There is no thread here by that number https://support.mozilla.org/en-US/questions/223478 so I wonder what ticket you are referring to as no ticket system is in place for Thunderbird support. This is a community support forum and please keep your replies in your thread vs creating new threads to make a reply as your thread is https://support.mozilla.org/en-US/questions/1488087 To post a reply in a thread that is no locked, scroll down to the Post a Reply box, type in your reply then click on Post Reply. Locking as it is harder for people to help you in having to follow your threads as replies.