Having login issues with microsoft and gmail account authentication
I don't know when the problem began but I am having login issues. I have multiple email accounts and I am trying to resolve why the stored passwords aren't working on some of them. I am getting the google account two step authentication window popping up when TB gets new mail. I go through the process and it happens again for 11 email accounts. Help. I don't know enough about the stuff that was suggested to fix the same issues others had (from checking out what other people were told to do to fix this issue). I know I have cookies turned on if that helps and my TB troubleshooting info is below:
(After pasting, I noticed that the EPSOM printer is still included, that is not a current printer. ???)
I hope this is enough information to help me solve the login issues. Oh, a quick question should I keep the oauth://accounts.google.com (https://mail.google.com/) entries in the saved logins? I have the imap://imap.gmail.com (imap://imap.gmail.com) and the smtp://smtp.office365.com (smtp://smtp.office365.com) and the smtp://smtp.gmail.com (smtp.gmail.com) entries as well for the email accounts. Thank you, fyzxman1
Application Basics
Name: Thunderbird Version: 102.6.1 Build ID: 20221219215418 Distribution ID:
Update Channel: release User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:102.0) Gecko/20100101 Thunderbird/102.6.1 OS: Windows_NT 10.0 19044 OS Theme:
Launcher Process: Enabled
Multiprocess Windows: 0/0
Fission Windows: 0/0
Enabled by default
Remote Processes: 5
Enterprise Policies: Inactive
Google Location Service Key: Missing
Google Safebrowsing Key: Missing
Mozilla Location Service Key: Missing
Safe Mode: false
Memory Size (RAM): 11.5 GB
Disk Space Available: 312 GB
Mail and News Accounts
account1:
INCOMING: account1, , (imap) imap.gmail.com:993, 3, 10
OUTGOING: , smtp.gmail.com:465, 3, 10, true
account2:
INCOMING: account2, , (none) Local Folders, 0, 3
account3:
INCOMING: account3, , (imap) imap.gmail.com:993, 3, 10
OUTGOING: , smtp.gmail.com:465, 3, 10, true
account4:
INCOMING: account4, , (imap) imap.gmail.com:993, 3, 10
OUTGOING: , smtp.gmail.com:465, 3, 10, true
account5:
INCOMING: account5, , (imap) imap.gmail.com:993, 3, 10
OUTGOING: , smtp.gmail.com:465, 3, 10, true
account6:
INCOMING: account6, , (imap) imap.gmail.com:993, 3, 10
OUTGOING: , smtp.gmail.com:465, 3, 10, true
account7:
INCOMING: account7, , (imap) imap.gmail.com:993, 3, 10
OUTGOING: , smtp.gmail.com:465, 3, 10, true
account8:
INCOMING: account8, , (imap) imap.gmail.com:993, 3, 10
OUTGOING: , smtp.gmail.com:465, 3, 10, true
account9:
INCOMING: account9, , (imap) imap.mail.com:993, 3, 3
OUTGOING: , smtp.mail.com:465, 3, 3, true
account10:
INCOMING: account10, , (imap) imap.gmail.com:993, 3, 10
OUTGOING: , smtp.gmail.com:465, 3, 10, true
account11:
INCOMING: account11, , (imap) outlook.office365.com:993, 3, 3
OUTGOING: , smtp.office365.com:587, 2, 3, true
account12:
INCOMING: account12, , (imap) imap.gmail.com:993, 3, 10
OUTGOING: , smtp.gmail.com:465, 3, 10, true
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fyzxman3.1415927@gmail.com
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B Scott Williams's list
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Utah Jazz
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Crash Reports for the Last 3 Days https://crash-stats.mozilla.com/report/index/bp-328c5db3-49b3-450f-8864-de4310230126 (18 hours ago)
Remote Processes
Type: Count
Web Content: 1 / 8
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Security Software
Type: Name
Antivirus: Webroot SecureAnywhere
Antispyware:
Firewall: Windows Firewall
Graphics
Features
Compositing: WebRender
Asynchronous Pan/Zoom: wheel input enabled; scrollbar drag enabled; keyboard enabled; autoscroll enabled; smooth pinch-zoom enabled
WebGL 1 Driver WSI Info: EGL_VENDOR: Google Inc. (AMD)
EGL_VERSION: 1.5 (ANGLE 2.1.15727 git hash: 23851a53779d) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_ANGLE_direct_composition EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_CHROMIUM_sync_control EGL_EXT_pixel_format_float EGL_KHR_surfaceless_context EGL_ANGLE_display_texture_share_group EGL_ANGLE_display_semaphore_share_group EGL_ANGLE_create_context_client_arrays EGL_ANGLE_program_cache_control EGL_ANGLE_robust_resource_initialization EGL_ANGLE_create_context_extensions_enabled EGL_ANDROID_blob_cache EGL_ANDROID_recordable EGL_ANGLE_image_d3d11_texture EGL_ANGLE_create_context_backwards_compatible EGL_KHR_create_context_no_error EGL_KHR_reusable_sync EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_device_query EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_platform_angle_d3d11on12 EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses EGL_KHR_debug EGL_ANGLE_explicit_context EGL_ANGLE_feature_control IsWebglOutOfProcessEnabled: 1
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WebGL 2 Driver WSI Info: EGL_VENDOR: Google Inc. (AMD)
