Join the Mozilla’s Test Days event from Dec 2–8 to test the new Firefox address bar on Firefox Beta 134 and get a chance to win Mozilla swag vouchers! 🎁

Avatar for Username

ค้นหาฝ่ายสนับสนุน

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

เรียนรู้เพิ่มเติม

หัวข้อนี้ถูกเก็บถาวรแล้ว โปรดถามคำถามใหม่หากคุณต้องการความช่วยเหลือ

Can't install on Mac OSX Yosemite

  • 1 การตอบกลับ
  • 1 คนมีปัญหานี้
  • 1 ครั้งที่ดู
  • ตอบกลับล่าสุดโดย Matt

Scott-Weaver
Scott-Weaver
more options

I've tried to follow the instruction for installing Thunderbird on a Mac. Have used on Windows for many years. Working on a Mac now and need to install and open the profile.

Your instructions say to locate the profile you click on "help". When one does that you're taken to the Mozilla support website, not help on my local machine. I've installed Thunderbird now several times but it does not seem to create a profile/folder.

Any help would be greatly appreciated!

Thanks so much

I've tried to follow the instruction for installing Thunderbird on a Mac. Have used on Windows for many years. Working on a Mac now and need to install and open the profile. Your instructions say to locate the profile you click on "help". When one does that you're taken to the Mozilla support website, not help on my local machine. I've installed Thunderbird now several times but it does not seem to create a profile/folder. Any help would be greatly appreciated! Thanks so much

การตอบกลับทั้งหมด (1)

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

Yes it does create a profile, as soon as you start the program. No profile ends in a nasty gram about a missing profile.

The help menu has Help, Troubleshooting information, whats new , release notes and about.

Choose the troubleshooting information. Click the button that tells you it will open the profile folder in the troubleshooting information.