Hi, please enter https://www.mozilla.org into the address bar, and do not use a search result. Firefox should never be downloaded from anywhere else, since other download sites may be bundled with unwanted junk

If your question is resolved by this or another answer, please take a minute to let us know. Thank you.

I did as you suggested and still received the same error message. Thank you for your answer.

Hi Leone, Sorry you are still having problems.

Please confirm you downloaded from an official site.

• getfirefox.com
• or especially if a different language or OS is in use https://www.mozilla.org/firefox/all/

If you get error messages please paste them into your reply or attach a screenshot. The [Browse] Button headed Add images under where you type posts allows you to browse for the screenshot you wsh to use.

• How do I create a screenshot of my problem?

Please say exactly when in the process you see the messaage

These are the install instructions

• How to install Firefox on Windows
  • _{Alternatives How to download and install Firefox on Mac & Install Firefox on Linux}

In future you may also need to look at

• Update Firefox to the latest release
• Fix problems connecting to websites after updating Firefox
• How to fix the Update Failed error message when updating Firefox

I closed your other question as it is better to keep to the one question so we get all the information in one place. ( downloaded Firefox on Windows 7, get message "Firefox is Gone" /questions/1064136 )

Received same message "Error 410" "Sorry, Gone. The requested resource is no longer available on this server and there is no forwarding address. Please remove all references to this resource.

Please check the URL for proper spelling and capitalization. If you're having trouble locating a destination on Yahoo!, try visiting the Yahoo! home page or look through a list of Yahoo!'s online services. Also, you may find what you're looking for if you try searching below. advanced search most popular

Please try Yahoo! Help Central if you need more assistance.

Copyright © 2015 Yahoo! Inc. All rights reserved. Privacy Policy - Terms of Service" (Quotations mine)

OOPS Sorry I read your other question first and did not take enough notice of the Original Post here.

You should not be getting a 410 error message if you are trying the correct address or the blue links throughout this thread.

Are you following this by email or by looking on our website.

I posted the last one before I intended to. The website and address for this thread is

• https://support.mozilla.org/en-US/questions/1064140

Try clicking the links from the forum do they then work ok ? e.g

• getfirefox.com
• https://www.mozilla.org/firefox/all/
  • Current En-US Windows download https://download.mozilla.org/?product=firefox-38.0.1-SSL&os=win&lang=en-US

It is possible you have a problem with Internet Explorer or with Malware or even the Internet Service Provider.

I am not sure how to enter a numeric address in IE9 but try 63.245.217.20 or https://63.245.217.20 does that work ?

John99, I had tried clicking the link to Mozilla.org, which did not work. This morning I clicked the link to getfirefox.com and was able to download Firefox. This is the only link I have been able to use.

Thank you for you help and standing with me. I appreciate you very much.

Leone

Glad to have helped. We may have some further work to do to sort out your other problems.

Whilst we are not experts on Internet Explorer [IE] there may be similar or related problems with Firefox and sorting them out may help with IE issues.

• Have you now managed to successfully install Firefox ?
• Does that work ok with most of the links in this series of posts ?
• Does Firefox seem to work ok ?
  Or do you have problems ?

Even If you are totally new to Firefox you should pick up how to use it fairly quickly, as major browsers now tend to be similar to one another, but if you are needing more help look at

• Main help articles grouped by topic /products/firefox
  • Get started with Firefox - An overview of the main features

This time I had sense enough to type Yahoo.com in the URL line and Yahoo came up, which means Firefox had downloaded correctly (this makes about 6 or 7 times I have done this). I did make Yahoo the home page, so I am not seeing the error message any more. This message had come up previously when I was browsing. More than likely there is a virus that is affecting this, and will be dealt with. There are a couple of issues, however I will work these out.

Again, thank you very much for standing with me during this mess. I do appreciate your efforts.

Thanks again, Leone

Here's the standard advice on malware. You may well have some sort of virus, adware or malware on your computer.

Sometimes a problem with Firefox may be a result of malware installed on your computer, that you may not be aware of.

You can try these free programs to scan for malware, which work with your existing antivirus software:

• Microsoft Safety Scanner
• MalwareBytes' Anti-Malware
• Anti-Rootkit Utility - TDSSKiller
• AdwCleaner (for more info, see this alternate AdwCleaner download page)
• Hitman Pro
• ESET Online Scanner

Microsoft Security Essentials is a good permanent antivirus for Windows 7/Vista/XP if you don't already have one. Windows 8 has antivirus built-in already.

Further information can be found in the Troubleshoot Firefox issues caused by malware article.

Did this fix your problems? Please report back to us!