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ఇంకా తెలుసుకోండి

ఈ థ్రెడ్ ఆర్కైవ్ చేయడం జరిగినది. మీకు సహాయం అవసరం ఉంటే, దయచేసి ఒక కొత్త ప్రశ్న అడగండి.

I can't open Firefox because it crashes at startup even in Safe Mode. How can I fix this?

  • 2 ప్రత్యుత్తరాలు
  • 4 ఈ సమస్యలు కలిగి ఉన్నాయి
  • 1 వీక్షణ
  • చివరి సమాధానమిచ్చినది Ross Marsden

Ross Marsden
Ross Marsden
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Here is the Crash ID: bp-fb854508-a42d-4a50-98a6-a30d02130306 I updated to the latest version of Ff V19 is it? I am on WinXP with AVG (8.5.455) antivirus. Both are fully uptodate. In AVG I have disabled "Link Scanner" and "Resident Shield" in case these were interfeering with Ff.

Google Chrome is behaving the same - crash report dialog appears immediatly on launch (and on PC start up).

Here is the Crash ID: bp-fb854508-a42d-4a50-98a6-a30d02130306 I updated to the latest version of Ff V19 is it? I am on WinXP with AVG (8.5.455) antivirus. Both are fully uptodate. In AVG I have disabled "Link Scanner" and "Resident Shield" in case these were interfeering with Ff. Google Chrome is behaving the same - crash report dialog appears immediatly on launch (and on PC start up).

ఎంపిక చేసిన పరిష్కారం

hello, do you have any toolbars, imesh, data manager or other similar suspicious programs installed on your pc? if so please remove them from your windows control panel - a component of those programs (datamngr.dll) is causing the crashes.

ఈ సందర్భంలో ఈ సమాధానం చదవండి 👍 2

ప్రత్యుత్తరాలన్నీ (2)

philipp
philipp
  • Moderator
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ఎంపిక చేసిన పరిష్కారం

hello, do you have any toolbars, imesh, data manager or other similar suspicious programs installed on your pc? if so please remove them from your windows control panel - a component of those programs (datamngr.dll) is causing the crashes.

Ross Marsden
Ross Marsden ప్రశ్న యజమాని
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Thank you madperson for taking the time to answer my question.

I found two Toolbars; Searchqu and ALOT, and removed them both. I suspect Searchqu was the culprit because I saw "datamngr" flash by as the uninstaller was working away.

Thanks heaps, I i hope someone finds my answer useful as well.

RossM