Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

ఇంకా తెలుసుకోండి

Suddenly can't access log-in feature on a specific often-used site, works on IE11. Cleared history and cache. Suggestions?

  • 2 ప్రత్యుత్తరాలు
  • 5 ఈ సమస్యలు కలిగి ఉన్నాయి
  • 14 వీక్షణలు
  • చివరి సమాధానమిచ్చినది Chris Sokol

more options

Currently using Firefox 26. There is one particular site I access regularly, the site now comes up, but I'm getting this message in the log-in box:

           "The connection was interrupted.  The connection was interrupted while the page was loading.  The site could be temporarily unavailable or too busy. Try again in a few moments.  If you are unable to load any pages, check your computer's network connection.  If your computer or network is protected by a firewall or proxy, make sure that Firefox is permitted to access the Web."

Can log in to the site using Firefox 26 on another network, or using IE11 anywhere. Don't have a problem with any other site. Have cleared history and cache, used "forget this site".

Currently using Firefox 26. There is one particular site I access regularly, the site now comes up, but I'm getting this message in the log-in box: "The connection was interrupted. The connection was interrupted while the page was loading. The site could be temporarily unavailable or too busy. Try again in a few moments. If you are unable to load any pages, check your computer's network connection. If your computer or network is protected by a firewall or proxy, make sure that Firefox is permitted to access the Web." Can log in to the site using Firefox 26 on another network, or using IE11 anywhere. Don't have a problem with any other site. Have cleared history and cache, used "forget this site".

ఎంపిక చేసిన పరిష్కారం

Could you check whether there is anything special about how Firefox connects to the internet? Under:

orange Firefox button (or Tools menu) > Options > Advanced > Network mini-tab > "Settings" button

The default is "Use system proxy setting" which should piggyback on your IE settings, but you also could try "No proxy" to see whether that makes a difference.


Also, could you check for any error messages in the Browser Console? First return to the login page. Then open the console using Ctrl+Shift+j. To reduce clutter, "unclick" the CSS button, and click the Clear button.

Keep this window open and switch back to the login page and try to log in again. If you switch back to the Browser Console, are there any error messages there?

ఈ సందర్భంలో ఈ సమాధానం చదవండి 👍 0

ప్రత్యుత్తరాలన్నీ (2)

more options

ఎంపిక చేసిన పరిష్కారం

Could you check whether there is anything special about how Firefox connects to the internet? Under:

orange Firefox button (or Tools menu) > Options > Advanced > Network mini-tab > "Settings" button

The default is "Use system proxy setting" which should piggyback on your IE settings, but you also could try "No proxy" to see whether that makes a difference.


Also, could you check for any error messages in the Browser Console? First return to the login page. Then open the console using Ctrl+Shift+j. To reduce clutter, "unclick" the CSS button, and click the Clear button.

Keep this window open and switch back to the login page and try to log in again. If you switch back to the Browser Console, are there any error messages there?

more options

Changing the proxy setting from the default worked. Out of curiosity I changed it back again, and the site still works.  ?? Thanks for the quick reply.