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Firefox dont save my passwords on Password Manager

  • 4 การตอบกลับ
  • 2 คนมีปัญหานี้
  • 11 ครั้งที่ดู
  • ตอบกลับล่าสุดโดย cor-el

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Did the troubleshooting suggested, tried to reinstall, nothing works. Currently using Windows 10 with updated firefox.

Did the troubleshooting suggested, tried to reinstall, nothing works. Currently using Windows 10 with updated firefox.

เปลี่ยนแปลงโดย dremacedo1 เมื่อ

การตอบกลับทั้งหมด (4)

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Do you mean names and passwords in the Password Manager or do you mean that you are no longer logged on to (remembered by) websites after closing and restarting Firefox?

There is a difference between remembering the name and password in the Password Manager and a "remember me" check box on a web page to log you in automatically. The latter usually involves the creation of a special "remember me" cookie that is stored on your computer and that is send to the server. If this "remember me" cookie is removed or gets corrupted or is not send to the server then the server won't remember you and you will have to sign in once again. Removing this "remember me" cookie makes the website forget about you and require you to sign in again.


In case you use "Clear history when Firefox closes" or otherwise clear history.

  • do not clear the Cookies
  • do not clear the Site Preferences
  • clearing "Site Preferences" clears exceptions for cookies, images, pop-up windows, and software installation and exception for password and other website specific data
  • clearing "Cookies" will remove all selected cookies including cookies with an "Allow" exception you may want to keep
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cor-el disse

Do you mean names and passwords in the Password Manager or do you mean that you are no longer logged on to (remembered by) websites after closing and restarting Firefox? There is a difference between remembering the name and password in the Password Manager and a "remember me" check box on a web page to log you in automatically. The latter usually involves the creation of a special "remember me" cookie that is stored on your computer and that is send to the server. If this "remember me" cookie is removed or gets corrupted or is not send to the server then the server won't remember you and you will have to sign in once again. Removing this "remember me" cookie makes the website forget about you and require you to sign in again.

In case you use "Clear history when Firefox closes" or otherwise clear history.

  • do not clear the Cookies
  • do not clear the Site Preferences
  • clearing "Site Preferences" clears exceptions for cookies, images, pop-up windows, and software installation and exception for password and other website specific data
  • clearing "Cookies" will remove all selected cookies including cookies with an "Allow" exception you may want to keep

Sorry, I wasnt clear. It's the Password Manager problem

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Reinstall this way please : uninstall Firefox. Then Delete the Mozilla Firefox Folders in C:\Program Files and C:\Program Files(x86) Then restart system. Then run Windows Disk Cleanup. (Note : This should be pinned and run weekly, If have done below expect 10's of gig's) Then run it again and click the button that says Cleanup System Files. Note: your Firefox Profile is saved. But you should make a back up before you do : https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles

https://support.mozilla.org/en-US/kb/export-firefox-bookmarks-to-backup-or-transfer

Reinstall with Current Release Firefox 57.0.2 with a Full Version Installer https://www.mozilla.org/firefox/all/

Please let us know if this solved your issue or if need further assistance.

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Does Firefox show the key icon on the location/address bar to offer to save the password?

Are there currently any names and passwords showing in the Password Manager?

Try to rename/remove logins.json and key3.db in the Firefox profile folder with Firefox closed to see if that makes saving passwords work.

You can use the button on the "Help -> Troubleshooting Information" (about:support) page to go to the current Firefox profile folder or use the about:profiles page.

Note that when private browsing mode is active that you can save new passwords.