Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

ఇంకా తెలుసుకోండి

Thunderbird crashes ~30 seconds after startup [@ shutdownhang | nsINode::ComputeIndexOf ]

  • 5 ప్రత్యుత్తరాలు
  • 0 ఈ సమస్యలు కలిగి ఉన్నాయి
  • చివరి సమాధానమిచ్చినది Wayne Mery

more options

I can start Thunderbird but it always crashes very shortly after startup (within about 30 seconds). Here is a crash report:

bp-e6e2f348-5338-458f-a03e-c03b70241224

I have started TB in safe mode, started Windows in safe mode, reinstalled, tried clearing startup cache. Nothing is working. Thanks for your help,

I can start Thunderbird but it always crashes very shortly after startup (within about 30 seconds). Here is a crash report: bp-e6e2f348-5338-458f-a03e-c03b70241224 I have started TB in safe mode, started Windows in safe mode, reinstalled, tried clearing startup cache. Nothing is working. Thanks for your help,

న Wayne Mery చే మార్చబడినది

ప్రత్యుత్తరాలన్నీ (5)

more options

yeah that crash is a shutdown hang. So I think the shutdown is not occurring so you get a crash when you attempt to revive it.

Perhaps check the task manager to see if Thunderbird is already running ( as a process, not necessarily as an application) before you attempt to start it and confirm.

ఉపయోగపడిందా?

more options

I can confirm that no TB processes are running when I start TB. Still get the same 30-seconds-unresponsive behavior. Memory just keeps climbing. I shut down all processes and start it again and the same thing invariably happens. TB safe mode and Windows safe mode have no effect - still unresponsive after 30 seconds or so.

ఉపయోగపడిందా?

more options

How many pop accounts? And how many imap accounts?

ఉపయోగపడిందా?

more options

The problematic profile is a pop account.

I was able so switch to a different profile to get TB to work again. So is there a way for me to migrate data from the bad profile to the new one? Lots of messages in folders that I want to preserve.

Or is there a way for me to repair the bad profile?

ఉపయోగపడిందా?

more options

Looking at some of your other crash reports in Help > Troubleshooting information, are they all @ shutdownhang | nsINode::ComputeIndexOf ??

ఉపయోగపడిందా?

ఒక ప్రశ్న అడగండి

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.