Join the Mozilla’s Test Days event from 9–15 Jan to test the new Firefox address bar on Firefox Beta 135 and get a chance to win Mozilla swag vouchers! 🎁

ค้นหาฝ่ายสนับสนุน

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

เรียนรู้เพิ่มเติม

I can't access Firefox

  • 1 การตอบกลับ
  • 1 คนมีปัญหานี้
  • 1 ครั้งที่ดู
  • ตอบกลับล่าสุดโดย the-edmeister

more options

I can't get access to Firefox, my default browser.When I click on the Firefox icon, a pop-up message appears. 'Your Firefox profile cannot be loaded. It may be missing or inaccessible.'

This has been the case for three days now. I've tried system restore repeatedly - no change. I've tried re-installing Firefox. Apparently it goes through ok, but then, when I try to open it, up comes that message again. I've tried uninstalling AGV security, in case that is what is blocking access, and then re-installing Firefox. Same result. This is really bugging me. Can anyone help?

I can't get access to Firefox, my default browser.When I click on the Firefox icon, a pop-up message appears. 'Your Firefox profile cannot be loaded. It may be missing or inaccessible.' This has been the case for three days now. I've tried system restore repeatedly - no change. I've tried re-installing Firefox. Apparently it goes through ok, but then, when I try to open it, up comes that message again. I've tried uninstalling AGV security, in case that is what is blocking access, and then re-installing Firefox. Same result. This is really bugging me. Can anyone help?

การตอบกลับทั้งหมด (1)

more options