there were several emails that should have moved to other folders in a cal.net account.

Not sure what that means. Have you set up some sort of forwarding from Gmail to your cal.net account? If Gmail classifies messages as 'Junk' they probably won't be forwarded to your cal.net.account.

christ1 said

there were several emails that should have moved to other folders in a cal.net account.

Not sure what that means. Have you set up some sort of forwarding from Gmail to your cal.net account? If Gmail classifies messages as 'Junk' they probably won't be forwarded to your cal.net.account.

Thanks for responding. I can see where I confused you. All my mail comes through Gmail to TB on my computer. I have two cal.net accounts as well as the gmail account and somehow TB gets the correct emails into each account. As you look at TB you see three accounts in the "file tree". All's good in the two cal.net accounts. In the Gmail inbox there are several emails from Victoria's Secret and Facebook. A couple of the oldest Facebook emails will still open but none of the resent ones. The Victoria's shouldn't be there at all. I checked a few and the actual emails are in the Victoria's cal.net sub-folder were they belong. So now it seems that just the subject line is stuck in the ( Gmail ) inbox. When I first wrote in I though Victoria's emails dropped to the Gmail inbox and went from there. I don't have a filter in Gmail set to move them, which means they go directly to a cal.net inbox, so nothing Victoria's should be there in the first place. A filter would mean they didn't get forwarded and should open. Now I wonder what happens if I delete the reference in the Gmail inbox. I'm also wondering why they're there in the first place. I'll read the emails first and then delete the Gmail reference and see what happens. The Facebook emails on the other hand belong in the Gmail inbox and should open there, but they don't. So the problem now is being able to open the Facebook emails. well, I hope I haven't bored you to death and that you have an answer. Thanks.....Now I have to go find what happened to my emails in the folder I just compacted. It just keeps coming.

Never mind victoria secret. Do you forward mails from your cal.net account to your Gmail-account? Or vice versa. Have you set up 3 accounts in Tbird? Two connected directly to cal.net, one to gmail? Does all accounts get mails?

I do not forward mail to gmail from my cal.net account. Cal.net mail is routed through my gmail account to my computer. Yes I have 3 accounts in Tbird. The two cal.net accounts are routing through gmail. AT&T would not let me or my service provider route my mail through there servers. To use them I would have had to have an account with them. Gmail was the work around. Does all accounts get mails? Actually, no. I havent gotten any email from gmail in a while. I just sent myself a test. It got to the gmail inbox ( I logged in on Firefox ). when I try to download it in Thunderbird It connects, but then it stalls.

Cal.net mail is routed through my gmail account to my computer.

Are you saying cal.net is a domain you own and you use Gmail with that custom domain?

I'm not claiming I understand your set up or your problem.

when I try to download it in Thunderbird It connects, but then it stalls.

See https://support.mozilla.org/en-US/kb/cannot-receive-messages

Christ1;

I'm up to my neck in another problem, not related to computers. I'll get to work on the link you sent me ASAP. One of the bullet points is: "If you recently updated Thunderbird, check if your antivirus software is causing problems." The update was not Thunderbird, it was the anti-virus program. I'll work on it and post back, I hope you can stick with me.
Cal.net is the service provider I pay to host my two cal.net accounts. I wish I did own it. When I download, cal.net sends my mail to my gmail account and then gmail forwards it to my computer. This is a problem from a long time ago when AT&T would not let there servers "handle" my cal.net mail. I'm going to the AV site to see what they have to say. People have been reporting problems. I'll update as soon as I can. David

DavidSorge said

Christ1; I'm up to my neck in another problem, not related to computers. I'll get to work on the link you sent me ASAP. One of the bullet points is: "If you recently updated Thunderbird, check if your antivirus software is causing problems." The update was not Thunderbird, it was the anti-virus program. I'll work on it and post back, I hope you can stick with me. Cal.net is the service provider I pay to host my two cal.net accounts. I wish I did own it. When I download, cal.net sends my mail to my gmail account and then gmail forwards it to my computer. This is a problem from a long time ago when AT&T would not let there servers "handle" my cal.net mail. I'm going to the AV site to see what they have to say. People have been reporting problems. I'll update as soon as I can. David

It seems we're running in circles here. One last attempt to understand your set-up. You made two somewhat contradicting statements before:

When I download, cal.net sends my mail to my gmail account.

and

I do not forward mail to gmail from my cal.net account.

I'd interpret your first statement above as 'forwarding'. Which one is correct?

If you don't forward messages from cal.net to Gmail, I have no idea what you're doing.

... and then gmail forwards it to my computer.

There is no 'forwarding' to your computer. You just retrieve messages from your Gmail Inbox.

I am so sorry. I have not been using the correct terminology. Cal.net forwards my mail to gmail and I retrieve messages from gmail. It happens so fast that I don't imagine it like that. When I click "get messages" button on Tbird the whole process happens so fast that from my point of view sitting at my computer it seems like I just "downloaded" it. In my mind "download" and "retrieve", or "get" for that matter, are essentially the same and can be used interchangeably. < I do not forward mail to gmail from my cal.net account >, is, in fact, completely incorrect. When I said that, I was thinking that my cal.net mail does not sit in my gmail account to retrieve at a later time. Instead, when I retrieve messages it moves through gmail automatically in the blink of an eye and on to my computer. So I never put two and two together that, even if it's there for just a moment, technically it is in fact forwarded from cal.net to gmail. I have corrected my logic.

