Important Notice: We're experiencing email notification issues. If you've posted a question in the community forums recently, please check your profile manually for responses while we're working to fix this.

On Monday the 3rd of March, around 5pm UTC (9am PT) users may experience a brief period of downtime while one of our underlying services is under maintenance.

ค้นหาฝ่ายสนับสนุน

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

เรียนรู้เพิ่มเติม

WARNING! TROJAN (TRJ.DealWare.Stealth) HAS BEEN INJECTED INTO YOUR COMPUTER.

  • 2 การตอบกลับ
  • 24 คนมีปัญหานี้
  • 15 ครั้งที่ดู
  • ตอบกลับล่าสุดโดย cor-el

more options

The following appeared on my CP today ........IS this a SCAM ????


WARNING! TROJAN (TRJ.DealWare.Stealth) HAS BEEN INJECTED INTO YOUR COMPUTER.

You must call this toll free number 1-800-621-596 now.

The new trojan (TRJ.DealWare.Stealth) cannot be detected by current virus software. Failure to immediately call the number provided will result in computer failure.

Browser: Firefox Operating System: Windows 8.1 Toll Free Helpline: 1-800-621-596

PLEASE CALL THE NUMBER PROVIDED TO REMOVE THE VIRUS.

Firefox Browser has detected a new virus.

The following appeared on my CP today ........IS this a SCAM ???? WARNING! TROJAN (TRJ.DealWare.Stealth) HAS BEEN INJECTED INTO YOUR COMPUTER. You must call this toll free number 1-800-621-596 now. The new trojan (TRJ.DealWare.Stealth) cannot be detected by current virus software. Failure to immediately call the number provided will result in computer failure. Browser: Firefox Operating System: Windows 8.1 Toll Free Helpline: 1-800-621-596 PLEASE CALL THE NUMBER PROVIDED TO REMOVE THE VIRUS. Firefox Browser has detected a new virus.

วิธีแก้ปัญหาที่เลือก

If you get a pop-up message asking to update Firefox or plugins or scanning for malware then such a message is likely a scam and you should never respond to such an alert to avoid getting infected with malware.

  • Only update Firefox via "Help > About" or by downloading and installing Firefox from the Mozilla server and never via a pop-up or link on a web page.
  • Plugins should only be updated via the plugin itself or by visiting the home page of the plugin.
อ่านคำตอบนี้ในบริบท 👍 17

การตอบกลับทั้งหมด (2)

more options

Yes, it's a scam. "Call this number now" belongs on the shopping network only.

If you want to make sure you're safe, follow these instructions: https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-caused-malware#w_how-do-i-get-rid-of-malware.

more options

วิธีแก้ปัญหาที่เลือก

If you get a pop-up message asking to update Firefox or plugins or scanning for malware then such a message is likely a scam and you should never respond to such an alert to avoid getting infected with malware.

  • Only update Firefox via "Help > About" or by downloading and installing Firefox from the Mozilla server and never via a pop-up or link on a web page.
  • Plugins should only be updated via the plugin itself or by visiting the home page of the plugin.