Hello,

Many site issues can be caused by corrupt cookies or cache. In order to try to fix these problems, the first step is to clear both cookies and the cache. Note: This will temporarily log you out of all sites you're logged in to. To clear cache and cookies do the following:

1. Go to Firefox > History > Clear recent history or (if no Firefox button is shown) go to Tools > Clear recent history.
2. Under "Time range to clear", select "Everything".
3. Now, click the arrow next to Details to toggle the Details list active.
4. From the details list, check Cache and Cookies and uncheck everything else.
5. Now click the Clear now button.

Further information can be found in the Clear your cache, history and other personal information in Firefox article.

Did this fix your problems? Please report back to us!

Thank you.

I tried but it didnt work... -_- Please someone help

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Firefox/Tools > Add-ons > Appearance).

• Do NOT click the Reset button on the Safe Mode start window or otherwise make changes.

• https://support.mozilla.org/kb/Safe+Mode
• https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes

I just tried that and didnt work either......and dude I told u that I've just installed fire fox......I barley have add-ons and cookies or history or cache.....I installed firefox and I immediately opened FB ....but nothing shows other than my tiny profile icon above and the the facebook on the upper left of the screen..... and the tab stops loading too...

In order to be able to find the correct solution to your problem, we require some more non-personal information from you. Please do the following:

• Click the Firefox button at the top left, then click the Help menu and select Troubleshooting Information from the submenu. If you don't have a Firefox button, click the Help menu at the top and select Troubleshooting Information from the menu.

Now, a new tab containing your troubleshooting information should open.

• At the top of the page, you should see a button that says "Copy text to clipboard". Click it.
• Now, go back to your forum post and click inside the reply box. Press Ctrl+V to paste all the information you copied into the forum post.

If you need further information about the Troubleshooting information page, please read the article Use the Troubleshooting Information page to help fix Firefox issues.

Thanks in advance for your help!

Application Basics

       Name
       Firefox

       Version
       22.0

       User Agent
       Mozilla/5.0 (Windows NT 5.1; rv:22.0) Gecko/20100101 Firefox/22.0

       Build Configuration

         about:buildconfig

 Extensions

       Name

       Version

       Enabled

       ID

       Java Quick Starter
       1.0
       false
       jqs@sun.com

       Microsoft .NET Framework Assistant
       1.0
       false
       {20a82645-c095-46ed-80e3-08825760534b}

 Important Modified Preferences

     Name

     Value

       browser.cache.disk.capacity
       358400

       browser.cache.disk.smart_size.first_run
       false

       browser.cache.disk.smart_size.use_old_max
       false

       browser.cache.disk.smart_size_cached_value
       358400

       browser.places.smartBookmarksVersion
       4

       browser.startup.homepage_override.buildID
       20130618035212

       browser.startup.homepage_override.mstone
       22.0

       dom.mozApps.used
       true

       extensions.lastAppVersion
       22.0

       network.cookie.prefsMigrated
       true

       places.history.expiration.transient_current_max_pages
       46898

       plugin.disable_full_page_plugin_for_types
       application/pdf

       plugin.importedState
       true

       privacy.sanitize.migrateFx3Prefs
       true

 Graphics

       Adapter Description
       Intel(R) G41 Express Chipset

       Adapter Drivers
       igxprd32

       Adapter RAM
       Unknown

       Device ID
       0x2e32

       Direct2D Enabled
       Blocked for your graphics driver version.

       DirectWrite Enabled
       false (0.0.0.0)

       Driver Date
       2-23-2012

       Driver Version
       6.14.10.5402

       GPU #2 Active
       false

       GPU Accelerated Windows
       0/1 Basic

       Vendor ID
       0x8086

       WebGL Renderer
       Google Inc. -- ANGLE (Intel(R) G41 Express Chipset)

       AzureCanvasBackend
       skia

       AzureContentBackend
       none

       AzureFallbackCanvasBackend
       cairo

 JavaScript

       Incremental GC
       true

 Accessibility

       Activated
       false

       Prevent Accessibility
       0

 Library Versions

       Expected minimum version

       Version in use

       NSPR
       4.9.6
       4.9.6

       NSS
       3.14.3.0 Basic ECC
       3.14.3.0 Basic ECC

       NSSSMIME
       3.14.3.0 Basic ECC
       3.14.3.0 Basic ECC

       NSSSSL
       3.14.3.0 Basic ECC
       3.14.3.0 Basic ECC

       NSSUTIL
       3.14.3.0
       3.14.3.0

Please check for updates to your graphics drivers.

Direct2D Enabled

      Blocked for your graphics driver version.

