ค้นหาฝ่ายสนับสนุน

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

เรียนรู้เพิ่มเติม

Since updating to newest firefox i am blocked from facebook, google and youtube.

  • 7 การตอบกลับ
  • 2 คนมีปัญหานี้
  • 33 ครั้งที่ดู
  • ตอบกลับล่าสุดโดย jscher2000 - Support Volunteer

more options

Just updated and i keep getting messages that i can't connect to some websites because it can't confirm my connection is secure. I am able to get it to make an exception for google and it works normally but when i try to do it for youtube i just get a text version of the site. Facebook it just won't allow me on at all. www.facebook.com uses an invalid security certificate. The certificate is not trusted because the issuer certificate is unknown. (Error code: sec_error_unknown_issuer

is the message for facebook.

Just updated and i keep getting messages that i can't connect to some websites because it can't confirm my connection is secure. I am able to get it to make an exception for google and it works normally but when i try to do it for youtube i just get a text version of the site. Facebook it just won't allow me on at all. www.facebook.com uses an invalid security certificate. The certificate is not trusted because the issuer certificate is unknown. (Error code: sec_error_unknown_issuer is the message for facebook.

การตอบกลับทั้งหมด (7)

more options

During your upgrade, do you recall using Firefox's Refresh feature? This can happen when Firefox starts up slowly and says in order to make it less sluggish you can refresh/restore the browser. The best indication is that an Old Firefox Data folder appears on your desktop.

If so, your Firefox may no longer be set up to work with your security software. Some programs such as Kaspersky, ESET, avast 2015, and Bitdefender will filter your web traffic for threats. In order to filter secure sites, they must present a "fake" certificate for the site to Firefox, so they can be "in the middle" and read your secure communications. When you use the Refresh feature, then Firefox no longer is set up to trust the fake certificates.

Does that sound like a possibility?

more options

Yes that i did a refresh recently but i didn't have this issue show up until i upgraded. What would be the solution if it is that?

more options

It depends. Do you use one of those security programs that may be presenting fake certificates to Firefox? I'm not sure what browser you're using at the moment, but if you're on Facebook in that other browser and you click the padlock icon in the address bar and look at the details, does the Issuer/Issued by section match up with your security software vendor?

more options

Yeah i have avast 2015. And that is what is showing as the certificate

more options

You can disable HTTPS scanning in Avast Web Shield.

more options

Did you just update to Firefox 37? It has an issue and upgrades have been suspended.

Install an older version of Firefox {web link}

more options

Hi FredMcD, I think only users with startup crashes are affected by the issue you're thinking of.