EGL_VERSION: 1.5 (ANGLE 2.1.15727 git hash: 23851a53779d) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_ANGLE_direct_composition EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_CHROMIUM_sync_control EGL_EXT_pixel_format_float EGL_KHR_surfaceless_context EGL_ANGLE_display_texture_share_group EGL_ANGLE_display_semaphore_share_group EGL_ANGLE_create_context_client_arrays EGL_ANGLE_program_cache_control EGL_ANGLE_robust_resource_initialization EGL_ANGLE_create_context_extensions_enabled EGL_ANDROID_blob_cache EGL_ANDROID_recordable EGL_ANGLE_image_d3d11_texture EGL_ANGLE_create_context_backwards_compatible EGL_KHR_create_context_no_error EGL_KHR_reusable_sync EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_device_query EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_platform_angle_d3d11on12 EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses EGL_KHR_debug EGL_ANGLE_explicit_context EGL_ANGLE_feature_control IsWebglOutOfProcessEnabled: 1
WebGL 2 Driver Renderer: Google Inc. (AMD) -- ANGLE (AMD, AMD Radeon(TM) R5 Graphics Direct3D11 vs_5_0 ps_5_0, D3D11-27.20.20904.4000)
WebGL 2 Driver Version: OpenGL ES 3.0.0 (ANGLE 2.1.15727 git hash: 23851a53779d)
WebGL 2 Driver Extensions: GL_ANGLE_base_vertex_base_instance GL_ANGLE_client_arrays GL_ANGLE_copy_texture_3d GL_ANGLE_depth_texture GL_ANGLE_explicit_context GL_ANGLE_explicit_context_gles1 GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_get_serialized_context_string GL_ANGLE_get_tex_level_parameter GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_memory_size GL_ANGLE_multi_draw GL_ANGLE_multiview_multisample GL_ANGLE_pack_reverse_row_order GL_ANGLE_program_cache_control GL_ANGLE_provoking_vertex GL_ANGLE_request_extension GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_multisample GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_lose_context GL_CHROMIUM_sync_query GL_EXT_EGL_image_external_wrap_modes GL_EXT_blend_func_extended GL_EXT_blend_minmax GL_EXT_color_buffer_float GL_EXT_color_buffer_half_float GL_EXT_debug_label GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_draw_buffers_indexed GL_EXT_draw_elements_base_vertex GL_EXT_float_blend GL_EXT_frag_depth GL_EXT_instanced_arrays GL_EXT_map_buffer_range GL_EXT_multisampled_render_to_texture GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_bptc GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_rgtc GL_EXT_texture_compression_s3tc_srgb GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_norm16 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_KHR_no_error GL_KHR_parallel_shader_compile GL_KHR_robust_buffer_access_behavior GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_EGL_image_external_essl3 GL_OES_compressed_EAC_R11_signed_texture GL_OES_compressed_EAC_R11_unsigned_texture GL_OES_compressed_EAC_RG11_signed_texture GL_OES_compressed_EAC_RG11_unsigned_texture GL_OES_compressed_ETC2_RGB8_texture GL_OES_compressed_ETC2_RGBA8_texture GL_OES_compressed_ETC2_punchthroughA_RGBA8_texture GL_OES_compressed_ETC2_punchthroughA_sRGB8_alpha_texture GL_OES_compressed_ETC2_sRGB8_alpha8_texture GL_OES_compressed_ETC2_sRGB8_texture GL_OES_depth24 GL_OES_depth32 GL_OES_draw_buffers_indexed GL_OES_draw_elements_base_vertex GL_OES_element_index_uint GL_OES_fbo_render_mipmap GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_surfaceless_context GL_OES_texture_border_clamp GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_texture_stencil8 GL_OES_vertex_array_object GL_OVR_multiview GL_OVR_multiview2 GL_WEBGL_video_texture
WebGL 2 Extensions: EXT_color_buffer_float EXT_float_blend EXT_texture_compression_bptc EXT_texture_compression_rgtc EXT_texture_filter_anisotropic MOZ_debug OES_texture_float_linear OVR_multiview2 WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_lose_context
Direct2D: true
Target Frame Rate: 60
DirectWrite: true (10.0.19041.1566)
GPU #1
Active: Yes
Description: AMD Radeon(TM) R5 Graphics
Vendor ID: 0x1002
Device ID: 0x98e4
Driver Version: 27.20.20904.4000
Driver Date: 9-2-2021
Drivers: aticfx64 aticfx64 aticfx64 amdxc64 aticfx32 aticfx32 aticfx32 amdxc32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a
Subsys ID: 076c1028
RAM: 512
GPU #2
Active: No
RAM: 0
Diagnostics
AzureCanvasBackend: direct2d 1.1
AzureCanvasBackend (UI Process): skia
AzureContentBackend: skia
AzureContentBackend (UI Process): skia
AzureFallbackCanvasBackend (UI Process): skia
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Display0: 1600x900@60Hz scales:1.000000|1.000000
DisplayCount: 1
HardwareStretching: both=0 window-only=0 full-screen-only=1 none=0 error=0
GPUProcessPid: 11512
ClearType Parameters: Gamma: 1.8 Pixel Structure: RGB ClearType Level: 100 Enhanced Contrast: 50
Decision Log
HW_COMPOSITING: available by default
D3D11_COMPOSITING: available by default
DIRECT2D: available by default
D3D11_HW_ANGLE: available by default
GPU_PROCESS: available by default
WEBRENDER: available by default
WEBRENDER_QUALIFIED: available by default
WEBRENDER_COMPOSITOR: available by default
WEBRENDER_PARTIAL: available by default
WEBRENDER_SHADER_CACHE: available by default
WEBRENDER_OPTIMIZED_SHADERS: available by default
WEBRENDER_ANGLE: available by default
WEBRENDER_DCOMP_PRESENT: available by default
WEBRENDER_SOFTWARE: available by default
WEBGPU: disabled by default: Disabled by defaultblocked by runtime: WebGPU cannot be enabled in release or beta
WINDOW_OCCLUSION: available by default
VIDEO_OVERLAY: blocked by default: Blocklisted by gfxInfo
HW_DECODED_VIDEO_ZERO_COPY: blocked by default: Blocklisted by gfxInfo
