ค้นหาฝ่ายสนับสนุน

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

เรียนรู้เพิ่มเติม

64bit Firefox will not start in ANY mode on Win7x64

  • 5 การตอบกลับ
  • 4 คนมีปัญหานี้
  • 5 ครั้งที่ดู
  • ตอบกลับล่าสุดโดย Shadow110

more options

So Firefox decided to quietly update from 32bit to 64bit, and it will not start after that (i.e. It just crashes). No Crash Reporter popping up from the crash.

Clean installed, removed every mozilla firefox folder from users, and it still doesnt work. I had to move back to the 32bit version

So Firefox decided to quietly update from 32bit to 64bit, and it will not start after that (i.e. It just crashes). No Crash Reporter popping up from the crash. Clean installed, removed every mozilla firefox folder from users, and it still doesnt work. I had to move back to the 32bit version

เปลี่ยนแปลงโดย RJ เมื่อ

การตอบกลับทั้งหมด (5)

more options

Hello dafreak, if you tape about:crashes in your URL bar, do you have crash reports stored you can with us?

more options

the browser couldnt even start, how can I do that?

more options

You could try uninstalling Firefox. Profiles/bookmarks/passwords should be left and install a full version Firefox 56.0.1 https://www.mozilla.org/en-US/firefox/all/

Suggest saving before doing the above. https://support.mozilla.org/en-US/kb/profiles-where-firefox-stores-user-data

Do note that your Profile could be the cause of the issue.

Please let us know if this solved your issue or if need further assistance.

more options

dafreak said

Clean installed, removed every mozilla firefox folder from users, and it still doesnt work.
more options

Have noticed that Win 7 is not getting the support that is needed for it like XP did when 7 came out. They are trying to migrate people to Win 10 as per stuff in tech sites. With that said you have do not send info to us un-ticked so no idea what Extensions you are using if any. So no idea about that. We have found that we are moving a lot of Win7 users to the Extended Version Release and people are happy with that and it is secure. You may wish to try that. https://www.mozilla.org/en-US/firefox/organizations/

Please let us know if this solved your issue or if need further assistance.