Just to clarify some things a bit more:

Please add the troubleshooting information to your post To find the Troubleshooting information:

• Open Help (or click on three-line-icon and select Help)
• Choose Troubleshooting Information
• Use the button Copy to clipboard to select all. Do not check box "Include account names"!
• Paste this in your post.

Who is the internet provider?

Please post back with this information.

Please don't hate me for not upgrading. I've always been an advocate of if it aint broke don't fix it. That's going to have to happen but not before I have backed up my data, another problem.

 Application Basics

   Name: Thunderbird
   Version: 31.2.0
   User Agent: Mozilla/5.0 (Windows NT 5.1; rv:31.0) Gecko/20100101 Thunderbird/31.2.0
   Profile Folder: Show Folder

             (Local drive)
   Application Build ID: 20141012121702
   Enabled Plugins: about:plugins
   Build Configuration: about:buildconfig
   Memory Use: about:memory

 Mail and News Accounts
   account1:
     INCOMING: account1, , (none) Local Folders, plain, passwordCleartext

   account2:
     INCOMING: account2, , (pop3) pop.cal.net:110, plain, passwordCleartext
     OUTGOING: mail.cal.net:587, plain, passwordCleartext, true

   account3:
     INCOMING: account3, , (imap) imap.googlemail.com:143, plain, passwordCleartext
     OUTGOING: smtp.googlemail.com:25, plain, passwordCleartext, true

   account4:
     INCOMING: account4, , (pop3) pop.cal.net:110, plain, passwordCleartext
     OUTGOING: mail.cal.net:587, plain, passwordCleartext, true

 Crash Reports

 Extensions
   CompactHeader, 2.0.8, true, {58D4392A-842E-11DE-B51A-C7B855D89593}
   FiltaQuilla, 1.2.0, true, filtaquilla@mesquilla.com
   Test Pilot for Thunderbird, 1.3.9, true, tbtestpilot@labs.mozilla.com

 Important Modified Preferences

   Name: Value

     browser.cache.disk.capacity: 358400
     browser.cache.disk.smart_size.first_run: false
     browser.cache.disk.smart_size.use_old_max: false
     browser.cache.disk.smart_size_cached_value: 358400
     browser.display.use_document_fonts: 0
     extensions.lastAppVersion: 31.2.0
     font.default.x-user-def: sans-serif
     font.internaluseonly.changed: false
     font.language.group: x-user-def
     font.minimum-size.x-user-def: 12
     font.minimum-size.x-western: 10
     font.name.monospace.x-user-def: Arial
     font.name.sans-serif.x-user-def: Arial
     font.name.serif.x-user-def: Arial
     font.size.fixed.x-user-def: 12
     font.size.variable.x-user-def: 16
     mail.openMessageBehavior.version: 1
     mailnews.database.global.datastore.id: edb53ebd-ce53-4afa-8316-8462d641347
     network.cookie.lifetimePolicy: 1
     network.cookie.prefsMigrated: true
     places.database.lastMaintenance: 1442593248
     places.history.expiration.transient_current_max_pages: 80278
     plugin.importedState: true

 Graphics

     Vendor ID: 0x0000
     Device ID: 0x0000
     Adapter RAM: Unknown
     Adapter Drivers: vga framebuf vga256 vga64k
     WebGL Renderer: Blocked for your graphics card because of unresolved driver issues.
     GPU Accelerated Windows: 0. Blocked for your graphics card because of unresolved driver issues.

     AzureCanvasBackend: skia
     AzureSkiaAccelerated: 0
     AzureFallbackCanvasBackend: cairo
     AzureContentBackend: cairo

 JavaScript

 Incremental GC: 1

 Accessibility

   Activated: 0
   Prevent Accessibility: 0

 Library Versions

     Expected minimum version
     Version in use

     NSPR
     4.10.6
     4.10.6

     NSS
     3.16.2.2 Basic ECC
     3.16.2.2 Basic ECC

     NSS Util
     3.16.2.2
     3.16.2.2

     NSS SSL
     3.16.2.2 Basic ECC
     3.16.2.2 Basic ECC

     NSS S/MIME
     3.16.2.2 Basic ECC
     3.16.2.2 Basic ECC

That clarifies one thing. You have connected your cal.net-accounts directly to cal.net. (account 2 and 4) There is no forwarding. Check if Cal.net has some filtering.

account3: INCOMING: account3, , (imap) imap.googlemail.com:143, plain, passwordCleartext OUTGOING: smtp.googlemail.com:25, plain, passwordCleartext, true

For Gmail set 'Connection security' to 'SSL/TLS' and 'Authentication type' to 'OAuth2' in your account settings. The port numbers should get adjusted automatically (993 for IMAP and 465 for SMTP).