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Firefox crashes

  • 1 การตอบกลับ
  • 1 คนมีปัญหานี้
  • 1 ครั้งที่ดู
  • ตอบกลับล่าสุดโดย philipp

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Hello,

It would appear that I am getting excessive Firefox crashes. I've attached the crash ID's below.

bp-85ac9f7a-50e7-49e5-9730-1424b2161126 11/26/2016 2:12 AM bp-06449cfb-30d6-4238-b058-e94402161125 11/25/2016 12:39 PM bp-4be89083-0d7a-4289-a3ab-3e2b42161124 11/24/2016 6:03 AM

Hello, It would appear that I am getting excessive Firefox crashes. I've attached the crash ID's below. bp-85ac9f7a-50e7-49e5-9730-1424b2161126 11/26/2016 2:12 AM bp-06449cfb-30d6-4238-b058-e94402161125 11/25/2016 12:39 PM bp-4be89083-0d7a-4289-a3ab-3e2b42161124 11/24/2016 6:03 AM

การตอบกลับทั้งหมด (1)

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hi obas83, please try this in order to address crashes that might happen during media playback: enter about:config into the firefox address bar (confirm the info message in case it shows up) & search for the preference named media.windows-media-foundation.allow-d3d11-dxva. double-click it and change its value to false.