Important Notice: We're experiencing email notification issues. If you've posted a question in the community forums recently, please check your profile manually for responses while we're working to fix this.

On Monday the 3rd of March, around 5pm UTC (9am PT) users may experience a brief period of downtime while one of our underlying services is under maintenance.

ค้นหาฝ่ายสนับสนุน

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

เรียนรู้เพิ่มเติม

Unable to start firefox: XPCOMGlueLoad error

  • 3 การตอบกลับ
  • 3 คนมีปัญหานี้
  • 2517 ครั้งที่ดู
  • ตอบกลับล่าสุดโดย jonaslb

more options

As the title says, I am unable to start firefox. This happened after a recent upgrade from Kubuntu 16.04 to 16.10. I have attempted reinstalling firefox as well as "libmirprotobuf3" with no success,

When attempting to start firefox from a terminal, the following error returns: $ firefox XPCOMGlueLoad error for file /usr/lib/firefox/libmozgtk.so: /usr/lib/x86_64-linux-gnu/libmirprotobuf.so.3: undefined symbol: _ZNK6google8protobuf11MessageLite39InternalSerializeWithCachedSizesToArrayEbPh Couldn't load XPCOM.

As the title says, I am unable to start firefox. This happened after a recent upgrade from Kubuntu 16.04 to 16.10. I have attempted reinstalling firefox as well as "libmirprotobuf3" with no success, When attempting to start firefox from a terminal, the following error returns: $ firefox XPCOMGlueLoad error for file /usr/lib/firefox/libmozgtk.so: /usr/lib/x86_64-linux-gnu/libmirprotobuf.so.3: undefined symbol: _ZNK6google8protobuf11MessageLite39InternalSerializeWithCachedSizesToArrayEbPh Couldn't load XPCOM.

วิธีแก้ปัญหาที่เลือก

Obscenely enough, Google led me to Twitter of all places for an answer.

The tweet-"convo" further down led me to look into /usr/local/lib where a bunch of libproto* files were hanging out. I moved them into a tmp folder. Firefox now works.

https://twitter.com/a_meba/status/777786373721952256

อ่านคำตอบนี้ในบริบท 👍 0

การตอบกลับทั้งหมด (3)

more options

Hi

Thank you for your question.

I have had a look into this and believe that this may be linked to the version of GTK that you are using. I recommend having a read of this earlier question that may help you with this.

more options

@Seburo The version of libgtk-3-0 used on ubuntu is 3.20.9-1ubuntu2. This is quite a few versions higher than the required 3.4.

more options

วิธีแก้ปัญหาที่เลือก

Obscenely enough, Google led me to Twitter of all places for an answer.

The tweet-"convo" further down led me to look into /usr/local/lib where a bunch of libproto* files were hanging out. I moved them into a tmp folder. Firefox now works.

https://twitter.com/a_meba/status/777786373721952256