VP8_HW_DECODE: available by default
VP9_HW_DECODE: available by default
Crash Guard Disabled Features
Workarounds
Failure Log
Media
Audio Backend: wasapi
Max Channels: 2
Preferred Sample Rate: 48000
Roundtrip latency (standard deviation): 47.50ms (3.15)
Output Devices
Name
Group
Vendor
State
Preferred
Format
Channels
Rate
Latency
Speakers / Headphones (Realtek Audio)
HDAUDIO\FUNC_01&VEN_10EC&DEV_0255&SUBSYS_1028076C&REV_1000\4&364524aa&0&0001
Enabled
All
default: F32LE, support: S16LE F32LE
2
default: 48000, support: 48000 - 48000
144 - 480
Input Devices
Name
Group
Vendor
State
Preferred
Format
Channels
Rate
Latency
Microphone (Realtek Audio)
HDAUDIO\FUNC_01&VEN_10EC&DEV_0255&SUBSYS_1028076C&REV_1000\4&364524aa&0&0001
Enabled
All
default: F32LE, support: S16LE F32LE
2
default: 48000, support: 48000 - 48000
144 - 480
Media Capabilities
Enumerate database
Environment Variables
MOZ_CRASHREPORTER_DATA_DIRECTORY: C:\Users\B Scott Williams\AppData\Roaming\Thunderbird\Crash Reports MOZ_CRASHREPORTER_EVENTS_DIRECTORY: C:\Users\B Scott Williams\AppData\Roaming\Thunderbird\Profiles\zf0k5e9i.default\crashes\events MOZ_CRASHREPORTER_PING_DIRECTORY: C:\Users\B Scott Williams\AppData\Roaming\Thunderbird\Pending Pings MOZ_CRASHREPORTER_RESTART_ARG_0: C:\Program Files (x86)\Mozilla Thunderbird\thunderbird.exe MOZ_CRASHREPORTER_STRINGS_OVERRIDE: C:\Program Files (x86)\Mozilla Thunderbird\crashreporter-override.ini
Important Modified Preferences
accessibility.lastLoadDate: 1536612145
browser.cache.disk.amount_written: 1841428
browser.cache.disk.capacity: 1048576
browser.cache.disk.filesystem_reported: 1
browser.cache.disk.smart_size.enabled: false
browser.search.region: US
extensions.lastAppVersion: 102.6.1
font.internaluseonly.changed: true
font.size.fixed.el: 14
font.size.fixed.x-cyrillic: 14
font.size.fixed.x-unicode: 14
font.size.fixed.x-western: 14
gfx.crash-guard.d3d11layers.appVersion: 102.3.1
gfx.crash-guard.d3d11layers.deviceID: 0x98e4
gfx.crash-guard.d3d11layers.driverVersion: 27.20.20904.4000
gfx.crash-guard.d3d11layers.feature-d2d: true
gfx.crash-guard.d3d11layers.feature-d3d11: true
gfx.crash-guard.status.d3d11layers: 2
gfx.crash-guard.status.wmfvpxvideo: 2
gfx.crash-guard.wmfvpxvideo.appVersion: 91.12.0
gfx.crash-guard.wmfvpxvideo.deviceID: 0x98e4
gfx.crash-guard.wmfvpxvideo.driverVersion: 27.20.20904.4000
idle.lastDailyNotification: 1674683232
layers.mlgpu.sanity-test-failed: false
media.gmp.storage.version.observed: 1
media.hardware-video-decoding.failed: false
network.cookie.prefsMigrated: true
network.predictor.cleaned-up: true
network.trr.blocklist_cleanup_done: true
places.database.lastMaintenance: 1674683255
places.history.expiration.transient_current_max_pages: 112348
privacy.purge_trackers.date_in_cookie_database: 0
security.remote_settings.crlite_filters.checked: 1635387918
security.remote_settings.intermediates.checked: 1635387918
security.sandbox.content.tempDirSuffix: {a85a1311-b290-48d7-8616-8c6a70e99acd}
security.sandbox.plugin.tempDirSuffix: {a19bb988-25d3-4bf5-b638-b164fd8bd02a}
signon.importedFromSqlite: true
storage.vacuum.last.index: 1
storage.vacuum.last.places.sqlite: 1673311160
ui.osk.debug.keyboardDisplayReason: IKPOS: Touch screen not found.
Important Locked Preferences
fission.autostart.session: true
Places Database
Accessibility
Activated: true Prevent Accessibility: 0 Accessible Handler Used: true Accessibility Instantiator: UNKNOWN|
Library Versions
Expected minimum version
Version in use
NSPR
4.34.1
4.34.1
NSS
3.79.2
3.79.2
NSSSMIME
3.79.2
3.79.2
NSSSSL
3.79.2
3.79.2
NSSUTIL
3.79.2
3.79.2
Sandbox
Content Process Sandbox Level: 0 Effective Content Process Sandbox Level: 1 Win32k Lockdown State for Content Process: Win32k Lockdown enabled -- default value is true
Startup Cache
Disk Cache Path: C:\Users\B Scott Williams\AppData\Local\Thunderbird\Profiles\zf0k5e9i.default\startupCache\startupCache.4.little Ignore Disk Cache: false Found Disk Cache on Init: true Wrote to Disk Cache: false
Internationalization & Localization
Application Settings
Requested Locales: ["en-US"]
Available Locales: ["en-US"]
App Locales: ["en-US"]
Regional Preferences: ["en-US"]
Default Locale: "en-US"
Operating System
System Locales: ["en-US"]
Regional Preferences: ["en-US"]
Remote Debugging (Chromium Protocol)
Accepting Connections: URL:
Printing
Modified print settings
print_printer: HP OfficeJet Pro 9010 series [5DC207] print.printer_EPSON51FC84_(WF-3640_Series).print_bgcolor: false print.printer_EPSON51FC84_(WF-3640_Series).print_bgimages: false print.printer_EPSON51FC84_(WF-3640_Series).print_duplex: -437918235 print.printer_EPSON51FC84_(WF-3640_Series).print_edge_bottom: 0 print.printer_EPSON51FC84_(WF-3640_Series).print_edge_left: 0 print.printer_EPSON51FC84_(WF-3640_Series).print_edge_right: 0 print.printer_EPSON51FC84_(WF-3640_Series).print_edge_top: 0 print.printer_EPSON51FC84_(WF-3640_Series).print_evenpages: true print.printer_EPSON51FC84_(WF-3640_Series).print_footercenter: print.printer_EPSON51FC84_(WF-3640_Series).print_footerleft: &PT print.printer_EPSON51FC84_(WF-3640_Series).print_footerright: &D print.printer_EPSON51FC84_(WF-3640_Series).print_headercenter: print.printer_EPSON51FC84_(WF-3640_Series).print_headerleft: &T print.printer_EPSON51FC84_(WF-3640_Series).print_headerright: &U print.printer_EPSON51FC84_(WF-3640_Series).print_in_color: true print.printer_EPSON51FC84_(WF-3640_Series).print_margin_bottom: 0.5 print.printer_EPSON51FC84_(WF-3640_Series).print_margin_left: 0.5 print.printer_EPSON51FC84_(WF-3640_Series).print_margin_right: 0.5 print.printer_EPSON51FC84_(WF-3640_Series).print_margin_top: 0.5 print.printer_EPSON51FC84_(WF-3640_Series).print_oddpages: true print.printer_EPSON51FC84_(WF-3640_Series).print_orientation: 0 print.printer_EPSON51FC84_(WF-3640_Series).print_page_delay: 50 print.printer_EPSON51FC84_(WF-3640_Series).print_paper_data: 1 print.printer_EPSON51FC84_(WF-3640_Series).print_paper_height: -1.00 print.printer_EPSON51FC84_(WF-3640_Series).print_paper_name: print.printer_EPSON51FC84_(WF-3640_Series).print_paper_size_unit: 0 print.printer_EPSON51FC84_(WF-3640_Series).print_paper_width: -1.00 print.printer_EPSON51FC84_(WF-3640_Series).print_resolution: 360 print.printer_EPSON51FC84_(WF-3640_Series).print_reversed: false print.printer_EPSON51FC84_(WF-3640_Series).print_scaling: 1.00 print.printer_EPSON51FC84_(WF-3640_Series).print_shrink_to_fit: true print.printer_EPSON51FC84_(WF-3640_Series).print_to_file: true print.printer_EPSON51FC84_(WF-3640_Series).print_unwriteable_margin_bottom: 0 print.printer_EPSON51FC84_(WF-3640_Series).print_unwriteable_margin_left: 0 print.printer_EPSON51FC84_(WF-3640_Series).print_unwriteable_margin_right: 0 print.printer_EPSON51FC84_(WF-3640_Series).print_unwriteable_margin_top: 0 print.printer_HP_OfficeJet_Pro_9010_series_[5DC207].print_bgcolor: false print.printer_HP_OfficeJet_Pro_9010_series_[5DC207].print_bgimages: false print.printer_HP_OfficeJet_Pro_9010_series_[5DC207].print_duplex: 0 print.printer_HP_OfficeJet_Pro_9010_series_[5DC207].print_edge_bottom: 0 print.printer_HP_OfficeJet_Pro_9010_series_[5DC207].print_edge_left: 0 print.printer_HP_OfficeJet_Pro_9010_series_[5DC207].print_edge_right: 0 print.printer_HP_OfficeJet_Pro_9010_series_[5DC207].print_edge_top: 0 print.printer_HP_OfficeJet_Pro_9010_series_[5DC207].print_evenpages: true print.printer_HP_OfficeJet_Pro_9010_series_[5DC207].print_footercenter: print.printer_HP_OfficeJet_Pro_9010_series_[5DC207].print_footerleft: &PT print.printer_HP_OfficeJet_Pro_9010_series_[5DC207].print_footerright: &D print.printer_HP_OfficeJet_Pro_9010_series_[5DC207].print_headercenter: print.printer_HP_OfficeJet_Pro_9010_series_[5DC207].print_headerleft: &T print.printer_HP_OfficeJet_Pro_9010_series_[5DC207].print_headerright: &U print.printer_HP_OfficeJet_Pro_9010_series_[5DC207].print_in_color: true print.printer_HP_OfficeJet_Pro_9010_series_[5DC207].print_margin_bottom: 0.5 print.printer_HP_OfficeJet_Pro_9010_series_[5DC207].print_margin_left: 0.5 print.printer_HP_OfficeJet_Pro_9010_series_[5DC207].print_margin_right: 0.5 print.printer_HP_OfficeJet_Pro_9010_series_[5DC207].print_margin_top: 0.5 print.printer_HP_OfficeJet_Pro_9010_series_[5DC207].print_oddpages: true print.printer_HP_OfficeJet_Pro_9010_series_[5DC207].print_orientation: 0 print.printer_HP_OfficeJet_Pro_9010_series_[5DC207].print_page_delay: 50 print.printer_HP_OfficeJet_Pro_9010_series_[5DC207].print_paper_data: 1 print.printer_HP_OfficeJet_Pro_9010_series_[5DC207].print_paper_height: -1.00 print.printer_HP_OfficeJet_Pro_9010_series_[5DC207].print_paper_name: print.printer_HP_OfficeJet_Pro_9010_series_[5DC207].print_paper_size_unit: 0 print.printer_HP_OfficeJet_Pro_9010_series_[5DC207].print_paper_width: -1.00 print.printer_HP_OfficeJet_Pro_9010_series_[5DC207].print_resolution: 600 print.printer_HP_OfficeJet_Pro_9010_series_[5DC207].print_reversed: false print.printer_HP_OfficeJet_Pro_9010_series_[5DC207].print_scaling: 1.00 print.printer_HP_OfficeJet_Pro_9010_series_[5DC207].print_shrink_to_fit: false print.printer_HP_OfficeJet_Pro_9010_series_[5DC207].print_to_file: false print.printer_HP_OfficeJet_Pro_9010_series_[5DC207].print_unwriteable_margin_bottom: 12 print.printer_HP_OfficeJet_Pro_9010_series_[5DC207].print_unwriteable_margin_left: 12 print.printer_HP_OfficeJet_Pro_9010_series_[5DC207].print_unwriteable_margin_right: 12 print.printer_HP_OfficeJet_Pro_9010_series_[5DC207].print_unwriteable_margin_top: 12
I don't know when the problem began but I am having login issues. I have multiple email accounts and I am trying to resolve why the stored passwords aren't working on some of them. I am getting the google account two step authentication window popping up when TB gets new mail. I go through the process and it happens again for 11 email accounts. Help. I don't know enough about the stuff that was suggested to fix the same issues others had (from checking out what other people were told to do to fix this issue). I know I have cookies turned on if that helps and my TB troubleshooting info is below:
(After pasting, I noticed that the EPSOM printer is still included, that is not a current printer. ???)
I hope this is enough information to help me solve the login issues. Oh, a quick question should I keep the oauth://accounts.google.com (https://mail.google.com/) entries in the saved logins? I have the imap://imap.gmail.com (imap://imap.gmail.com) and the smtp://smtp.office365.com (smtp://smtp.office365.com) and the smtp://smtp.gmail.com (smtp.gmail.com) entries as well for the email accounts.
