Important Notice: We're experiencing email notification issues. If you've posted a question in the community forums recently, please check your profile manually for responses while we're working to fix this.

Avatar for Username

ค้นหาฝ่ายสนับสนุน

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

เรียนรู้เพิ่มเติม

หัวข้อนี้ถูกเก็บถาวรแล้ว โปรดถามคำถามใหม่หากคุณต้องการความช่วยเหลือ

I unable to open the Firefox after installed the Java update, even after restarted the computer. FYI, I use windows 7

  • 2 การตอบกลับ
  • 1 คนมีปัญหานี้
  • 2 ครั้งที่ดู
  • ตอบกลับล่าสุดโดย jscher2000 - Support Volunteer

SFN04
SFN04
more options

After installed the Java update, I unable to open Firefox. I restarted my computer the result still the same. I use windows 7

After installed the Java update, I unable to open Firefox. I restarted my computer the result still the same. I use windows 7

การตอบกลับทั้งหมด (2)

FredMcD
FredMcD
more options

Go to your computers Programs Folder, and remove Java. Does that fix your issue? For now, don't worry about not having it.

Windows: Start > Control Panel > Uninstall Programs. Mac: Open the "Applications" folder. Linux: Check your user manual.

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
more options

I don't know whether you noticed, but the Java installer pushes an add-on from Ask. If you didn't reject that, it's possible the new extension is causing issues.

Could you try starting Firefox in its Safe Mode? That's a standard diagnostic tool to deactivate extensions and some advanced features of Firefox. More info: Diagnose Firefox issues using Troubleshoot Mode.

If Firefox is not running: You can start Firefox in its Safe Mode by holding down the Shift key while double-clicking your Firefox shortcut.

A small dialog should appear. Click "Start in Safe Mode" (not Refresh).

Will Firefox start?