Firefox crashes
Crash ID: bp-9e0d343e-db72-4ff8-bc66-8fa9b2151103
It crashes every time I try to open Firefox. I've tried in Safe mode, with different version (41 and 42) I've uninstalled/reinstalled to no effect.
This is a new laptop running Windows 8.1 Pro and I have not been able to get Firefox to work at any point thus far.
วิธีแก้ปัญหาที่เลือก
hi, thanks for providing a crash id - unfortunately this crash may be caused by websense endpoint security software that is running on a device. websense has released an updated version (8.1.2224) which may address the issue.
in case your computer is part of a managed enterprise environment, please get in contact with your it department about this issue. more information is available in bug 1181091.
อ่านคำตอบนี้ในบริบท 👍 1การตอบกลับทั้งหมด (2)
วิธีแก้ปัญหาที่เลือก
hi, thanks for providing a crash id - unfortunately this crash may be caused by websense endpoint security software that is running on a device. websense has released an updated version (8.1.2224) which may address the issue.
in case your computer is part of a managed enterprise environment, please get in contact with your it department about this issue. more information is available in bug 1181091.
Excellent, I've updated to that version and this resolved the issue. Thank you very much!