ค้นหาฝ่ายสนับสนุน

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

เรียนรู้เพิ่มเติม

Updated to 45.4.0 and now add-ons won't install

  • 6 การตอบกลับ
  • 1 คนมีปัญหานี้
  • 1 ครั้งที่ดู
  • ตอบกลับล่าสุดโดย NewAquarius

more options

This is happening on Windows 8.1.

If I open Thunderbird with my existing profile, Lightning is disabled because it's deemed incompatible.

If I create a new profile, no add-ins install at all. They appear to install and I get the link to restart Thunderbird, but when I do, no add-ons are present. This also happens with a fresh install of Thunderbird.

This is happening on Windows 8.1. If I open Thunderbird with my existing profile, Lightning is disabled because it's deemed incompatible. If I create a new profile, no add-ins install at all. They appear to install and I get the link to restart Thunderbird, but when I do, no add-ons are present. This also happens with a fresh install of Thunderbird.

การตอบกลับทั้งหมด (6)

more options

Well that is three issues.

But have you tried simply removing lightning and restarting Thunderbird and re adding it?

more options

Absolutely, I have tried that, and with no success.

I have also tried that on Windows 7.

A fresh install on Windows 7 doesn't allow Add-ins to be installed either.

more options

have you tried disabling your anti virus then? It sounds to me like something is preventing normal operating. Either UAC or anti virus are the two likely culprits. But as UAC usually has messages I am guessing the other.

more options

Yes. I disabled anti-virus software. On two versions of the Windows OS, each with different anti-virus programs. I was still unsuccessful.

45.3.0 for Linux works well. So on a lark, I reverted to 45.3.0 for Windows and it still failed.

more options

Try another lark... run Thunderbird as administrator.

more options

The behavior is the same. I can't install extensions even when running Thunderbird as administrator.