Thank you,
fyzxman1
Application Basics
Name: Thunderbird
Version: 102.6.1
Build ID: 20221219215418
Distribution ID:
Update Channel: release
User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:102.0) Gecko/20100101 Thunderbird/102.6.1
OS: Windows_NT 10.0 19044
OS Theme:
Launcher Process: Enabled
Multiprocess Windows: 0/0
Fission Windows: 0/0
Enabled by default
Remote Processes: 5
Enterprise Policies: Inactive
Google Location Service Key: Missing
Google Safebrowsing Key: Missing
Mozilla Location Service Key: Missing
Safe Mode: false
Memory Size (RAM): 11.5 GB
Disk Space Available: 312 GB
Mail and News Accounts
account1:
INCOMING: account1, , (imap) imap.gmail.com:993, 3, 10
OUTGOING: , smtp.gmail.com:465, 3, 10, true
account2:
INCOMING: account2, , (none) Local Folders, 0, 3
account3:
INCOMING: account3, , (imap) imap.gmail.com:993, 3, 10
OUTGOING: , smtp.gmail.com:465, 3, 10, true
account4:
INCOMING: account4, , (imap) imap.gmail.com:993, 3, 10
OUTGOING: , smtp.gmail.com:465, 3, 10, true
account5:
INCOMING: account5, , (imap) imap.gmail.com:993, 3, 10
OUTGOING: , smtp.gmail.com:465, 3, 10, true
account6:
INCOMING: account6, , (imap) imap.gmail.com:993, 3, 10
OUTGOING: , smtp.gmail.com:465, 3, 10, true
account7:
INCOMING: account7, , (imap) imap.gmail.com:993, 3, 10
OUTGOING: , smtp.gmail.com:465, 3, 10, true
account8:
INCOMING: account8, , (imap) imap.gmail.com:993, 3, 10
OUTGOING: , smtp.gmail.com:465, 3, 10, true
account9:
INCOMING: account9, , (imap) imap.mail.com:993, 3, 3
OUTGOING: , smtp.mail.com:465, 3, 3, true
account10:
INCOMING: account10, , (imap) imap.gmail.com:993, 3, 10
OUTGOING: , smtp.gmail.com:465, 3, 10, true
account11:
INCOMING: account11, , (imap) outlook.office365.com:993, 3, 3
OUTGOING: , smtp.office365.com:587, 2, 3, true
account12:
INCOMING: account12, , (imap) imap.gmail.com:993, 3, 10
OUTGOING: , smtp.gmail.com:465, 3, 10, true
Calendar Settings
Ward&LDS
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iMIP Identity: id1
iMIP Disabled:
iMIP Account:
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Popup Alarms Supported:
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Max Alarms Per Event:
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Home
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Type: storage
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fyzxman3.1415927@gmail.com
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B Scott Williams's list
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Utah Jazz
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b.s.w.iam@gmail.com
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Crash Reports for the Last 3 Days
https://crash-stats.mozilla.com/report/index/bp-328c5db3-49b3-450f-8864-de4310230126 (18 hours ago)
Remote Processes
Type: Count
Web Content: 1 / 8
Extension: 1
Isolated Web Content: 2
GPU: 1
Add-ons
Name
Type
Version
Enabled
ID
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extension
1.7
true
addoncompatibility@opto.one
Amazon.com
extension
1.1
true
amazondotcom@search.mozilla.org
Attachment Extractor
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1.5
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the_stonehead@hotmail.com
Attachment Saver
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{9de7f477-6a8d-4bf6-932c-1dc736b90394}
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Bing
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bing@search.mozilla.org
CardBook
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Google
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0.5.2
true
google-4-tbsync@marcozanon.com
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6.0.5
true
languagetool-mailextension@languagetool.org
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2.3.0
true
tbsortfolders@xulforum.org
Open Google Calendar
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1.6
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opengooglecalendar@glicer
Provider for CalDAV & CardDAV
extension
4.3
true
dav4tbsync@jobisoft.de
Provider for Google Calendar
extension
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true
{a62ef8ec-5fdc-40c2-873c-223b8a6925cc}
Signal Spam
extension
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true
signal-spam@signal-spam.fr
TbSync
extension
4.3
true
tbsync@jobisoft.de
ThunderHTMLedit
extension
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true
jorgk@thunderHTMLedit
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true
wikipedia@search.mozilla.org
Category Manager
extension
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false
sendtocategory@jobisoft.de
Security Software
Type: Name
Antivirus: Webroot SecureAnywhere
Antispyware:
Firewall: Windows Firewall
Graphics
Features
Compositing: WebRender
Asynchronous Pan/Zoom: wheel input enabled; scrollbar drag enabled; keyboard enabled; autoscroll enabled; smooth pinch-zoom enabled
WebGL 1 Driver WSI Info: EGL_VENDOR: Google Inc. (AMD)
EGL_VERSION: 1.5 (ANGLE 2.1.15727 git hash: 23851a53779d)
EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_ANGLE_direct_composition EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_CHROMIUM_sync_control EGL_EXT_pixel_format_float EGL_KHR_surfaceless_context EGL_ANGLE_display_texture_share_group EGL_ANGLE_display_semaphore_share_group EGL_ANGLE_create_context_client_arrays EGL_ANGLE_program_cache_control EGL_ANGLE_robust_resource_initialization EGL_ANGLE_create_context_extensions_enabled EGL_ANDROID_blob_cache EGL_ANDROID_recordable EGL_ANGLE_image_d3d11_texture EGL_ANGLE_create_context_backwards_compatible EGL_KHR_create_context_no_error EGL_KHR_reusable_sync
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WebGL 1 Driver Version: OpenGL ES 2.0.0 (ANGLE 2.1.15727 git hash: 23851a53779d)
