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No email being sent on how to find my password. tried many times

  • 1 การตอบกลับ
  • 6 คนมีปัญหานี้
  • 8 ครั้งที่ดู
  • ตอบกลับล่าสุดโดย Zenos

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I have used Thunderbird for many years, but suddenly my password is not accepted. I do not want to lose all of my data, so can you help? I have got through the process of asking to change my password and have been told that an email has been sent to allow me to change the password, but it never arrives.

I have used Thunderbird for many years, but suddenly my password is not accepted. I do not want to lose all of my data, so can you help? I have got through the process of asking to change my password and have been told that an email has been sent to allow me to change the password, but it never arrives.

การตอบกลับทั้งหมด (1)

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That would be your email provider sending (or promising to send) that message, so you need to ask them.

And of course, if you offer an email address for such purposes, it's your responsibility to make sure that the email address you have given out does actually work. Normally, for managing an email account, you'd give another email address for maintenance purpose.

The best way to deal with password issues is to visit your email provider's website. They usually have an "I forgot my password" link where you can re-set it. You may also see a prompt that asks you to update or confirm your account details, or fill in a "captcha".

When you can log in and out of that website, you're better placed to bring Thunderbird up to date. Note, however, that in some cases, your main password isn't quite what you need. You may be asked to set up an "application specific password" to use just with Thunderbird, or to type in a code number sent via sms to a mobile phone.