• Upgrade your graphics drivers to use hardware acceleration and WebGL

I did Uptade my GPU driver but it didnt work.....tho facebook works on chrome and opera browser. but anyway I will post this it might help (some of my Pc's information)

System Information

Time of this report: 7/7/2013, 21:03:55

      Machine name: X-PC
  Operating System: Windows XP Professional (5.1, Build 2600) Service Pack 3 (2600.xpsp.080413-2111)
          Language: English (Regional Setting: Arabic)

System Manufacturer: To Be Filled By O.E.M.

      System Model: To Be Filled By O.E.M.
              BIOS: Default System BIOS
         Processor: Intel(R) Pentium(R) 4 CPU 2.80GHz (2 CPUs)
            Memory: 1790MB RAM
         Page File: 315MB used, 3371MB available
       Windows Dir: C:\WINDOWS
   DirectX Version: DirectX 9.0c (4.09.0000.0904)

DX Setup Parameters: Not found

    DxDiag Version: 5.03.2600.5512 32bit Unicode

DxDiag Notes

 DirectX Files Tab: No problems found.
     Display Tab 1: No problems found.
       Sound Tab 1: No problems found.
         Music Tab: No problems found.
         Input Tab: No problems found.
       Network Tab: No problems found.

DirectX Debug Levels

Direct3D: 0/4 (n/a) DirectDraw: 0/4 (retail) DirectInput: 0/5 (n/a) DirectMusic: 0/5 (n/a) DirectPlay: 0/9 (retail) DirectSound: 0/5 (retail) DirectShow: 0/6 (retail)

Display Devices

       Card name: Intel(R) G41 Express Chipset
    Manufacturer: Intel Corporation
       Chip type: Intel(R) 4 Series Express Chipset Family
        DAC type: Internal
      Device Key: Enum\PCI\VEN_8086&DEV_2E32&SUBSYS_2E321849&REV_03
  Display Memory: 1024.0 MB
    Current Mode: 1024 x 768 (32 bit) (85Hz)
         Monitor: Default Monitor
 Monitor Max Res: 
     Driver Name: igxprd32.dll
  Driver Version: 6.14.0010.5420 (English)
     DDI Version: 9 (or higher)

Driver Attributes: Final Retail

Driver Date/Size: 8/28/2012 18:34:34, 58368 bytes
     WHQL Logo'd: Yes
 WHQL Date Stamp: n/a
             VDD: n/a
        Mini VDD: igxpmp32.sys
   Mini VDD Date: 8/28/2012 18:34:34, 2019200 bytes

Device Identifier: {D7B78E66-6D72-11CF-D56E-380EA2C2CB35}

       Vendor ID: 0x8086
       Device ID: 0x2E32
       SubSys ID: 0x2E321849
     Revision ID: 0x0003
     Revision ID: 0x0003
     Video Accel: 
Deinterlace Caps: n/a
        Registry: OK
    DDraw Status: Enabled
      D3D Status: Enabled
      AGP Status: Not Available

DDraw Test Result: Not run

D3D7 Test Result: Not run
D3D8 Test Result: Not run
D3D9 Test Result: Not run

also I will copy fire fox info again:

 Application Basics

       Name
       Firefox

       Version
       22.0

       User Agent
       Mozilla/5.0 (Windows NT 5.1; rv:22.0) Gecko/20100101 Firefox/22.0

       Build Configuration

         about:buildconfig

 Extensions

       Name

       Version

       Enabled

       ID

       Java Quick Starter
       1.0
       false
       jqs@sun.com

       Microsoft .NET Framework Assistant
       1.0
       false
       {20a82645-c095-46ed-80e3-08825760534b}

 Important Modified Preferences

     Name

     Value

       browser.cache.disk.capacity
       358400

       browser.cache.disk.smart_size.first_run
       false

       browser.cache.disk.smart_size.use_old_max
       false

       browser.cache.disk.smart_size_cached_value
       358400

       browser.places.smartBookmarksVersion
       4

       browser.startup.homepage_override.buildID
       20130618035212

       browser.startup.homepage_override.mstone
       22.0

       dom.mozApps.used
       true

       extensions.lastAppVersion
       22.0

       network.cookie.prefsMigrated
       true

       places.history.expiration.transient_current_max_pages
       46898

       plugin.disable_full_page_plugin_for_types
       application/pdf

       plugin.importedState
       true

       privacy.sanitize.migrateFx3Prefs
       true

 Graphics

       Adapter Description
       Intel(R) G41 Express Chipset

       Adapter Drivers
       igxprd32

       Adapter RAM
       Unknown

       Device ID
       0x2e32

       Direct2D Enabled
       Blocked for your graphics driver version.

