలిగి ఉన్నాయి
  • 1 వీక్షణ
  • చివరి సమాధానమిచ్చినది cor-el

user4350440
user4350440
more options

i can't login to my add-on account: https://addons.mozilla.org/en-US/firefox/user/17223206/ every time i click on log in it sends me to a normal sign in page: https://files.catbox.moe/ap80cq.png then i click on sign in and it throws me to another page: https://files.catbox.moe/eyea5d.png from there it doesn't work as it should i completed the 2fa setup by scanning the qr, it shows up on my google authenticator but when i enter the 6 digit codes its generating in the login page, it just says they are invalid (they are not. i tried it like 50+ times): https://files.catbox.moe/8zxns6.png i tried using the other method as well same thing happens: https://files.catbox.moe/i8esej.png

i can login fine in places where it doesn't require me to enable 2fa like https://accounts.firefox.com/ i tried enabling 2fa from there (through my account's settings but the same thing happens): https://files.catbox.moe/onm1yw.png

note: by 2fa i mean Two-step authentication

i can't login to my add-on account: https://addons.mozilla.org/en-US/firefox/user/17223206/ every time i click on log in it sends me to a normal sign in page: https://files.catbox.moe/ap80cq.png then i click on sign in and it throws me to another page: https://files.catbox.moe/eyea5d.png from there it doesn't work as it should i completed the 2fa setup by scanning the qr, it shows up on my google authenticator but when i enter the 6 digit codes its generating in the login page, it just says they are invalid (they are not. i tried it like 50+ times): https://files.catbox.moe/8zxns6.png i tried using the other method as well same thing happens: https://files.catbox.moe/i8esej.png i can login fine in places where it doesn't require me to enable 2fa like https://accounts.firefox.com/ i tried enabling 2fa from there (through my account's settings but the same thing happens): https://files.catbox.moe/onm1yw.png note: by 2fa i mean Two-step authentication

ఎంపిక చేసిన పరిష్కారం

Make sure you have the correct time on the mobile device and on the computer because the 6 digit TOTP code is only valid for 30 seconds (the Google Authenticator app shows a timer), so any time misalignment causes the code not to work.

ఈ సందర్భంలో ఈ సమాధానం చదవండి 👍 1

ప్రత్యుత్తరాలన్నీ (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

ఎంపిక చేసిన పరిష్కారం

Make sure you have the correct time on the mobile device and on the computer because the 6 digit TOTP code is only valid for 30 seconds (the Google Authenticator app shows a timer), so any time misalignment causes the code not to work.