WebGL 1 Driver Extensions: GL_ANGLE_base_vertex_base_instance GL_ANGLE_client_arrays GL_ANGLE_depth_texture GL_ANGLE_explicit_context GL_ANGLE_explicit_context_gles1 GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_get_serialized_context_string GL_ANGLE_get_tex_level_parameter GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_memory_size GL_ANGLE_multi_draw GL_ANGLE_multiview_multisample GL_ANGLE_pack_reverse_row_order GL_ANGLE_program_cache_control GL_ANGLE_provoking_vertex GL_ANGLE_request_extension GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_color_buffer_float_rgb GL_CHROMIUM_color_buffer_float_rgba GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_lose_context GL_CHROMIUM_sync_query GL_EXT_EGL_image_external_wrap_modes GL_EXT_blend_func_extended GL_EXT_blend_minmax GL_EXT_color_buffer_half_float GL_EXT_debug_label GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_draw_elements_base_vertex GL_EXT_float_blend GL_EXT_frag_depth GL_EXT_instanced_arrays GL_EXT_map_buffer_range GL_EXT_multisampled_render_to_texture GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_bptc GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_rgtc GL_EXT_texture_compression_s3tc_srgb GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_KHR_no_error GL_KHR_parallel_shader_compile GL_KHR_robust_buffer_access_behavior GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_compressed_EAC_R11_signed_texture GL_OES_compressed_EAC_R11_unsigned_texture GL_OES_compressed_EAC_RG11_signed_texture GL_OES_compressed_EAC_RG11_unsigned_texture GL_OES_compressed_ETC2_RGB8_texture GL_OES_compressed_ETC2_RGBA8_texture GL_OES_compressed_ETC2_punchthroughA_RGBA8_texture GL_OES_compressed_ETC2_punchthroughA_sRGB8_alpha_texture GL_OES_compressed_ETC2_sRGB8_alpha8_texture GL_OES_compressed_ETC2_sRGB8_texture GL_OES_depth24 GL_OES_depth32 GL_OES_draw_elements_base_vertex GL_OES_element_index_uint GL_OES_fbo_render_mipmap GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_surfaceless_context GL_OES_texture_border_clamp GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_texture_stencil8 GL_OES_vertex_array_object GL_WEBGL_video_texture
WebGL 1 Extensions: ANGLE_instanced_arrays EXT_blend_minmax EXT_color_buffer_half_float EXT_float_blend EXT_frag_depth EXT_shader_texture_lod EXT_sRGB EXT_texture_compression_bptc EXT_texture_compression_rgtc EXT_texture_filter_anisotropic MOZ_debug OES_element_index_uint OES_fbo_render_mipmap OES_standard_derivatives OES_texture_float OES_texture_float_linear OES_texture_half_float OES_texture_half_float_linear OES_vertex_array_object WEBGL_color_buffer_float WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_depth_texture WEBGL_draw_buffers WEBGL_lose_context
WebGL 2 Driver WSI Info: EGL_VENDOR: Google Inc. (AMD)
EGL_VERSION: 1.5 (ANGLE 2.1.15727 git hash: 23851a53779d)
EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_ANGLE_direct_composition EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_CHROMIUM_sync_control EGL_EXT_pixel_format_float EGL_KHR_surfaceless_context EGL_ANGLE_display_texture_share_group EGL_ANGLE_display_semaphore_share_group EGL_ANGLE_create_context_client_arrays EGL_ANGLE_program_cache_control EGL_ANGLE_robust_resource_initialization EGL_ANGLE_create_context_extensions_enabled EGL_ANDROID_blob_cache EGL_ANDROID_recordable EGL_ANGLE_image_d3d11_texture EGL_ANGLE_create_context_backwards_compatible EGL_KHR_create_context_no_error EGL_KHR_reusable_sync
EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_device_query EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_platform_angle_d3d11on12 EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses EGL_KHR_debug EGL_ANGLE_explicit_context EGL_ANGLE_feature_control
IsWebglOutOfProcessEnabled: 1
WebGL 2 Driver Renderer: Google Inc. (AMD) -- ANGLE (AMD, AMD Radeon(TM) R5 Graphics Direct3D11 vs_5_0 ps_5_0, D3D11-27.20.20904.4000)
WebGL 2 Driver Version: OpenGL ES 3.0.0 (ANGLE 2.1.15727 git hash: 23851a53779d)
WebGL 2 Driver Extensions: GL_ANGLE_base_vertex_base_instance GL_ANGLE_client_arrays GL_ANGLE_copy_texture_3d GL_ANGLE_depth_texture GL_ANGLE_explicit_context GL_ANGLE_explicit_context_gles1 GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_get_serialized_context_string GL_ANGLE_get_tex_level_parameter GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_memory_size GL_ANGLE_multi_draw GL_ANGLE_multiview_multisample GL_ANGLE_pack_reverse_row_order GL_ANGLE_program_cache_control GL_ANGLE_provoking_vertex GL_ANGLE_request_extension GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_multisample GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_lose_context GL_CHROMIUM_sync_query GL_EXT_EGL_image_external_wrap_modes GL_EXT_blend_func_extended GL_EXT_blend_minmax GL_EXT_color_buffer_float GL_EXT_color_buffer_half_float GL_EXT_debug_label GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_draw_buffers_indexed GL_EXT_draw_elements_base_vertex GL_EXT_float_blend GL_EXT_frag_depth GL_EXT_instanced_arrays GL_EXT_map_buffer_range GL_EXT_multisampled_render_to_texture GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_bptc GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_rgtc GL_EXT_texture_compression_s3tc_srgb GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_norm16 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_KHR_no_error GL_KHR_parallel_shader_compile GL_KHR_robust_buffer_access_behavior GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_EGL_image_external_essl3 GL_OES_compressed_EAC_R11_signed_texture GL_OES_compressed_EAC_R11_unsigned_texture GL_OES_compressed_EAC_RG11_signed_texture GL_OES_compressed_EAC_RG11_unsigned_texture GL_OES_compressed_ETC2_RGB8_texture GL_OES_compressed_ETC2_RGBA8_texture GL_OES_compressed_ETC2_punchthroughA_RGBA8_texture GL_OES_compressed_ETC2_punchthroughA_sRGB8_alpha_texture GL_OES_compressed_ETC2_sRGB8_alpha8_texture GL_OES_compressed_ETC2_sRGB8_texture GL_OES_depth24 GL_OES_depth32 GL_OES_draw_buffers_indexed GL_OES_draw_elements_base_vertex GL_OES_element_index_uint GL_OES_fbo_render_mipmap GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_surfaceless_context GL_OES_texture_border_clamp GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_texture_stencil8 GL_OES_vertex_array_object GL_OVR_multiview GL_OVR_multiview2 GL_WEBGL_video_texture
WebGL 2 Extensions: EXT_color_buffer_float EXT_float_blend EXT_texture_compression_bptc EXT_texture_compression_rgtc EXT_texture_filter_anisotropic MOZ_debug OES_texture_float_linear OVR_multiview2 WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_lose_context
Direct2D: true
Target Frame Rate: 60
DirectWrite: true (10.0.19041.1566)
GPU #1
Active: Yes
Description: AMD Radeon(TM) R5 Graphics
Vendor ID: 0x1002
Device ID: 0x98e4
Driver Version: 27.20.20904.4000
