ค้นหาฝ่ายสนับสนุน

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

เรียนรู้เพิ่มเติม

you're not sending a password change to my other email address!

  • 5 การตอบกลับ
  • 6 คนมีปัญหานี้
  • 6 ครั้งที่ดู
  • ตอบกลับล่าสุดโดย Ladhswe

more options

I can't remember my password - when I ask you to send a password change to my alternative email address, nothing happens. I've asked three times now and still no email. Thank you

I can't remember my password - when I ask you to send a password change to my alternative email address, nothing happens. I've asked three times now and still no email. Thank you

วิธีแก้ปัญหาที่เลือก

Hi Avril, is this a password for a Mozilla site/service, or for your email account? We don't have any connection with email service providers.

อ่านคำตอบนี้ในบริบท 👍 0

การตอบกลับทั้งหมด (5)

more options

วิธีแก้ปัญหาที่เลือก

Hi Avril, is this a password for a Mozilla site/service, or for your email account? We don't have any connection with email service providers.

more options

Hi, as far as I can see Thunderbird has updated and now I have to sign in again in order to access my emails. I can't remember the password so it asked if it could send a new password creation link to my email address. I put a hotmail address in and thought it would send it there but so far no luck. So in short yes, it was for my Mozilla/Thunderbird email address.

Thanks,

more options

Im sorry - it seems I can get into my emails - just restarted the computer. Thanks very much for your time today,

more options

There is no such thing as a Thunderbird address. Email providers issue email addresses and administer your email password. Thunderbird is client software and not a provider. Do not confuse this forum with your email account. They have nothing to do with each other.

more options

Obviously the problem starts with USERNAME, you cant use your mailadress as username. Then you ask Mozilla for a username and they promise to send a mail, but they don´t. If you use some other name as username without an @ and ask for a new password they will send you a mail so you can define your password. If you use gmail , the password for Thunderbird is obviously the password you used to start the gmail account.