       DirectWrite Enabled
       false (0.0.0.0)

       Driver Date
       7-23-2012

       Driver Version
       6.14.10.5420

       GPU #2 Active
       false

       GPU Accelerated Windows
       1/1 Direct3D 9

       Vendor ID
       0x8086

       WebGL Renderer
       Google Inc. -- ANGLE (Intel(R) G41 Express Chipset)

       AzureCanvasBackend
       skia

       AzureContentBackend
       none

       AzureFallbackCanvasBackend
       cairo

 JavaScript

       Incremental GC
       true

 Accessibility

       Activated
       false

       Prevent Accessibility
       0

 Library Versions

       Expected minimum version

       Version in use

       NSPR
       4.9.6
       4.9.6

       NSS
       3.14.3.0 Basic ECC
       3.14.3.0 Basic ECC

       NSSSMIME
       3.14.3.0 Basic ECC
       3.14.3.0 Basic ECC

       NSSSSL
       3.14.3.0 Basic ECC
       3.14.3.0 Basic ECC

       NSSUTIL
       3.14.3.0
       3.14.3.0

Hello,

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information, bookmarks and history.
Note: This will cause you to lose any Extensions, Open websites, and some Preferences.

To Reset Firefox do the following:

1. Go to Firefox > Help > Troubleshooting Information.
2. Click the "Reset Firefox" button.
3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
4. Firefox will open with all factory defaults applied.

Further information can be found in the Refresh Firefox - reset add-ons and settings article.

Did this fix your problems? Please report back to us!

Thank you.

I did that......and I cleard my cache again after the update and the cookies too....I also started fire fox in safe mode but nah the same problem.....is it because of the fire fox version....I started to doubt.

Boot the computer in Windows Safe Mode with network support (press F8 on the boot screen) as a test to see if that helps.

Try creating a new profile, works for me.

• Profile Manager - Create, remove or switch Firefox profiles

Safe mode didnt help nor the profile method......Lol did my fire fox ditch FB or something lol I really want some help

Sometimes a problem with Firefox may be a result of malware installed on your computer, that you may not be aware of.

You can try these free programs to scan for malware, which work with your existing antivirus software:

• Microsoft Safety Scanner
• MalwareBytes' Anti-Malware
• TDSSKiller - AntiRootkit Utility
• Hitman Pro
• ESET Online Scanner

Microsoft Security Essentials is a good permanent antivirus for Windows 7/Vista/XP if you don't already have one.

Further information can be found in the Troubleshoot Firefox issues caused by malware article.

Did this fix your problems? Please report back to us!

You said that sometimes Facebook displays correctly, so that provides hope, even if it makes the problem more maddening.

When the page doesn't load fully:

• Does reloading the page (Ctrl+r or Ctrl+Shift+r) make any difference?
• Does Firefox show that it is waiting for a server (usually a note will appear at the lower left of the browser giving progress information)?

Did you install Firefox because you are having trouble accessing Facebook in Internet Explorer, or does Facebook work fine in IE?

this ctrl + r or ctrl + shift + r Didnt work also the FB page doesnt load afterwards........on the tab there is no spinning wheel just the FB Icon and below there is nothing either I also waited a lot and nothing happened.

and in fact I installed Fire fox cuz my IE didnt open facebook correctly the same problem in fact also One important question.....what are the chances of installing 2 different fire fox on one OS... I mean I have dual OS systems windows 7 & and XP after I installed win XP....this boot selection didnt show up....which made MY PC boot automatically to XP but that is not the problem.....I had fire fox installed on 7....and after I installed fire fox on XP.....I went to windows 7 drive and opened fire fox from there....to my surprise it opened (BTW FB OPENED Correctly there but not 100% correct)....next I tried opening fire fox...the mouse Icon changes to loading and then nothing happens....nothing opens even in the background...for me I think the problem isnt from outside the browser its in the browser (fire fox) and to be exact since that Fire fox opened FB correctly (but not 100% correct) then the problem is from this version....but u r the experts....so can u help :)

I do not have any experience with dual boot systems. I assume each OS has its own independent set of user folders, so you have two separate Firefox personal settings (AKA Firefox profile) folders?

is my problem this complicated :(

Since IE has the identical issue on your XP system, it would make sense to consider external programs that could be affecting both browsers. These include filtering programs (parental control, privacy, firewall), proxy servers (whether for filtering, anonymizing, or security), possible problems with DNS servers, blocking entries in the Windows hosts file, etc.