Driver Date: 9-2-2021
Drivers: aticfx64 aticfx64 aticfx64 amdxc64 aticfx32 aticfx32 aticfx32 amdxc32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a
Subsys ID: 076c1028
RAM: 512
GPU #2
Active: No
RAM: 0
Diagnostics
AzureCanvasBackend: direct2d 1.1
AzureCanvasBackend (UI Process): skia
AzureContentBackend: skia
AzureContentBackend (UI Process): skia
AzureFallbackCanvasBackend (UI Process): skia
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Display0: 1600x900@60Hz scales:1.000000|1.000000
DisplayCount: 1
HardwareStretching: both=0 window-only=0 full-screen-only=1 none=0 error=0
GPUProcessPid: 11512
ClearType Parameters: Gamma: 1.8 Pixel Structure: RGB ClearType Level: 100 Enhanced Contrast: 50
Decision Log
HW_COMPOSITING: available by default
D3D11_COMPOSITING: available by default
DIRECT2D: available by default
D3D11_HW_ANGLE: available by default
GPU_PROCESS: available by default
WEBRENDER: available by default
WEBRENDER_QUALIFIED: available by default
WEBRENDER_COMPOSITOR: available by default
WEBRENDER_PARTIAL: available by default
WEBRENDER_SHADER_CACHE: available by default
WEBRENDER_OPTIMIZED_SHADERS: available by default
WEBRENDER_ANGLE: available by default
WEBRENDER_DCOMP_PRESENT: available by default
WEBRENDER_SOFTWARE: available by default
WEBGPU: disabled by default: Disabled by defaultblocked by runtime: WebGPU cannot be enabled in release or beta
WINDOW_OCCLUSION: available by default
VIDEO_OVERLAY: blocked by default: Blocklisted by gfxInfo
HW_DECODED_VIDEO_ZERO_COPY: blocked by default: Blocklisted by gfxInfo
VP8_HW_DECODE: available by default
VP9_HW_DECODE: available by default
Crash Guard Disabled Features
Workarounds
Failure Log
Media
Audio Backend: wasapi
Max Channels: 2
Preferred Sample Rate: 48000
Roundtrip latency (standard deviation): 47.50ms (3.15)
Output Devices
Name
Group
Vendor
State
Preferred
Format
Channels
Rate
Latency
Speakers / Headphones (Realtek Audio)
HDAUDIO\FUNC_01&VEN_10EC&DEV_0255&SUBSYS_1028076C&REV_1000\4&364524aa&0&0001
Enabled
All
default: F32LE, support: S16LE F32LE
2
default: 48000, support: 48000 - 48000
144 - 480
Input Devices
Name
Group
Vendor
State
Preferred
Format
Channels
Rate
Latency
Microphone (Realtek Audio)
HDAUDIO\FUNC_01&VEN_10EC&DEV_0255&SUBSYS_1028076C&REV_1000\4&364524aa&0&0001
Enabled
All
default: F32LE, support: S16LE F32LE
2
default: 48000, support: 48000 - 48000
144 - 480
Media Capabilities
Enumerate database
Environment Variables
MOZ_CRASHREPORTER_DATA_DIRECTORY: C:\Users\B Scott Williams\AppData\Roaming\Thunderbird\Crash Reports
MOZ_CRASHREPORTER_EVENTS_DIRECTORY: C:\Users\B Scott Williams\AppData\Roaming\Thunderbird\Profiles\zf0k5e9i.default\crashes\events
MOZ_CRASHREPORTER_PING_DIRECTORY: C:\Users\B Scott Williams\AppData\Roaming\Thunderbird\Pending Pings
MOZ_CRASHREPORTER_RESTART_ARG_0: C:\Program Files (x86)\Mozilla Thunderbird\thunderbird.exe
MOZ_CRASHREPORTER_STRINGS_OVERRIDE: C:\Program Files (x86)\Mozilla Thunderbird\crashreporter-override.ini
Important Modified Preferences
accessibility.lastLoadDate: 1536612145
browser.cache.disk.amount_written: 1841428
browser.cache.disk.capacity: 1048576
browser.cache.disk.filesystem_reported: 1
browser.cache.disk.smart_size.enabled: false
browser.search.region: US
extensions.lastAppVersion: 102.6.1
font.internaluseonly.changed: true
font.size.fixed.el: 14
font.size.fixed.x-cyrillic: 14
font.size.fixed.x-unicode: 14
font.size.fixed.x-western: 14
gfx.crash-guard.d3d11layers.appVersion: 102.3.1
gfx.crash-guard.d3d11layers.deviceID: 0x98e4
gfx.crash-guard.d3d11layers.driverVersion: 27.20.20904.4000
gfx.crash-guard.d3d11layers.feature-d2d: true
gfx.crash-guard.d3d11layers.feature-d3d11: true
gfx.crash-guard.status.d3d11layers: 2
gfx.crash-guard.status.wmfvpxvideo: 2
gfx.crash-guard.wmfvpxvideo.appVersion: 91.12.0
gfx.crash-guard.wmfvpxvideo.deviceID: 0x98e4
gfx.crash-guard.wmfvpxvideo.driverVersion: 27.20.20904.4000
idle.lastDailyNotification: 1674683232
layers.mlgpu.sanity-test-failed: false
media.gmp.storage.version.observed: 1
media.hardware-video-decoding.failed: false
network.cookie.prefsMigrated: true
network.predictor.cleaned-up: true
network.trr.blocklist_cleanup_done: true
places.database.lastMaintenance: 1674683255
places.history.expiration.transient_current_max_pages: 112348
privacy.purge_trackers.date_in_cookie_database: 0
security.remote_settings.crlite_filters.checked: 1635387918
security.remote_settings.intermediates.checked: 1635387918
security.sandbox.content.tempDirSuffix: {a85a1311-b290-48d7-8616-8c6a70e99acd}
security.sandbox.plugin.tempDirSuffix: {a19bb988-25d3-4bf5-b638-b164fd8bd02a}
signon.importedFromSqlite: true
storage.vacuum.last.index: 1
storage.vacuum.last.places.sqlite: 1673311160
ui.osk.debug.keyboardDisplayReason: IKPOS: Touch screen not found.
Important Locked Preferences
fission.autostart.session: true
Places Database
Accessibility
Activated: true
Prevent Accessibility: 0
Accessible Handler Used: true
Accessibility Instantiator: UNKNOWN|
Library Versions
Expected minimum version
Version in use
NSPR
4.34.1
4.34.1
NSS
3.79.2
3.79.2
NSSSMIME
3.79.2
3.79.2
NSSSSL
3.79.2
3.79.2
NSSUTIL
3.79.2
3.79.2
Sandbox
Content Process Sandbox Level: 0
Effective Content Process Sandbox Level: 1
Win32k Lockdown State for Content Process: Win32k Lockdown enabled -- default value is true
Startup Cache
Disk Cache Path: C:\Users\B Scott Williams\AppData\Local\Thunderbird\Profiles\zf0k5e9i.default\startupCache\startupCache.4.little
Ignore Disk Cache: false
Found Disk Cache on Init: true
Wrote to Disk Cache: false
Internationalization & Localization
Application Settings
Requested Locales: ["en-US"]
Available Locales: ["en-US"]
App Locales: ["en-US"]
Regional Preferences: ["en-US"]
Default Locale: "en-US"
Operating System
System Locales: ["en-US"]
Regional Preferences: ["en-US"]
Remote Debugging (Chromium Protocol)
Accepting Connections:
URL:
Printing
Modified print settings
print_printer: HP OfficeJet Pro 9010 series [5DC207]
print.printer_EPSON51FC84_(WF-3640_Series).print_bgcolor: false
print.printer_EPSON51FC84_(WF-3640_Series).print_bgimages: false
print.printer_EPSON51FC84_(WF-3640_Series).print_duplex: -437918235
print.printer_EPSON51FC84_(WF-3640_Series).print_edge_bottom: 0
print.printer_EPSON51FC84_(WF-3640_Series).print_edge_left: 0
