Avatar for Username

ค้นหาฝ่ายสนับสนุน

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

เรียนรู้เพิ่มเติม

หัวข้อนี้ถูกเก็บถาวรแล้ว โปรดถามคำถามใหม่หากคุณต้องการความช่วยเหลือ

cannot assess my original account

  • 1 การตอบกลับ
  • 1 คนมีปัญหานี้
  • 1 ครั้งที่ดู
  • ตอบกลับล่าสุดโดย FredMcD

TB45
TB45
more options

My computer crashed and I had to reinstall Firefox. Now I can't get to my original account so I've lost my Bookmarks, profile and everything else. (after I reinstalled firefox, I signed in with the same email address and password I used in my original account) How can I get to my original account?

My computer crashed and I had to reinstall Firefox. Now I can't get to my original account so I've lost my Bookmarks, profile and everything else. (after I reinstalled firefox, I signed in with the same email address and password I used in my original account) How can I get to my original account?

การตอบกลับทั้งหมด (1)

FredMcD
FredMcD
more options

Are you talking about Sync?

The profiles are in a separate folder. Have you checked for it?

https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles


Look on your desktop. Do you see a folder called; Old Firefox?

https://support.mozilla.org/en-US/kb/recovering-important-data-from-an-old-profile

https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles


https://support.mozilla.org/en-US/kb/how-run-firefox-when-profile-missing-inaccessible