Hey there,

What url are you using when trying to login at Firefox account? It should be https://www.mozilla.org/en-US/firefox/accounts/

Hi,

I was trying to log in at:

https://support.mozilla.org/en-US/users/auth

When I try the link you gave me:

https://www.mozilla.org/en-US/firefox/accounts/

It says:

Sign up, sign in, stay in sync.

With a Firefox Account, you can get all your bookmarks, passwords, open tabs and more - everywhere you use Firefox.

Download Firefox to start using Sync.

[Download Firefox button]

Thanks for your response.

Please note that support.mozilla.org (Mozilla Support) account and Firefox account are different account.

Firefox account is use to sync your bookmarks, passwords, open tabs accross your device. Even though it may have same email address and password, they are still different account.

Are you having trouble to reset your Firefox account password which you use to sync your Firefox data?

Thanks for the clarification.

I have access to the Firefox browser password through the "Show Password" function.

I just thought the website would have access to the same functions, but I guess it doesn't.

Hello,

I am glad to hear that your problem has been resolved. If you haven't already, please select the answer that solves the problem. This will help other users with similar problems find the solution more easily.

Thank you for contacting Mozilla Support.