print.printer_EPSON51FC84_(WF-3640_Series).print_edge_right: 0
print.printer_EPSON51FC84_(WF-3640_Series).print_edge_top: 0
print.printer_EPSON51FC84_(WF-3640_Series).print_evenpages: true
print.printer_EPSON51FC84_(WF-3640_Series).print_footercenter:
print.printer_EPSON51FC84_(WF-3640_Series).print_footerleft: &PT
print.printer_EPSON51FC84_(WF-3640_Series).print_footerright: &D
print.printer_EPSON51FC84_(WF-3640_Series).print_headercenter:
print.printer_EPSON51FC84_(WF-3640_Series).print_headerleft: &T
print.printer_EPSON51FC84_(WF-3640_Series).print_headerright: &U
print.printer_EPSON51FC84_(WF-3640_Series).print_in_color: true
print.printer_EPSON51FC84_(WF-3640_Series).print_margin_bottom: 0.5
print.printer_EPSON51FC84_(WF-3640_Series).print_margin_left: 0.5
print.printer_EPSON51FC84_(WF-3640_Series).print_margin_right: 0.5
print.printer_EPSON51FC84_(WF-3640_Series).print_margin_top: 0.5
print.printer_EPSON51FC84_(WF-3640_Series).print_oddpages: true
print.printer_EPSON51FC84_(WF-3640_Series).print_orientation: 0
print.printer_EPSON51FC84_(WF-3640_Series).print_page_delay: 50
print.printer_EPSON51FC84_(WF-3640_Series).print_paper_data: 1
print.printer_EPSON51FC84_(WF-3640_Series).print_paper_height: -1.00
print.printer_EPSON51FC84_(WF-3640_Series).print_paper_name:
print.printer_EPSON51FC84_(WF-3640_Series).print_paper_size_unit: 0
print.printer_EPSON51FC84_(WF-3640_Series).print_paper_width: -1.00
print.printer_EPSON51FC84_(WF-3640_Series).print_resolution: 360
print.printer_EPSON51FC84_(WF-3640_Series).print_reversed: false
print.printer_EPSON51FC84_(WF-3640_Series).print_scaling: 1.00
print.printer_EPSON51FC84_(WF-3640_Series).print_shrink_to_fit: true
print.printer_EPSON51FC84_(WF-3640_Series).print_to_file: true
print.printer_EPSON51FC84_(WF-3640_Series).print_unwriteable_margin_bottom: 0
print.printer_EPSON51FC84_(WF-3640_Series).print_unwriteable_margin_left: 0
print.printer_EPSON51FC84_(WF-3640_Series).print_unwriteable_margin_right: 0
print.printer_EPSON51FC84_(WF-3640_Series).print_unwriteable_margin_top: 0
print.printer_HP_OfficeJet_Pro_9010_series_[5DC207].print_bgcolor: false
print.printer_HP_OfficeJet_Pro_9010_series_[5DC207].print_bgimages: false
print.printer_HP_OfficeJet_Pro_9010_series_[5DC207].print_duplex: 0
print.printer_HP_OfficeJet_Pro_9010_series_[5DC207].print_edge_bottom: 0
print.printer_HP_OfficeJet_Pro_9010_series_[5DC207].print_edge_left: 0
print.printer_HP_OfficeJet_Pro_9010_series_[5DC207].print_edge_right: 0
print.printer_HP_OfficeJet_Pro_9010_series_[5DC207].print_edge_top: 0
print.printer_HP_OfficeJet_Pro_9010_series_[5DC207].print_evenpages: true
print.printer_HP_OfficeJet_Pro_9010_series_[5DC207].print_footercenter:
print.printer_HP_OfficeJet_Pro_9010_series_[5DC207].print_footerleft: &PT
print.printer_HP_OfficeJet_Pro_9010_series_[5DC207].print_footerright: &D
print.printer_HP_OfficeJet_Pro_9010_series_[5DC207].print_headercenter:
print.printer_HP_OfficeJet_Pro_9010_series_[5DC207].print_headerleft: &T
print.printer_HP_OfficeJet_Pro_9010_series_[5DC207].print_headerright: &U
print.printer_HP_OfficeJet_Pro_9010_series_[5DC207].print_in_color: true
print.printer_HP_OfficeJet_Pro_9010_series_[5DC207].print_margin_bottom: 0.5
print.printer_HP_OfficeJet_Pro_9010_series_[5DC207].print_margin_left: 0.5
print.printer_HP_OfficeJet_Pro_9010_series_[5DC207].print_margin_right: 0.5
print.printer_HP_OfficeJet_Pro_9010_series_[5DC207].print_margin_top: 0.5
print.printer_HP_OfficeJet_Pro_9010_series_[5DC207].print_oddpages: true
print.printer_HP_OfficeJet_Pro_9010_series_[5DC207].print_orientation: 0
print.printer_HP_OfficeJet_Pro_9010_series_[5DC207].print_page_delay: 50
print.printer_HP_OfficeJet_Pro_9010_series_[5DC207].print_paper_data: 1
print.printer_HP_OfficeJet_Pro_9010_series_[5DC207].print_paper_height: -1.00
print.printer_HP_OfficeJet_Pro_9010_series_[5DC207].print_paper_name:
print.printer_HP_OfficeJet_Pro_9010_series_[5DC207].print_paper_size_unit: 0
print.printer_HP_OfficeJet_Pro_9010_series_[5DC207].print_paper_width: -1.00
print.printer_HP_OfficeJet_Pro_9010_series_[5DC207].print_resolution: 600
print.printer_HP_OfficeJet_Pro_9010_series_[5DC207].print_reversed: false
print.printer_HP_OfficeJet_Pro_9010_series_[5DC207].print_scaling: 1.00
print.printer_HP_OfficeJet_Pro_9010_series_[5DC207].print_shrink_to_fit: false
print.printer_HP_OfficeJet_Pro_9010_series_[5DC207].print_to_file: false
print.printer_HP_OfficeJet_Pro_9010_series_[5DC207].print_unwriteable_margin_bottom: 12
print.printer_HP_OfficeJet_Pro_9010_series_[5DC207].print_unwriteable_margin_left: 12
print.printer_HP_OfficeJet_Pro_9010_series_[5DC207].print_unwriteable_margin_right: 12
print.printer_HP_OfficeJet_Pro_9010_series_[5DC207].print_unwriteable_margin_top: 12
ప్రత్యుత్తరాలన్నీ (3)
Account settings for a Gmail account in the Troubleshooting Information should look like this: accountx: Incoming: (imap) imap.gmail.com:993 SSL/TLS OAuth2 Outgoing: smtp.gmail.com:465 SSL/TLS OAuth2 true
Your's looks somewhat odd in the Troubleshooting Information.
Check your Account Settings that you do have the correct values for Port, Connection Security, and Authentication method.
Then try to delete the OAuth2 token Thunderbird has remembered underneath saved logins for one of the Gmail accounts.
Thunderbird will then prompt you again to authenticate the next time you try to retrieve mail. Make sure to tell Thunderbird to remember the password. It's not actually your password what's remembered, but an OAuth2 token, but that doesn't matter for the problem at hand. See if you'll be prompted again at a later time for this account.
Thunderbird is still failing to authenticate one email and continuing to require the google authentication then Thunderbird feports a failure to authenticate. I have a huge number of reports from Google saying attempts to access my email accounts. Any other solutions because I did try this suggestion but I am still getting the problem.
Thunderbird is still failing to authenticate one email and continuing to require the google authentication
So you had a problem with 11 accounts initially, and now it's down to one account? What exactly did you do to fix the other 10 accounts?
I have a huge number of reports from Google saying attempts to access my email accounts.
What reports exactly?