Check via webmail account that the type IMAP forwarding is selected as you need to use the type that is selected. File > New > Existing Mail account or Menu icon > New Messages >Existing Mail account Or via Account Settings click on 'Account Actions' select 'Add mail account' Enter name Enter full email address Enter password (the same one you used to access webmail) click on 'Continue' TB will try to get settings. when it says it cannot locate configuration settings. Click on 'Manual config' Make sure you have selected the correct type of account - IMAP. Add all the details for incoming and outgoing. You can change, update etc SMTP at any point later, but when creating add all info to get the account up and running. You would need SMTP anyway in order to test that it works. Please confirm that when you add all the required information, the buttons appear as enabled.