Avatar for Username

ค้นหาฝ่ายสนับสนุน

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

เรียนรู้เพิ่มเติม

หัวข้อนี้ถูกเก็บถาวรแล้ว โปรดถามคำถามใหม่หากคุณต้องการความช่วยเหลือ

Firefox crashes

  • 1 การตอบกลับ
  • 1 คนมีปัญหานี้
  • 1 ครั้งที่ดู
  • ตอบกลับล่าสุดโดย Scribe

grace46
grace46
more options

Hey guys,

I can't open Mozilla as with every attempt I see the crash reporter window. Which ever option I choose the program doesn't open.

I attempted a clean install but the problem remains. I didn't uninstall or overwrite the old Mozilla, I simply renamed the folder where the program files are as I really don't want to lose all my passwords and bookmark data.

I don't have any recently added software, add-ons etc. However, Windows did update before this problem began.

Crash report IDs

bp-0d4f1ba9-d12b-4f89-8052-a9bfd2160414.txt bp-220f60ce-3b00-417e-a221-aed920170813.txt bp-2e8862cf-df8f-4bc7-9009-6251a1170813.txt bp-36f277f7-fb7d-458e-bb6c-b27fe1170815.txt bp-88e1a898-158c-48d4-8c68-ef0011170813.txt bp-91746df2-6917-41eb-8478-9efa10170813.txt bp-92c3aec7-ae90-4815-b1fe-78fdc1170813.txt bp-be87a2a9-5235-42e8-9ffa-881741170814.txt bp-d7e28e10-9775-4e79-b457-3a5ef1170813.txt bp-dc46d2db-4a35-4dc2-b1d1-9e6390170813.txt

Hey guys, I can't open Mozilla as with every attempt I see the crash reporter window. Which ever option I choose the program doesn't open. I attempted a clean install but the problem remains. I didn't uninstall or overwrite the old Mozilla, I simply renamed the folder where the program files are as I really don't want to lose all my passwords and bookmark data. I don't have any recently added software, add-ons etc. However, Windows did update before this problem began. Crash report IDs bp-0d4f1ba9-d12b-4f89-8052-a9bfd2160414.txt bp-220f60ce-3b00-417e-a221-aed920170813.txt bp-2e8862cf-df8f-4bc7-9009-6251a1170813.txt bp-36f277f7-fb7d-458e-bb6c-b27fe1170815.txt bp-88e1a898-158c-48d4-8c68-ef0011170813.txt bp-91746df2-6917-41eb-8478-9efa10170813.txt bp-92c3aec7-ae90-4815-b1fe-78fdc1170813.txt bp-be87a2a9-5235-42e8-9ffa-881741170814.txt bp-d7e28e10-9775-4e79-b457-3a5ef1170813.txt bp-dc46d2db-4a35-4dc2-b1d1-9e6390170813.txt

การตอบกลับทั้งหมด (1)

Scribe
Scribe
more options

Hi, this may be caused by Comodo software, so if you have it, try updating or disable it to test.

Incidentally, you wouldn't lose any data with a clean reinstall, since your Profile is stored in a different location from the program files: Profiles - Where Firefox stores your bookmarks, passwords and other user data. In this case, I don't think it wouldn't help anyway.

If your question is resolved by this or another answer, please take a minute to let us know. Thank you!